Communication great. Delivery drivers friendly and professional. Sofas are perfect!

The delivery team were efficient in assembling my sofas. They were also extremely cheerful and friendly

I honestly cannot believe this situation. No one has delivered my sofas, yet I’ve been sent a job sheet claiming the delivery was completed. How is this even possible? I do not have my sofas. I had already gotten rid of my old ones in preparation, and I am now literally sitting on a bare wooden floor. I was told the delivery window was between 10am and 3pm, so I waited all day, only to then receive an email at 5:04pm stating that the sofas had been delivered. Delivered to where? Because they are certainly not here. This is beyond frustrating and completely unacceptable.

Be VERY careful with this store. They'll say just about anything to make a sale, including straight lying about important aspects that will cost you extra.

As soon as the sale is done you're locked in because most items are conveniently "bespoke" so consumer protection laws don't apply. The mask comes off and suddenly they're not friendly or helpful about the situation they put you in; they'll repeat the same thing and give you a line with a miserable line like a robot.

I am miserable too for having to spend an extra £300 to get a sofa I already spent £3,200 on based on your word, Gary. I am miserable about having no recourse for the add-ons you put on there as they were in-budget when I didn't know about this extra charge.

I'd let it slide if they'd cover the costs or AT LEAST let me amend the order to cancel a footstool that's now technically out of budget due to the extra charges, but Gary isn't even interested in hearing me out. Hopefully you do and don't buy from this place!
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Edit: SCS called me just to say sorry about the extra cost but technically in their terms and conditions state that SCS only bears responsibility for ordering the product, so it was my responsibility to ensure it can be delivered regardless of what any salespeople say. Nothing that they'll do about it and I can't cancel the footstool cause they'd struggle selling it on. Not sure what the point of the call was so once again, BUYER BEWARE! THEIR SALESPEOPLE CAN SAY ANYTHING!

Very happy with sofa delivery and the sofa itself excellent quality very comfortable. I’d definitely recommend Scs to friends and family or anyone who’s looking for a sofa/chair go and check it out as staff are very helpful and friendly. Thanks again

From ordering in store Hannah was really helpful. in helping to choose the right sofa for my needs.The delivery drivers Myrvyn and Daniel were so professional and caring and made sure before leaving that I was happy with where it was placed in the room. Arrived within the allotted time. Would definitely give the delivery drivers 5 stars.

We have bought from SCS a number of times, the furniture is always top quality. Delivery teams are always courteous and polite.

From an unbelievably dreadful buying experience to having to make a quality build claim within 2 months of purchasing, WHATEVER YOU DO - DO NOT BUY FROM THIS COMPANY! If you value your money and wish for a good experience with a quality sofa at the end then please, please go elsewhere. We received a standard automated reply rejecting our claim telling us that we didn’t follow the instructions of how to look after the settee, 2 months of use and the fabric is baggy with creaking wood on the build. We are struggling to get through to customer support as they have you on hold for hours. The online form you have to fill out doesn’t even give you the opportunity to explain the issue in your own words, just a drop box with random problems to select. Disgraceful experience to date. We feel ripped off and cheated by the in store sales patter and now they have the money they are not interested. Please research them online before parting with your money.

*Updated in answer to your reply*.
I would obviously not publicise my order details. I would also be wasting my time to try again via your website. I did select manufacturer fault and was rejected. After speaking with your agent it was a flat no and I was told that was the end of the claim and it would not be taken further. I was then told to resubmit a new complaint via the website if I wanted to claim for something else. Your website form does not allow multiple choices for problems nor does it allow a space to add explanation text. The claim has already been rejected and I was told I have to go elsewhere if I wanted to continue with my complaint so this is what I will have to do.

This company is shocking. The customer service just fobs you off. We were delivered the wrong colour sofa months ago. They asked us to lift up a heavy sofa and get a code from underneath. This was not possible as it was fat too heavy. After many phone calls without any communication from them, they sent a small short guy on his own to take a copy of the code or serial number. Obviously he could not lift it up. Now we still await a response as they said they'll replace it. Please avoid this company. Absolute rip off. They're very professional in the shops but tell you a pack of lies.

Our sofa delivery was excellent. The delivery drivers kept us up to date with delivery time. When they arrived they quickly brought the sofa in and assembled it for us. They were polite and professional and explained all the controls for the recliners.
The whole experience from the visit to the showroom was great. Gary the salesman didn't badger us, he just let us look around in our own time but was available for advice and information to help us choose our sofa.
I would definitely recommend ScS Manchester

Arrived in my time slot, received a call 30mins before they were due. Very polite, took away all packaging. very pleased.

We were looking for a new sofa and started by browsing online. Later, we visited a retail park and, by chance, walked into the SCS showroom. The salesperson was very helpful—gave a clear demo, showed multiple options, and even suggested a few designs outside our budget. We really liked one model and decided to go for it.

After purchasing, we checked online reviews and, honestly, felt a bit nervous like many others. Initially, we expected delivery by January, but to our surprise, the sofa arrived a month earlier! The delivery team was excellent—they kept us updated, brought the sofa in, set it up quickly, and left without any hassle.

From shopping to delivery, everything went smoothly for us. No issues, no stress. Of course, quality often depends on what you spend, but so far, we’re happy. Over time, we’ll see how the sofa holds up, but we’re confident it will be good.

Overall: Great showroom experience, helpful staff, and fast delivery. Highly recommend SCS for anyone looking for a hassle-free purchase.

From entering the store i was made to feel at ease and with no pressure to buy excellent service and communication from the team at ScS I got the sofa i wanted and the colour and even got a coffee from the team whilst browsing
Mervyn and Steve the delivery guys were so helpful and friendly and all are a credit to ScS

Delivery was on time, service was efficient, helpful and friendly.

From the minute we entered the shop. Max the young gentleman that attended to us was lovely. Very friendly, but very professional. Max did not force a sale. In fact we went to other stores, but returned to SCS as their service was the best of the lot. Max attended to our sale, explained everything we needed to know about the recliner chair we wished to purchase. Full explanation given re delivery and length of time we would have to wait, as coming from Italy.
Delivery day went smoothly. Text received to notify us of delivery time which was on point. However a mark was on the chair. Pictures taken by delivery staff(who were also lovely). Assured that SCS would be in touch.
We have since visited the store at White City and again assured that the tech team will be intouch. The chair is very comfortable, and suits my needs.
We feel assured that all will be ok.
Will definitely shop at SCS again.
Thank you very much
Sharon

Stay away from SCS. Customer service after sales is non existent. The attitude on the phone is appalling they speak over you don’t let you finish what you’re saying. From delivery where sofa delivery 7 weeks ago no legs were sent and the sofa was creased to hell. Phoned to complain was told they would order them. Phoned a week later and they said sorry we have not ordered them it’s a good job you called, I have chased week in week out promised call backs nothing. Then this week when I called to request a refund suddenly the legs were ordered and delivered by DHL. Opened the package to see the wrong legs have been delivered . I called to speak to a manager to be told I can’t speak to a manager it’s company policy for me to complete a form for them to collect the goods, once collected and back in their warehouse they will arrange a refund. So they want me to trust they will actually refund me after 7 weeks of broken promises and me having to chase them. Pathetic that a manager will not speak to a paying customer . They have had £;2600 of me since June . Would not go near them again

Incredibly poor. Would give 0/10 if possible.
To start with, the wrong colour was selected by sales assistant in store on processing our order. I was none the wiser as the email confirmation matched the colour we saw in store.

Sofa manufacturering was delayed.

During this delay, the price of the sofa dropped.

Went into scs branch to say we hadn't received the item yet due to delay and in that time the price of the sofa had dropped. And to ask if anything could be done.

Staff in store just did not care.

Delivery day finally arrived.

Drivers drop off the sofa and did not assemble.

Asked them to assemble (which was what was agreed when purchasing this sofa in store). They said they could not as it took them too long to find parking.

How is that in the control of the buyer? Also having been through the sales contract, nowhere does it state that this is a requirement.

After unwrapping the sofa, we see it is not the colour we requested. £2.5k and delays in manufacturing for something we had not ordered.

Tried to called the customer support number which is on the sales contract to discuss. Find that it isn't even a valid number anymore.

Eventually get through to someone after writing an email. SCS branch just refer to customer support. Customer support referring to scs branch. Branch do not want to take any accountability.

After a lot of fobbing off, was told we would be contacted by the regional manager.

Weeks later, unsurprisingly, no contact from them.

So - wrong colour sofa ordered by store advisor
Delays in receiving product
Nothing done by about the price reduction which occurred during this time
Delivery day, drivers did not assemble
Product is wrong colour
Awful after care service

If you value your money and want decent service, avoid the store and company at all costs. Once they have your money they do not care about anything else.

Would not recommend.

Advised a delivery date after waiting 2 1/2 months, paid in full well in advance as told to. I took the day off work for the delivery. And arranged for my old suite to be picked up the day before.Three days before I was advised by sms that the delivery date has been cancelled and they cannot give me another date! No apology just a phone number that is never answered. Writing this for people to be aware. After waiting for an hour and a half for a reply, I finally got a call back and a new date was then given to me over the phone along with an apology.

From start to finish it’s been excellent. I was kept informed regarding the delivery they came when stated, took care with bringing everything in and assembled made sure I was happy before leaving.
I was very happy with the whole process.

Great delivery team! Very polite, did the job & cleaned up their rubbish. No complaints!