The company has gone from 5 star to one star in the course of a couple of weeks due to the lack of response to our emails.
The settee in our suite is not what we ordered due to the salesman ordering it incorrectly, which he has admitted to, a minor detail being the omission of 2 letters in italics at the end of the reference number!
After over a month of promises to sort this matter out, nothing in writing, we believe that they intend to do nothing but are unable to even get a reply from store or customer service.
It seems that they have decided to just ignore us.
Beware of this company which were great until a problem created by them has it seems been passed on to the customer as we approved a order sent via email which has the letters missing, letters that we did not even know existed nor their salesman!
I would advise anyone that deals with this company not to or to get everything in writing and check as far as you can all the details although this would not of helped us at all.
It’s a pity because prior to this our experience was good but they are now hiding behind technicalities, buyer beware
Update 3rd March
Look forward to hearing from store where we have been waiting for contact for over 3 weeks to explain situation change from agreeing that they ordered the wrong settee to not interested as we approved the order!!
As the salesman thought he had ordered correctly, and there is no detail, other than letters in italics, on the order which have no explanation as to their meaning how would we know of your error until delivery?
This was not a problem as you proposed to replace it with the correct settee as it was your mistake but now have apparently reneged on this and intend to do nothing.
Will see if store now responds.

Called in store Wednesday 4th march but manager not present but rang me on Thursday saying bad news as he had been overruled and company intended to do nothing!!
He will email with all details on reason for the decision, still waiting!! Another week goes by.

Helpful, friendly delivery guys, excellent service in store and a lovely comfy sofa!

Delighted with my delivery this morning. The delivery guys were brilliant! Very polite and respectful of my property, and extremely helpful and knowledgeable. A credit to your company! Thank you.

Wayne at scs York, was a pleasure to deal with and great help in us choosing our sofa and chair, the delivery team were excellent and respectful of our property and new sofa and chair, they explained everything thoroughly.

Delivery came when expected, a courtesy call beforehand was received, the lads were friendly and efficient, adding the feet and putting together the sofa.

Lee in the store was a perfect mixture of attentive but not pushy. Cat chat was an additional bonus!
A shout out too to Marvin and Harry who delivered and put everything together.
Altogether a really good experience. Thank you!

Plenty of choice both in style and fabric. Really helpful staff in store. There is a problem with the SCS website so tracking of orders is not possible, this really needs to be fixed!
Delivery crew were great, quick, clean, polite and answered all questions we had.

Very well organised delivery by Mervyn and Harry. Everything went very smoothly and spot on to the advised timings. Two most happy customers.

Good communication. Updates provided. Delivery team excellent, punctual and friendly

Speedy , kept me we informed on delivery time, thorough and polite. Good job.

My elderly dad ordered a recliner chair back in November. It arrived this week and it is the wrong colour. Spoke to the salesman who admitted it may have been his fault. However they will not exchange. Very poor show.

On time, polite and friendly delivery men.
Sofa is comfy and looks good.

The gents were very quick and efficient and found a solution to getting the suite into the property without to much hassle and the service we received from the sales man at York was excellent

The two settles we were expecting to be delivered today weren't on the delivery van .All we got was a leather care kit We have been in touch with SCS store in York and the settees are still in their premises.
Since writing the above review we later found that SCS staff at York did their utmost to deliver the goods within 2 days to our satisfaction. This does not, of course, bring back the time & effort in making our rearrangements, but we are therefore content to change the review upwards to 3 stars. Thank you Peter & Barbara DEAN

Excellent nice polite men no mess put furniture in place set up happy

Wayne at Clfion Moor York, when above and beyond for my mum when she bought her new sofa.
Thank you Wayne, your patience and kindness didn’t go unnoticed.

Kept well informed and up-to-date on the delivery of my sofa. Arrived exactly when they said and the tracker was very helpful. Polite and helpful.

There was good communication before the delivery. The delivery men turned up on time and were very pleasant and helpful. The sofa was put in place and all packaging cleared away

The delivery was great, the men were polite and efficient. Unfortunately the new soda has a flaw or stain so let’s see how the SCS resolution process plays out. Fingers crossed!

Excellent service by two very pleasant lads who quickly sited, assembled and tested the two recliner chairs. We received several contact emails and phone calls indicating delivery time slots which were extremely useful and delivery was on time.
The store manager and his team were very pleasant and helpful at the time of purchase.
An excellent service, thank you.