We were warmly greeted (and the dog too). After asking if we knew what we were looking for he guided us through options and colours.
We were then offered drinks and left alone to look. When we were ready to purchase we were helped with last minute questions.
He was very knowledgeable, friendly and professional.
We had just come from another sofa retailer who was very pushy and didnt leave us alone to look.
2 very different retailing experiences. We will be back when we need another sofa.

KNO-1129-S0019-1000385208-D1
Great service from start to finish. Shop staff helpful, informative and didn’t hard sell.
Hard working delivery team who delivered sofa and constructed it within minutes. Polite, efficient and professional

We went to Greyhound Retail Park in Chester to look for a large armchair.
Imogen at SCS was incredibly helpful & led us towards back of shop. There was a brown Italian leather love chair which is a wide armchair. It was ex display, but perfect. My husband sat on it & found it very comfortable indeed. Imogen discounted the chair by another £50 & we had a deal. She helped with a delivery firm & was such a lovely lady.

Imogen was absolutely wonderful. She listened to exactly what we wanted, was patient, knowledgeable and very friendly.
Would highly recommend 🌟

Lads were very tidy and professional, however one settee came without ‘feet cups’ hopefully they will arrive within 48 hours ! Pleased with suite and service at SCS

Outstanding service off Tristan at SCS Chester.
Tristan's knowledge, customer service, help, support was out of this world he showed great compassion.
The wealth of information was very informative & helpful.
The ease of the process from choosing my new sofa through to discussing approx delivery date was a breath of fresh air and a breeze.
Highly recommend this store for your sofa purchase.

ScS, send a third party engineer who also lie on their reports so as to get ScS off the hook. After 2 and a half years of issues the last visit last week stated that the structural integrity of the sofa was sound, but the foam on the seating is not fit for purpose. I also added my voice comments to the report. But, it seems that the engineer did not mention this in the report as ScS came back and said nothing found. This is disgusting and I am left with no other recourse but to fight this with the ombudsman. This could have been resolved very easily but ScS will not move on it. Please DO NOT buy from ScS as you could end up with rubbish furniture.

I ordered two sofas from ScS Chester where the staff were super friendly and very helpful in September 2025 and paid in full upfront. My estimated delivery was 9th January, but that date passed without a single word from the company. I have had to do all the chasing myself.
​On the 10th, I was promised a 15th January warehouse arrival—nothing happened. On the 16th, I was told the 27th—again, nothing. I called today (27th Jan) only to be told the manager is 'checking' and will 'definitely' call me back. Given the constant lip service and lack of updates, I’m not optimistic. Deeply regret not reading the reviews before paying.
​ There is still a small window of time left for the store to contact me as promised today. I will update this review if they actually follow through.

Update: 28/01/2026 11:15am
I was contacted by the Store Manager on 28/01/2026. I have been informed that the goods will arrive at the local warehouse on 29/01/2026, with a scheduled home delivery for Tuesday, 03/02/2026. The manager has provided a verbal assurance that these dates are firm and that no further delays will occur. I am monitoring this closely.

We took delivery of new sofas on 28/10/25 and on 22/01/26 we completed a form to customer services
along with photographs as the leather cushions are creasing badly after each use.
We also completed the section on customer care confirming we had followed the guidance.
Within a few hours we received a no reply nameless email saying the investigation was complete and discounting our claim using section 11.2 of the terms and conditions under negligence.
Furthermore stating following a full investigation this serves as a final response to our claim.
What a disgrace carrying out a subjective desk top investigation and making assumptions about our care without even the courtesy of a phone call to discuss the matter.
We will be returning to the store to discuss this matter with the manager.

From ordering the Sofa, the staff were excellent and very patient with us when deciding on the colour and fabric. The delivery service was excellent too, the communication of knowing when it was coming, we had texts, emails & a phone call, they arrived when they said they would. The delivery men Szymon & Ben were very friendly. They were very careful with our new furniture and not damaging our walls! I would highly recommend ScS.

After several months and several phone calls and visits to store, we finally had our faulty suite replaced with a new one. However, the new one we chose is cheaper than the original one. Scs promised us a refund as soon as the new suite was delivered and the old suite removed. Well that was Delivered on 17th December and they have yet again ignored emails etc.
We had a link to fill in by text after yet again chasing this up to request the refund, the automated reply said that the refund would be in our bank account on 29th December, well that didn't happen!
YOU OWE US A REFUND, WE PAID YOU WHEN WE BOUGHT THE ORIGINAL SUITE OVER £4000.

Wonderful sofa. Really good price compared to similar items in other shops. Customer service was helpful and not pushy at all. We even got an early delivery slot before Christmas. We're really pleased. Great delivery service too.

Salesman was very friendly and helpful. Didny pressure us but gave us a lot f informatiom.
Delivery nen were efficient and friendly. Answered all our questions.

The delivery guys were so friendly, pleasant and respectful of our home. Great service.

Kept informed by text regarding delivery times right up until arrival. Guys who came Steve & Michael were efficient, helpful showing us how to work them etc. Very careful bringing the furniture in. They respected our property. The tracking data was also very useful. All in all a very good experience and we are very happy with both Sofas.

Having wandered round several sofa shops we were then blown away by service in SCS, who offered a far superior sofa bed than anywhere else. This is a sofa and a bed as opposed to a to a sofa with a thin mattress. It is a full 17cm deep mattress and has storage for pillows when not in use!
It was delivered when promised, communicated regularly regarding the delivery. Assembled and all packaging removed.
Our son slept on it last night and didn’t want to get out of it this morning.
The only improvement needed: it is an Italian design and therefore UK bedding doesn’t fit - needed an emergency trip to IKEA for fitted sheet! Maybe advise this at point of purchase.
Hanna from Chester store was a delight and excellent sale assistant.

The whole experience from entering the store to ordering staff at the store were so polite and easy to talk to, I have been amazed in how easy SCS has made it for me regarding my delivery I was kept updated by texts, so good .

Knew our dimensions of the new sofa we wanted to hopefully find and had done our homework online at all the usual retail outlets but everything was far too big/deep for our room or just not suitable, so that saved lots of time trudging round the shops.

Spied one on the SCS website (the Tiverton) and so went to check it out at Greyhound park Chester. Jack greeted us and served us throughout our lengthy stay of about 2hrs as we liked what we were seeing and SCS had vastly improved since the last time we had visited years ago. We took our time, put lots of questions to Jack and he was brilliant and definitely deserves a mention here. He wasn’t pushy and was very knowledgeable despite being fairly new to the store itself. We could see all the samples of the fabrics and leathers and were told they can do anything we opted for….wasn’t like the old fashioned books where you could have it in one style but not in another etc…. and therefore limited. So we picked the leather of choice and colour, even made sure by looking at the sample in daylight and went ahead and ordered. Given a delivery estimate there and then and true to their word it has happened …. 3 days earlier in fact. We were given enough notice, via phone calls and texts and delivery itself went very smooth. Peter and John were brilliant taking their time not to damage anything and we can’t fault them.

Overall we can’t recommend the new SCS highly enough, it has moved with the times and all the staff at Greyhound park were very helpful as we rang a couple of times and requests were always actioned.
Excellent, thank you……very happy customers.

If ever we need after sales help then I’d hope that too would be just as good, keep it up guys!

I would never use SCS again. I had an appalling experience with them after I ordered a corner couch back in July (its only just been delivered!). When I purchased the couch at the Chester store, I was told there would be a 6 week wait for delivery. In September I recieved a text confirming the delivery date would be 10th October, which was 13 weeks after I ordered the couch. I arranged for the British Heart Foundation to pick up my previous couches a few days before my new one was due to be delivered, and used a deck chair in my lounge in the interim.

However, I then recieved a text from SCS stating the delivery was cancelled and they couldn't give me a new date. I called their customer support line and the store but no-one could give me an explanation or new date. In the subsequent days I got a text stating delivery would be on 16th October which was a relief because I'm an old age pensioner and live on my own so felt quite helpless. My back was also in pain from sitting on a deck chair. A few days later I got a text saying that delivery was cancelled again. Then a day or two after that I got a text reconfirming it. Then a text cancelling it again. Then a day later I got another text reconfirming it!! And then it was cancelled on the day. It was all very confusing and stressful. I didn't hear from them for weeks after that and got no guidance from customer service when I called. I ended up buying some chairs from a charity shop to use as a stop gap.

Eventually the couch was delivered on 11th November. Throughout this experience I recieved no help from customer service despite multiple calls, no useful explanation from the store when I called, and no offer of compensation or additional support despite asking for help as I had no living room furniture due to their delivery delays. They are completely unreliable and they don't put customers first.

Great Delivery and assembly service, however, feel abit done over by the sales rep from SCS, bought a modular sofa, explained that sometimes we may want to remove the media center module. rep said this was doable,(it is NOT) also feeling ripped off, as was sold sliders for ease of moving and to not cause damage, I was expecting something far more substantial considering the cost, only to discover they're cheap plastic clips, ones that could be bought from amazon for less than a tenth of the cost. Left a sour taste, will not recommend to use SCS again for this alone.