We were met by Sa

We were served by Alison at preston docklands, she was amazing from start to finish, very attentive, listed to what we wanted and showed us what it would look like, even down to the finer detail, the customer service was on point and we valued the time she spent, we went to 5/6 competitors but they were nothing compared to what Alison delivered. A very high classed sales associate, at its best.

Great service by man called Ben in the Preston store he was very good advised on different materials and the extras that could be added if wished he did not rush me into choosing and advised on payment options when enquired

We were greeted by the lovely Ben at your Preston store, he explained everything well to us and left us to browse in peace, we eventually found our perfect sofa after asking Ben a few question, he was so helpful from start to finish, you have a great member of staff in Ben and he is a credit to your store.

Really plesant and helpful sales lady who looked after me and was excellent and informative.

The staff were extremely knowledgeable and supportive throughout and gave us plenty of time to browse the store at our leisure. Would definitely recommend

Excellent experience today in Preston SCS, Samina was extremely polite, listened to our need and then used her expertise to help us with our choices. She interacted with the whole family and really made us feel welcome. Super supportive, excellent customer service Samina is a credit to the SCS brand. Highly recommend this store

This review is about SCS - might be different now change of company - hopefully! Complete lack of after sales customer service. I think any positive reviews must be from people who have (luckily) had no problem. I had a problem with a missing delivery item. Phoned & was told I could avoid queue & request call back. At first I stayed in queue for 2 hours then realised there
must be a very high number of complaints, so left my number for call back. This was a Wednesday. No call back, so phoned Friday & recording told me I was still in queue & my phone number was logged!! In total, I made 19 phone calls & received 1 call back, where a woman apologised & said she would sort it out. Still no reply. Then sent 2 e mails to customer support & filled out customer complaint form. No reply to any of these. Visited store (Preston -36 mile round trip) - most unhelpful - they e mailed distribution centre. I then looked at reviews (if only done sooner, wouldn't have bought) - bad review replies gave an Scs social media e mail address, so I sent e mail asking them to resolve before I posted my bad review - no reply!!!! Went back to store & finally resolved my issue 6 months later. The issue was non receipt of a £49 leather care package, but God help me if I have any issues with suite in future. Never again! Only wish I'd gone to DFS!

I found what I wanted online. The same day I went to store to check it out. Online gave me the earliest delivery, I even checked it in store whilst I was there, the sales person gave me a date two weeks later when we processed it, ok as long as we had it by April as we have family coming. (This is January 2nd) I hadn’t heard anything so logged into my account online and no orders were showing despite separately using the track my order function via my order confirmation details. I called the store to check, they said it’ll be due to be uploaded soon. Ok fine, told it would still be on track. Two weeks ago I decided to check online again as it was due for delivery this week. It still
Showed processing online and that it was with the manufacturer, the next step on the journey was it was being shipped to the uk. That’s not happened and then this week, they’ve moved it by 4 weeks for the estimated delivery. Not even an email or an apology. There is no way to contact them aside from a telephone number, I waited an hour and 6 mins to be cut off. Great service. I’d actually googled the store number whilst onto customer service and called that to see if I could get through and called DFS by mistake, got through right away. I did call my local store and it just directed me back into the same queue I was already in. What now SCS? I now have no sofa bed arriving in time for my family arriving in April. Very disappointed with the whole experience and lack of care. Your in queue messaging is terrible. The same thing on repeat every 30 seconds. Annoying when I’m already annoyed.

****UPDATE****

After posting this I had an email to tell me that delivery can be either side of the estimated date by up to 4 weeks, we weren’t told that in store, actually they were optimistic saying sometimes they come in early. Anyway I reached back out via email 3 times and no reply.

The dates moved again and its status is still being prepared (not changed since 9th Jan) I can’t imagine it being shipped from Italy and cleaning customs quickly. so annoyed. 😡

Never use this shop. Liars, no customer service whatsoever they will be nice until they get your money.

24th February
The delivery men rang me at 7am to give me a time slot, arrived on time, very nice men, extremely efficient, very polite, very neat and tidy. Happy customer

Absolutely no customer service whatsoever. Ordered a sofa on the 6th Nov, had it delivered 24th feb, sent the wrong sofa. Tried to refuse the delivery but the delivery guys said its best for us to leave it here and deal with the store/aftercare afterwards. Now I know why they said that. Called up at 10am when they opened, got told the manager would call me back. They didnt. Kept chasing up and kept getting fobbed off. The store ordered it wrong. When me and my partner went looking, we made sure we got the sofa right, and then the store put the order through. Bear in mind when we signed for it they assured us it was what we asked for. It is a corner sofa I needed a right handed one. They sent a left handed one. On the order form it doesnt state what it is. And we were supposed to know what theyre coding is! The delivery guys didnt/couldnt assemble as its not right. So we have a sofa in 3 parts in our living room and nothing is being done. We are entitled to a refund under the consumer rights act 2015 under section 75. My partner has a disability too which this has now affected even more. I got laughed at down the phone when I finally managed to speak to the store. I think all the staff need some proper customer service training!! Absolutely shocking. Avoid this place like the plague

Great from the moment I stepped into store through to delivery.
Store staff were really attentive and helpful without ever being pushy at all. Advice was great.
There was terrific choice of products and unbelievable choice of fabric.
The wait for build and delivery was explained openly and in reality it was 3wks ahead of projected.
I have just taken delivery, having been fully updated throughout the week, ultimately being given an accurate 15mins delivery spot - much better than most that make you wait in for hours.
Now I write this whilst lounging in a lovely looking and comfortable recliner! 10/10 SCS.

Delivery was exactly as promised.
But the delivery team were not particularly friendly. I do realise that they were under time pressure, but arguing in front of a customer doesn't look good.
Happy with the service, at least it's over now.

Friendly helpful staff, delivery was on time and the delivery crew were friendly and professional.

The delivery men arrived on time with my Sofabed. They were very respectful of my property and friendly. They set it up in the spare bedroom and took all the packaging away with them.
A fabulous product from SCS, very well made and I'm very pleased with it.

Great from the showroom staff to the delivery staff today
Very pleased
Thank you