If I could give zero stars, I would. We ordered a sofa from SCS at the end of August with a 12-week lead time. After chasing for updates, they couldn’t even find our order. When delivery day finally came, the drivers told us the sofa wouldn’t fit through a standard doorway. Their solution? Pay an extra £450 for an upholsterer to dismantle and rebuild it in our home.
This was NEVER mentioned at the point of sale. If the salesperson had told us the sofa wouldn’t fit through a normal door, we would never have bought it. Instead, SCS sold us a product knowing full well most homes have standard doors.
When I called to complain, the first person was shouting at colleagues in the background—completely unprofessional. The manager then told me SCS would not cover the extra cost. So now we’re left with a sofa we can’t use unless we pay hundreds more.
This is misleading, unacceptable, and feels like a scam. We will be seeking legal advice and contacting Trading Standards. If you value honesty and customer service, avoid SCS at all costs.

It arrived 1 week earlier than expected.
The delivery men were good unfortunately my front door was damaged and reported by the delivery team but I’ve heard nothing from anyone

Absolutely terrible. The sofa fabric looks 20 years old and nothing like what it did in the showroom. They refused to let us reject and return it claiming it is fine its just how the material is. Not sure how that is allowed under law but they know there isnt much you can do. Avoid this company at all cost. Even if youve viewed the product in store you cant trust the item you receive will look the same.

The delivery service was fantastic with communication on date time from initial email to receiving a telephone call with expecting arrival time on the day...
Have to say Joshua and Reece did a fantastic job very professional polite they removed all boxes the Furniture is in perfect condition overall 10/10 Definitely reccomend ScS ..This is our second ScS sofa and will definitely use again.....
Thank You....

Arrived morning and the delivery men were very helpful, it was put together quickly and put in the place I indicated.

The service we received in store was excellent. The staff were helpful, knowledgeable and made the whole process quick and easy.
The delivery team kept us well informed of a delivery time, arriving earlier than scheduled. They assembled the sofas quickly and efficiently

Excellent product and delivery service, on time,polite, professional,helpful..etc. Definitely recommend

They have let me down 3 times on the same order, ordered and paid in full in July and now at the last minute (due for delivered 23/10/25) after several delays, have txt saying delayed again. First date was 8/10/25, then around 13/10/25, then confirmed 23/10/25 I’ve already booked the time off work to accept the delivery, do they think I’ve got endless money and annual leave, absolutely ridiculous behaviour, one very unhappy customer, using the word customer loosely as I will not be purchasing anything from them again and will spread the word to family, friends, work colleagues and on social media. There’s no explanation or compensation. Moved into a new home and haven’t had anything to sit on for over 3 months and I still have no idea when they will deliver, left totally in the dark. Would not recommend

Had a pointless patronising reply to which I cannot reply to, 4 weeks delay and no further delivery date is more than frustrating and more than an inconvenience. Instead why don’t you find out the reasons for cancelling 4 delivery dates and provide me with a definite date, along with monetary value as compensation. 23/10/25 was a scheduled delivery NOT an estimate, I have all your text messages.

Received an email update, well not exactly an update as I was aware of this when you didn’t show with my purchase this is what SCS sent me today, day of scheduled delivery
“ We are writing to let you know that there has been an update to the estimated arrival date of your SCS order and that it is now expected later than the original lead time“ so patronising. And they have given up replying too. Would be nice to have a delivery date not some stupid message stating the above when I already know that….,

Fast delivery and installation.
Thank you.

Very friendly delivery drivers who unpackaged the sofa and positioned it for us. All waste removed.

After delivery we noticed the delivery drivers had not leveled out any of the legs and so the sofa rocks when you sit down and the reclining side means we can’t even sit on it properly- one leg is missing screws also … terrible customer service very rushed!! I expect someone to come back out to rectify these issues

My choice of sofa was perfect for me. The expected arrival date was ideal for me. On the day that my sofa arrived everything went smoothly. The two gentlemen crew got the sofa in the house safely and assembled it perfectly.

My delivery was perfect, the men were polite, friendly, quick and efficient. All the packaging was removed by them and taken away for recycling. I am very happy

The staff from the start were well very welcoming and supported us throughout in selecting the sofa. All the process was well organised and tracking was easy. Even during the day of delivery, we were told and called before so that we were prepared and present at the place. It helped us to plan things according. The delivery team were very friendly and helpful.

We ordered 2 four seater sofas (Ontaro 580) and a foot stool in the same colour. When they were delivered the foot stool was the correct colour however the two four seater sofas were completely a different colour (Ontaro 540) ! We called the same day of delivery when we began opening them and sent them WhatsApp photos which clearly demonstrated the colour was the wrong colour. 6 weeks later after so many stressful calls to their customer service team and putting it into writing with photos we still were no further forward. We kept being told they were ‘going back to the manufacturer’, we were still no further forwards and were offered £154 from the manufacturer for a ‘shade difference’ -we of course declined this as it was a completely different colour not a shade difference. In the end we drove a 200 mile round trip from our home in Oxfordshire to the store in Harlow where we placed the order with one of the sofa cushion - at our own expense. The stores manager agreed the manufacturer had indeed delivered the wrong colour and wrote to the customer service team outlining this. After not hearing for a further week we called them to ask for this to be resolved. It still took a further week before finally SCS offered either a refund or for us to deselect a different sofa as the ‘no longer worked with the manufacturer’. We of course opted for a refund as I would NEVER EVER purchase from this company again! It took a further two weeks for SCS to uplift these items from our home and another 4 days following us calling again to request the refund.

It was all good In store and delivery, it was sad we waited 3 month for the product to be delivered

My Uncle who is in his 80's was severely beaten & thrown to the floor by the store manager after he visited the Harlow Queensgate store. Witnesses were present & were in total shock at the store manager's behaviour. The reason why my Uncle visited the store was he wanted to know where his sofa is as he as waited for 4 months without any updates or communication, even though he as paid for it in full. This assault is totally unacceptable & is being dealt with by the police.
My opinion of SCS Sofa's as a company is DON'T SHOP THERE. & if I could give them a 0 Star review I would give them a minus 5. They don't deliver & don't communicate with their customers but they take the money from you.
How does a company get away with this is beyond me & hiring a thug who deals with a customer like my Uncle that way is beyond twisted.

Great service from the sales department through to the delivery crew. We have just replaced our 10yr old sofas that we also purchased from SCS and they were as sturdy and comfortable as the day we bought them... just tatty through wear and tear of dogs and grandkids!

Lovely showroom and helpful staff, not pushy which was really nice.
Great delivery today. Very polite delivered on time and with care.

Great delivery team, very helpful in getting a big item through narrow door ways. Professional and respectful. 5 star service