first class service, with the delivery team, quickly assembled, 10/10

Our sofa turned up damaged so we had to wait a further 3 weeks for the repair. During this time we wernt given anything to use whilst ours was repaired. We havent received the leather care kit which we also paid for.

The communication and organisation has also been very frustrating.

We called into the shop today just to have a browse at the sofas. The staff were very professional and friendly as well as helpful. Overall we were very impressed with the service we received. So impressed we bought a beautiful sofa. Thank you Manny and his manager for your advice. In fact we now have no need to go to Birstall.

I ordered two, two seater sofas, I received no invoice or payment information, this is 4 weeks ago.
Went into Wakefield store and the assistant could not find my order, muttering something about changed system, asked me for the order number (see above) eventually found it, then the number on a piece of scrap paper and handed it to me,
Never have I come across such disregard for customers, and I still have no invoice. Rubbish

We arranged delivery as we received text message to arrange delivery.
Then received another text message saying that half portion hasn't arrived so we have to cancel delivery date.

I spoke to store few times they didn't give me any clear answer at all and 2 weeks later they didn't give me positive response either.

1 week passed for the delivery date still no answer.

Excellent service from the 2 young lads who delivered my suite.

Purchased a sofa in September 2024, upon arrival the cup holder was broken. They came out to fix this 2/3months later. Then the recliner has broken in March 2025, engineer came and diagnosed parts. Waited 14weeks (July 2025) for parts, the engineer turned up and said the parts were the wrong parts and he needed different ones. We are now waiting another 14weeks for parts for our recliner to be fixed, and our cup holder has also broken again. Would not recommend this company at all.

Excellent professional service from start to finish

Having previously experienced negative dealings with management & customer services, we would like to express our gratitude to Shak at the Wakefield store for all his advice & assistance by doing exactly what he said he would do & keeping us informed from placing the order to delivery.

Thank you for the delivery! It was delivered with care! It was efficient! All rubbish was taken away. They checked it was the correct order. I’m amazed they got it in- they did a really good job!

Great customer service from manny very informative about the different sofas and the fabrics for the sofas. Offered us a drink whilst we were in the store. When making our purchase he went through everything thoroughly.

Quality and colour very nice unfortunatly1 of setees wrong size delivered. I have to wait anither 8 weeks for correct one delivering.

Visited the wakefield store today and found the staff at first ok but didn't even give me chance to look around on my own
Then found a sofa I liked but timescale were 3 months which I could wait that long.

So spoke to store manager and found him rude and not helpful.

Will be be visiting again.

Cameron was absolutely amazing! He was so helpful and entertaining when it came to explaining the product which led us to buying our sofa we chose! He knew what he was talking about which made us trust him into knowing we wouldn’t have any faults with what we was purchasing.

The crew were on time polite and caring.There is a fault with one of the back covers which they have lodged we are to expect a call in a few days about it.We could not have asked for more thank you.A great team.

We were told that it would take about 8 weeks. That ended at the end of may. They then told us it would be delivered on the 4th July. Since I hadn't heard from them I rang them today and was told that they didn't know when it was going to be delivered and to ring back in a couple of days.

Great service from start in the store to finish with my delivery. All very professional and Michael and Stephen who delivered were so efficient and took care not to damage anything. Delivery is a while but they are up front about it so meet customers expectations! Thanks SCS. I’ll be back in a few years when I’ve had enough of green!

Friendly staff good prices delivered before the due date

I had such a lovely experience buying a sofa yesterday with Nahida Ashiq at SCS Wakefield. I don’t normally write reviews but this time I actually want to, to share the great experience. Nahida is very knowledgeable about the whole range of products/sofas and about each individual piece too. She put me at ease straight away, answered all my questions, helped me with my fabric queries and showed me examples that I could see/feel to help my decision making process. When it came to ordering the sofa, Nahida sat with me and made me a lovely cuppa - it was honestly such a lovely afternoon. I was dreading buying a new sofa but Nahida made it a really lovely experience. Thank you 🙏🏻

Delivered on time and taken to where it was needed.
Manny in the Wakefield store was very helpful