Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media so... Se mere
Virksomheden har svaret
Lokation
Skift lokation12 The Peel Centre, St. Marys Way, SK1 2HU Stockport, Cheshire,, GB
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Se, hvad kunderne siger
Excellent customer service by advisor Red. He guided us through the way Poltrone worked and all the options available. He was really attentive whilst not being pushy and left us to browse on our own w... Se mere
Selected our product from the Stockport Branch the delivery date quoted was completely accurate and the goods arrived as promised They were delivered by a very professional team who kept in contact... Se mere
Staff were helpful but did not hassle whilst we were looking round. Made some helpful suggestions as to what would suit us and once we had decide on a sofa and chair the order process went smoothly.
Virksomhedsoplysninger
Om poltronesofà - Stockport
Skrevet af virksomheden
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet af virksomheden
Kontaktoplysninger
12 The Peel Centre, St. Marys Way, SK1 2HU, Stockport, Cheshire,, Storbritannien
- 0191 731 3300
4,6
Fremragende
2 t anmeldelser
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Terrible aftercare
Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media sofa and was told I have to fill a form in, which is the most difficult I have ever seen. BEWARE before you buy from this company.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra poltronesofà - Stockport
Good Morning Miechelle,
I hope you are well and thank you for your review.
I am very sorry to see that you are disappointed in the aftercare service and I apologise for the concerns that you have with your furniture. I can understand how frustrating this must be for you.
The online form does allow us to obtain all of the relevant information that we need, to fully review any issues, and advise on the next steps.
I am unable to locate a form from yourself so if required I have provided the link below.
You would just select the option for manufacturing fault and submit at least 6 different photographs of the furniture. The form does also show examples of what kind of photos we are looking for.
The link that you need is https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa
Social Media Team
Selected our product from the Stockport…
Selected our product from the Stockport Branch the delivery date quoted was completely accurate and the goods arrived as promised
They were delivered by a very professional team who kept in contact to advise on arrival time
In short extremely satisfied
25. august 2026
Delivered on time excellent service the…
Delivered on time excellent service the two lads were fantastic thank you very much Shaun from Cheadle
25. august 2026
Lovely showroom and helpful staff
Lovely showroom and very pleasant and helpful team.
Vincent gave us all the information and support we needed to make our choice.
Thank you
20. august 2026
Staff were helpful but did not hassle…
Staff were helpful but did not hassle whilst we were looking round. Made some helpful suggestions as to what would suit us and once we had decide on a sofa and chair the order process went smoothly.
1. august 2026
The sales rep was great
The sales rep was great - friendly and explained the products well showing us the different features and colours available.
Easy to park and store laid out well.
13. august 2026
Really good selection of furniture to…
Really good selection of furniture to choose from in many colours and materials. No hard sell just good product information.
After selecting the 2 sofas that we wanted we placed the order and that's when we found out about the extra charges. Because the colour we chose was not the same as the style in store we had to pay an extra £100 per piece, and was then advised to purchase caps to put on the tubular legs as they were not fitted as standard. Little disappointed in these extra charges considering the overall cost of the sofas, never had to pay extra for colour and feet before !
18. juli 2026
Besvarelse fra poltronesofà - Stockport
Good Afternoon Wendy,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the selection of furniture and materials available however I apologise that you disappointed regarding the charges.
The prices do vary dependant on the fabric/leather and colour option chosen however we would expect that this is fully explained whilst the order is being placed. I can completely understand any frustration if this was not the case for yourself and apologise for any disappointment caused as this is not the experience that we would want for our customers.
I will certainly pass on your feedback to the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
We bought our suite in December and…
We bought our suite in December and have had technician out to it a few times,can't get any repairs or satisfaction from this company will never use them again and would not recommend.the 5 year warranty is not worth the paper that it's written on even the shop will not help
17. august 2026
Uopfordret anmeldelse
Besvarelse fra poltronesofà - Stockport
Good Morning Jack,
I hope you are well and thank you for your review.
I am very sorry to see that you have concerns with your furniture and feel that this has not been resolved.
As your order reference is not included I am unable to locate your details or advise further.
If you would like us to take a look then please send a screenshot of your review, along with your order number or address and postcode to socialmedia@poltronesofa.co.uk.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very comfortable stylish sofas
Not been to this store before. Welcomed warmly and advised about store layout, price structure etc and left to wander in peace. Advice available when needed. Very helpful assistant (Red)
2. august 2026
Uopfordret anmeldelse
Good service
Lovely, spacious showroom with no pressure from staff. Helpful and quick to qualify for finance. Received confirmation of delivery date the next day - looking forward to receiving my new sofa! Prices competitive in the clearance section too.
16. august 2026
Besvarelse fra poltronesofà - Stockport
Good Afternoon Karen,
Thank you very much for your time today, it was really lovely speaking with you.
We appreciate all of your comments and are pleased that you did have a positive experience in store overall.
Take care and thank you for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful staff to guide us to what…
Very helpful staff to guide us to what we needed 👍
12. august 2026
Really helpful but not pushy service
Really helpful but not pushy service, felt relaxed and finance option is brilliant. Red was great and one of the big reasons I came back to get the sofa
15. august 2026
Brilliant staff
11. august 2026
Everything from start to finish
Everything from start to finish, staff member amazing and extremely helpful.
12. august 2026
Helpfull from start to finish
11. august 2026
Besvarelse fra poltronesofà - Stockport
Good Afternoon Mike,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Warm Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Excellent customer service by advisor…
Excellent customer service by advisor Red. He guided us through the way Poltrone worked and all the options available. He was really attentive whilst not being pushy and left us to browse on our own whilst always being available to answer any questions we had. We liked the wide range of fabrics available for the sofa we chose which were very limited at other stores.
5. august 2026
Fantastic service from the to the…
Fantastic service from the to the delivery , can’t fault
6. august 2026
The delivery guys were second to none…
The delivery guys were second to none respected us & our property polite & courteous to both my husband & myself can't praise them enough
5. august 2026
The guys at the store in Stockport were…
The guys at the store in Stockport were very good . Delivery was not good the sofa was delivered on the day stated but the tracking was very misleading as the time slot kept changing . When the sofa was delivered in the afternoon 4 of the backs were missing . After finding the warehouse tel no myself the backs were arranged to be delivered the next day . Bit of hassle but got sorted .
23. juli 2026
Besvarelse fra poltronesofà - Stockport
Good Afternoon,
Thank you for taking your time to leave us a review.
We're delighted to hear that you had a positive experience with our team at our Stockport showroom. However, we're sorry that your delivery experience did not meet the same standard.
We appreciate your feedback regarding the tracking updates and understand how frustrating it must have been for the delivery time to keep changing. Delivery time slots are provided as an approximate guide, as there can sometimes be factors outside of our control that may affect timings throughout the day.
We're also sorry that parts of your sofa were missing on arrival, although we're pleased to hear the missing backs were arranged and delivered the following day. We appreciate your patience while this was resolved.
Thank you again for sharing your experience. Your feedback will be passed on to the relevant teams as we continue to improve our delivery service.
Kind regards,
Lauren – Poltronesofà at ScS
Social Media Team
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