The staff at the Stockport store couldn't have been more helpful.
But the products are below the quality I would expect.
4 and 3 seater sofas. Arm padding is non-existent after 12-months, so leaning against solid, sharp wood.
Paid extra for 'non-deforming' extra support foam. Rubbish. You are sitting on the springs within a couple of hours.
Stated to creak after 12-months, seems springs have stretched.
The fabric is good and has held its colour and hasn't frayed at all. But the build quality is poor and the padding of the frame is minimal.
Would expect even a cheap sofa to last longer and be better built. Only started to really notice the issues with the frame after the 12-month warranty had just elapsed, getting steadily worse.

I had great service from Barbara at the Stockport branch. Very attentive and helpful.

Incredible sofas,sleek designs and super friendly and knowledgabke stall.I recommended Stockpirt store to all my friends and family

Two great guys who went above and beyond to get our sofa into the room. Excellent service. Thank you.

Red was fantastic. Very knowledgeable

No mither, a little information 3 suites we liked. Then we selected what we wanted, and Lance did the very attractive deal.

Just had my sofa bed delivered in the time slot I requested which I know is not always possible. The lads were great Matthew and Glyn a big thank you! The one thing I was really impressed with was the tracking system the company use it is amazing, really helpful and impressive, one of the best. Finally my sofa bed is just as fabulous as when I first saw it in the showroom.

All staff we met over two visits, and especially Jas, who spent a lot of time with us, were friendly and helpful without being pushy.

Brilliant delivery team (Darren and Liam). Very professional service. Kept us informed every step of the way. Pleasure to deal with them.

Christine at the Stockport branch was exceptionally helpful and a genuinely lovely lady. Nothing was too much trouble and we placed our order through her quickly and efficiently. Highly recommend

I have given this review 2 stars because the staff at the store were very helpful and polite but if I give any more stars it will give the impression that I’m happy which I am most definitely not!
We ordered our sofa on 16 Jan as we wanted it for Easter, plenty of time one would think, well……
The estimated time of delivery was 14 March, still plenty of time.
On 14March we had not heard anything so we called into the store for information. We got the standard excuses, it’s only an estimate, somebody will contact you etc, etc. We explained that we would like it for Easter, can’t promise, fair enough!
On or around Monday 7/4 I managed to get through to Customer Services (?) and was told that they had no idea when but the estimate was now 25/4. I said we were expecting it for Easter having given 3 months time span, and that I was not happy and may cancel. This I could only do on or after 11/4, goodbye!
With that we left it as we pass the store often and thought a face to face might be better. Called into store on Wednesday 16/4. Same story no fixed date, they cannot contact anyone by phone but will email someone. May I just add at this moment that I am a stroke sufferer with no left side movement and limited brain capacity so this is causing me a lot of stress. Last night we received an update by email telling us nothing we didn’t already know and we should track our product on a given website, guess what, apparently, they can’t find an order matching our details, stress levels through the roof now. Easter this weekend, family coming and no settee, we had given ours away to make room and have two armchairs only in the living room. Hope this was useful to you! As I mentioned, the staff in the shop were lovely especially Janine, your Customer Services could learn a few lessons from her.

Very helpful, friendly and informative

Horrific customer service . Leather sofas were due to be delivered in Nov 24. This was delayed then were finally delivered on 4th December . One was so defective that they had to be sent back . We waited but heard nothing and they were by this time outside of the contract so we went into the Stockport store on 19/12/2024 and asked for a refund of £500- they said they would cancel it at head office and it would be processed in a couple of days . We heard nothing and the customer service number did not get answered despite holding for over an hour . We have sent emails and been into the store again but to no avail. We are still awaiting a refund and confirmation of cancellation of the order and credit agreement .

01/05/25 still not received a refund despite 2 emails from scs social media team telling me I would receive a phone call to sort it out .

very helpful and friendly

The staff were very helpful and gave us good information about the furniture we were purchased

The 2 delivery men were excellent. So helpful it was outstanding service that should be recognised. Our sofa could only fit through our lounge window. While our friend removed the window. These men stayed and helped until we were able to make sure the window was secure. They had a long way to return to their depot but they refused to leave until they were sure our property was secure. Marvelous.

By far the worst experience I’ve had with a big store like this for furniture. We placed an order for a sofa in January. We were told the delivery would be made by the 4th of April we paid cash upfront. We are still waiting and still have not got our Sofa every time we have gone to the store. There’s not been any information they can give us. They keep telling us we have emailed the warehouse but still no respond. We have called the store many many times but you just constantly passed it to post. Nothing has been resolved they didn’t even bother to notify me to say that my delivery will not come on time. Don’t waste your money with this company.

Great Service.Amazing sofa.
Delivery Men Michael and Ste was really amazing.I wanted to mention about them.Very careful and helpfull.I was very impressed of their job. 5* for this men

Sales Assistant very helpful left us to look around no pressure . But I was glad to get out as the smell from the air conditioning was strong to be honest if I had stayed longer would of got a headache. Didn't really see the need for it .

Will let you know, once we have received it. Thanks.