im wondering why zero stars dont exist, please AVOID AVOID AVOID too many issues and soooo much stress caused by this company please go on the facebook page scs sofa and furniture complaints there are thousands on there with daily complaints and videos with the same issues ive had or worse, After placing the order 6 months ago we were told it comes from the middle east and will have to wait 6 months !! the system stated after we paid in full we owed money so we rang NO ANSWER ever so we went instore and told oo ignore that ots to do with finance i said we paid in full then they couldnt explain. the next issue in december the order vanished off the system we couldnt track we called NO ANSWER ever so we went instore again we were told ooo its happened to loads of people ignore it it is to do with new year 🤔, the sofa finally arrived the delivery guy constantly complained of back pain and couldnt do the job after they left theres gaps through the sofa that you can see the wall behind 😬 then on top of that the media console DOSENT work !!! the sofa is milaligned also. it does not look like what you see in store as when i went on the fb complaints page others have the same issje ahd had engineers sent out and were told its normal, one customer sent a picture of theres without this issue the company are trying to get out of giving customers faulty goods its disgusting. allot of people have sent letters to take them to court this process takes months its best just avoiding this joke of a company

The delivery men were respectful. Friendly did exactly what we asked great

Good communication by email stating time of delivery.
A call on the morning with a precise time.
Very professional service. The men assembled the furniture and took all the packaging away.
Highly recommended.

Customer service and tracking services are abysmal,
Purchased a sofa and a chair back in late October, delivery date estimated as being 23rd January 2026.
Sales order. S0075-1000363507.
We have a small home and wanted to keep track of any changes to the delivery , more so now its only a matter of 2/3 weeks as we need to have out old furniture removed to allow space for the delivery.
Since agreeing to buy and setting up the account to view my order and track progress, i havent been able to view it once. All i get is after adding my order number is we are unable to show tracking details at this time, this has happened on numerous occasions.
I decided to try and speak to someone by ringing customer service. What a complete waste of time.
You are given very few options, even more so if you are wanting to speak to a human. If you finally do get through , you then get put on hold for anything up to 90 mins wait. I gave up in the end. They say in their terms and conditions they will inform you should there be any anticipated delay, well, considering the customer service and the unfavourable reviews here ,
I wont hold my breath. Think its a case of, we now have your money 💰. You will now wait till we are ready. I can understand web page glitches and busy times on the phone but quite frankly i think there customer service is poor. Unable to track for 3 months ? Phone calls waiting after 90 mins! Come on. Its a joke. I can only hope when the furniture does arrive, it will be delivered when promised and in good condition.people are paying £129 for delivery and being messed around looking at other reviews. Disgusting.

Ben at SCS in Preston, was extremely helpful. He explained all the options clearly and dealt with our order very quickly. Very pleased!

My daughter purchased a sofa from these clowns at preston in September and was given a delivery date of 20th November, 2 days before delivery they cancelled but my daughter had already sold old furniture so had to let it go.
She has 2 young children and no furniture and can't get a delivery date out of these clowns.
SAVE YOUR MONEY AND SHOP SOMEWHERE THAT CARES ABOUT THE CUSTOMER. We will be seeking legal advice regarding breach of contract against these clowns

All information arrived when you said it would relating to delivery times and updates through the morning. The delivery arrived within the allocated time slot. Colin and Shaun were superb. They were pleasant, helpful and efficient.

Arrived exactly on time, very helpfull delivery people

Furniture arrived when store said it would. Quick reliable service and friendly staff.

If I could give 0 stars I would.
Ordered sofas in September 2025 and was told guaranteed Christmas delivery, I understand it is only the beginning of December now but they have no idea when I will be receiving my sofas. I was told estimated delivery 7/11/25, closer to the time I was then told 17/11/25, closer to the time I was given a delivery date of 20/11/25. Because I had received a delivery date I discarded my old furniture to then receive a text message two days before delivery to say delivery had been cancelled. Not one member of staff has been helpful in the slightest, no apology no compensation or anything because there is a ‘4 week window’ which will be over the time frame by the end of the week. Still nowhere nearer to having my sofas delivered and no one has any ideas on it. No sofas and two small children. I’d love nothing more than to cancel my order but then it would be starting the whole process all over again somewhere else, first and last time shopping with SCS. Family and friends have now said they will not be shopping with them either because of this. Never ever again.

Was assisted by Alison at the Preston showroom. From start to finish her knowledge and willingness to assist was first class. She took the time to provide excellent service and advice which made the whole experience a very positive and enjoyable one which convinced us to purchase a new sofa . Thank you Alison your efforts.

The delivery men Matt and Steven were brilliant. I had a bit of a melt down, thinking my sofa, would not go through my awkward door frames. They were so reassuring and determined. They successfully got the sofa in. Not only that, I had a laugh with them. What great guys:)

Great selection of furniture and good quality. The staff in store were helpful , friendly and informative.
Really pleased with our sofa suite.
The delivery guys were friendly, kept us informed and very careful with our goods on arrival.
Would recommend SCS for furniture.

Very professional- pleasant- clean and tidy

It was an awesome experience meeting Donna with an exceptional customer service attitude.

Lovely welcome from Semina, very knowledgable and super helpful. Semina answered all of our questions and went the extra mile calling us with additional information. Highly recommend the super service.

On arrival at the store we got offered a lovely warm drink which was a lovely gesture.
Alison the lady that dealt with us at the riversway store, was Very helpful and polite not pushy to sell items. Talked about the different products on offer to suit my mums needs, who is disabled.
(Lovely smelling fragrance around the store by the way)

Quality of the sofas, but what swayed us to buy from SCS instead of their competitors was the sales assistant Alison, who gave excellent customer service. She was attentive without being pushy - a credit to the store.

We had a wonderful visit today with Samina, very welcoming and a wealth of knowledge. She talked us through the various options available and the differing features of each range, helping us to find the perfect sofa that exceeded our expectations! The whole process was warm, friendly and with no pressure, allowing us time to discuss and consider at our own pace. We would readily recommend!

Alison was warm, friendly and professional.