Helpful and friendly staff. This is the second time I’ve purchased a sofa from this store, mostly because of the staff, and the price was great

Great assistant explained all I needed to know
Just waiting for delivery 12weeks

Good welcome, polite,informative. Wayne did well.

Wayne introduced himself and explained all the options available to me- he allowed me to browse freely but available to answer any questions.
I returned later that day with my husband- again Wayne was very approachable- explained all the finance options, delivery etc. He was so easy to chat with as we processed our order and made it clear he would be able to help us with any queries after delivery.
Wayne is a credit to your team.

Very welcoming good furniture display.
Staff very knowledgeable about the product, especially Rob ,Great character good sales man.
Thank you.
Chris snow.

We went to store to look at footstools was greeted on arrival but left to look and then got the guy gave him my info on the colour of my sofas I bought last year I asked a few questions which were answered efficiently and also advised of the offers the store had I made my decision and was assisted to finalise my purchase promptly

Really happy with the service we have received the delivery team were really good and friendly.

Just a great service from start to finish , from Lee in the York store, who was super helpful with nothing was too much trouble to the great delivery guys who had both my 3 seater power recliners unpacked and in situ in less than 20 minutes. 5* all round.

Our furniture was delivered on time by two great guy's, Mathew and Glynn.
They were polite and courteous and had our furniture in the bungalow and built up in no time.
We are really pleased with furniture and the delivery.
Thank you

Very welcoming staff,no pressure selling,able to browse and inspect furniture,test seating,clear prices. Thanks to George for his assistance. One negative was high charge for delivery,so had to organise my own.

Overpowering air freshener in store.
I would have loved to have gone in ( I tried two different stores - Leeds and York) and both had the most overpowering air freshener I had to leave. It was so bad I got a migraine and I haven't had a migraine in over 5 years.

Very helpful staff, found my sofa with ease.
Perfect..
Found what I wanted ..

Wonderful service and would highly recommend.
Rob was extremely helpful and could answer all questions we had in relation to the sofa we purchased.
He was very patient as I was very indecisive and put me at ease throughout the whole process.

Well informed of delivery. 2 delightful young men delivered sofas.

We were free to look around without being pestered, but there was a member of staff ready to help as soon as we wanted assistance. He was friendly and helpful and it didn't take long to get sorted.

Sofa was sold by George at the York store. At no point were we informed about potential delivery issues regarding the size of the sofa (being a 1 piece). Only after a failed delivery (won't fit through the door) we were informed about the website offering advice about this issue.

Trying to rectify the issue we contacted a local glazier to have the window removed which we had an agreement with and it was at our cost to resolve the issue.

Then going back to the store they were unwilling to redeliver the sofa within 1 week (we have family coming to stay - no sofa) unless we paid for a private courier at our cost. No flexibility, no assistance, no customer service available online or in branch - just redirect back to sales in branch.

Really disappointing. Look elsewhere

Took months to come . Had suite 3 weeks and can see cushions starting to sink . Cant lift cushions off so dont know how i will refoam them

Made very welcome and comfortable by the friendly staff at Poltronesofa at Clifton Moor Retail Park, York. Lee was very knowledgeable and listened very patiently, giving well informed advice and took us through the whole process very professionally after choosing the sofa and chair of our dreams. We look forward to seeing if delivery is as efficient, and the product we receive is up to expectations.

Found some lovely sofas
Friendly helpful staff
Cant wait for them to be delivered.