We were kept informed via a tracking system & messeging to allow us to know where the delivery van was and time it would arrive at our house.The sofas a three seater and a two seater were placed into our room which were put in position and packaging was removed competantly by the delivery men Darren and Glynn They Were friendly and efficient .very happy from begining to end.

Mervyn and Dave delivered my sofas on 22nd May, and were brilliant. This was a redelivery attempt after the first try 'failed' (more below). Mervyn and Dave were extremely efficient, professional, smooth and friendly - filled me with confidence, and they embodied everything that a service like this should embody. Perfect: I'd have given this 5 stars if weren't for the previous attempt...
This redelivery was, however, in complete contrast to my first experience with an SCS delivery team. Matthew and Marc made an attempt at 7am (!) on 10th May, and to be frank, couldn't have been worse. They claimed the front door needed to be removed (it didn't - Mervyn and Dave proved that at the redelivery attempt) and they didn't bother investigating alternative routes fully (e.g. back door / conservatory). Despite it being 7am I had the distinct impression they wanted to be somewhere else ASAP, couldn't be bothered trying, and couldn't wait to get away. Really disappointing.
The fact that Mervyn and Dave managed the delivery without any problems just highlighted how poor Matthew and Marc were.
If you get allocated Matthew and Marc, beware. If it's Mervyn and Dave, there'll be no problems.

Manny was very helpful and patient. He helped us find a sofa we really loved and we look forward to receiving it. Thank you again Manny.

We had a great experience at the Wakefield store today.
Cameron greeted us and was on hand for any questions we had. He was friendly, polite, professional and knowledgeable. We didn't feel pressurised into making a decision, like we previously have in other stores. He was thorough and explained everything in good detail, without bring pushy. We felt 100% happy with our decision. On leaving the store, we both commented on what a lovely, helpful person he is. A great asset to the Wakefield store. Thank you

Wrong sofa made and delivered. The order was placed early February In store. I ordered 2 two seater sofa’s different colours. The order was delivered yesterday after waiting 14 weeks, the delivery drivers were very polite cleared all the rubbish. Unfortunately when unwrapping the second sofa we discovered it was the same colour as the first one, I thought the delivery guys were joking at first, I am very annoyed, waiting for a callback to find out after no one did it was closed. Try again today ,

Absolutely shocking. Waited 90 days for delivery after saying needed to come in peices for the door way. Sent fully made so would not fit. Took back to warehouse to be disassembled and told 1 week for delivery again with a apolstere to our cost for it not to be planned in and told to wait another 2 week on top of that. Totally incompetent bit happy for the commission

ELW--741
The delivery process and fast and smooth.

Josh and Liam were awesome.

Had a reply from SCS. PATHETIC. No explanation to why our sofa has taken over the SCS guidelines if 4 weeks each way! No how or what can we do to rectify, nothing. Such bad service from a big company.

Our sofa was due for delivery on 13th March. On going into the store to pay we found out that it had been delayed until 24th April! No explanation given, no correspondence from SCS. So we went back in 2 days before only to be told it was now the 28th April, again no correspondence and no reason to why! Having said I wanted to cancel I was insulted by the store offering me £65 back! Today, 7th May I have finally received an email from SCS to advise our sofa is coming in the 14th May!!!!!!!
I will be going to trading standards and the omnibus about this, disgusting.

It was good , They did their work perfectly.

My husband and I visited the Wakefield branch yesterday 1st May. To browse really. We were left to browse which was refreshing no pushy sales persons. Instead we were greeted by Bubbles - Nalida. Absolutely the best sofa shopping experience. Very knowledgeable and friendly. Nothing was too much trouble and she was through in making sure everything worked and was ordered correctly. 👌 we cannot wait for our new corner suites to arrive 🙌

Delivery driver and mate were very courteous, well mannered. They are well trained, responsible members who are a credit to SCS DELIVERY SERVICE, if all members are trained as well as them you should have an excellent team.Many thanks very happy and would highly recommend them.😀😀😀😀👍

Staff friendly and helpful. Didn’t feel pressured. Sales person. Emmanuel, was very good and informative.

Excellent service. Excellent choice.
Staff were very helpful especially Liane.
Purchased suite there and then
Excellent prices

Brilliant 5*
Delivery guys where amazing could ask for my helpful and patient 2 guys

Staff were helpful, listened and allowed time to look without pressure

I gave a 5 stars because all process from buying to being delivered was smooth and easier than I expected.
They updated me on delivery time, on 5 minutes delay and I was able to tracked the delivery van.
Delivery crew work extremely hard and very professional 👏
Our sofa is very comfy and made up to a high standard.
We are very happy with our purchase 😊

Got a leather settee due to movi g we left it in the box when we opened it it's damaged the store we got it from who initially said we could contact them if any issues told us no get in contact with customer service after 2days of 45 mins on calls and emails still in li.bo seems they take your money and disappear

After 4 laps ng months finally got delivery of our new sofa. Delivery men were great and efficient team in shop were good. Length of time to get delivery was rubbish.

Staff where amazing

Great sales person; very patient and informative. Took the time to show us all the things we asked for. Delivery team were great; really efficient and helpful.

Would highly recommend SCS to anyone based on our experience.