The staff were very helpful and welcoming

Excellent home delivery, on time and delivered with care, the pre information was also excellent giving advanced warning of the time slot

Great customer experience with Paula at White City Manchester. Very helpful. ciao

The customer service absolutely brilliant and the Lady who serve us (Hanna) knows how to treat customers. She is simply more than brilliant

Took time to listen to what I was looking for in a sofa and did not rush me into making a decision. Gave me a sample of material to take away which made my choice much easier as I could see the colour at different times of the day and how the light affected it.
Because of all this I felt confident to come back the following week and buy the sofa I had selected.

Paula went over and above good customer service, I wasn’t sure about the size of the sofa in my room, she went out of her way to come to my home to measure it and i could visualise it perfectly.
She help me choose the fabric and colour that would compliment my home.
Thanks again Paula, much appreciated, can’t wait to get it delivered now!!

The staff were extremely helpful and went above and beyond with there knowledge

Martin and Martyn the delivery guys were great. Very professional.

The chairs are great, the delivery men were careful and set them up for us, they look good and are very comfortable

From entering the store your staff were so inviting nothing was too much trouble. I found both staff I dealt with were so professional and very knowledgeable about your products.

Fantastic quality of products and very good knowledge and customer experience with Ryan

Warm welcome, gave out our awkward needs and the team were really helpful finding best sofa for ours space. Didn’t feel pressured at any point. Came away with the perfect sofa for us.

Salesperson was polite and helped us deliberate our choice on many options

White City retail park. Mohammed was our helper, a fantastically helpful and friendly man. Very knowledgeable, a great asset to the store.

Great range of products and excellent service from max

Iqbal (Trafford store) was really helpful.

The delivery drivers were really helpful and knowledgeable about the best way to safely get my armchair in my house and set it up where I wanted it, great service

AVOID AT ALL COST!

Sold me a sofa, will say about anything to make a sale. Delivery was delayed on 3 occasions, 14 weeks after ordered it arrived. People who came to assemble stated there was a manufacturing issue with the sofa, 1st issue was the sofas interlocked system was bent not allowing the 2 pieces to join. 2nd issue was that one for the headrests did not interlock correctly to the body of the sofa.

Also the people who assembled the sofa damaged my solid oak flooring, I only realised this 9 days after, reason being the damage was under the sofa where the legs are, and when I went to clean under the sofa I realised a chunk of wood is missing. Upon calling the customer service centre they said they could not help me as it has to be reported with 48 hours, how was I to know? The sofa is 150kg I can’t just magically lift it.

Considering i spent £2100 on the sofa, and paid £100 for delivery, for them to damage my floor and give me a faulty item. Also they are saying 10 weeks for the small metal part to arrive! Shocking, stay away. They will treat you like royalty to complete a sale, but afterwards treat you like you don’t exist.

DO NOT USE THIS COMPANY!!! The worst company I have ever dealt with in my life! We bought a sofa made to order which came in the wrong colour and fabric due to swatches being incorrectly labelled in the store (thankfully we have pictures to prove this otherwise we wouldn’t have had a leg to stand on) SCS promised us on multiple occasions that they would rectify this and make us a new sofa in the correct colour and fabric. We were also promised price reductions, which again never happened. They are impossible to contact, they ignore phone calls, voice messages and emails and you wait weeks for responses, the only time you get a response is by continuously hounding them. After waiting eight weeks with the incorrect sofa in our house we was then told they will not be making a new sofa and was going to give us a full refund. We are still waiting for said refund, every time I contact customer services or the store we bought it from, they just fob us off and tell us someone’s gonna ring you on such a day and that day never comes. Do not give your money to this company as you will struggle to ever get it back. The customer service is non-existent and although people may have had good experiences, if you are one of the lucky ones like ourselves, you will be stuck!!!

Communication great. Delivery drivers friendly and professional. Sofas are perfect!