Lovely sofa which we had help choosing by Hannah in the foster square branch who was lovely. We then had delivery by Mervyn and Steven who was also really helpful and a really good service. I can’t fault anything at all, very happy.

Delivery guys were exceptional especially working in 30 degrees heat

Excellent job the 2 delivery men about and beyond. Very large corner sofa and very heavy went up 16 steps to deliver my sofa well done to them

All the reviews on here seem to be from the first visits to the stores where this company bend over backwards for you so they get your money. Once they have your money it’s like a totally different company. We had are sofa delayed serval times well over the 3 month we were told in the shop, this included taking days off work for the delivery then getting a text the night before saying it’s been delayed again. Then getting a text the day before it’s coming knowing you need time to get the old sofa and just say they had a system glitch. When asked where to complain to they tell you the store you bought it from only for the store not to be bothered now they’ve had your money, complete joke of a campany AVOID AVOID AVOID

All the processes were excellent from text telling me what time items were being delivered.
Delivery and assembly team were pleasant and professional, they explained all the process and how it works.
Thank you

The guys were very early but extremely helpful and pleasant mannered

Salaam, Jazakallah Khair Masha’Allah perfect just how I had imagined :)
Very happy with the sofas
Very happy with the service
Very happy with the delivery
Very happy with the assembling process
Amazing ScS Sofas Bradford Well Done Very Happy customer indeed :)
Many thanks

Firstly thank you to Dom & Mikey they was very friendly & polite they respected our home & the sofa we bought....good team & put the sofa where my husband wanted them too..they came on time & kept us informed of they time they was coming ....these two lads was great & their mannerisms was lovely KEEP up the good work lads..
Mr & Mrs D Jordan BD18
Ps don't know why it's saying Frank Lister ?

Thomas and David delivered my furniture today. Very efficient, knowledgeable of the furniture and well mannered . After asking where we would like each item it was quickly put together . They took all packaging away and left everything clean and tidy. Both are a credit to your company. Hope they finished their delivery’s early as the heat was unbearable. Well done lads was a pleasure to meet you.

I had to contact ScS to request a repair for one of the chairs I was unlucky enough to buy from them. Said chair had the internal frame collapse just after the 1st year of life, which is absolutely terrible in terms of quality. Once I was going through the documents related to the sale, I found out that the frame has a life time guarantee so I tried to contact them. Over 1hr on the phone the first time and no one picked it up. I tried again and, after a short wait, I finally managed to speak to someone who offered to send a 3rd party company to assess the chair for a non-refundable fee of £75, never mentioned anywhere (not at the point of sale, not in the contract). When, during the 25 minutes long phone call, mentioned to the agent that this wasn't acceptable and that I wanted to complain about it, she had the courage to tell me that I needed to pay the fee even to start a complaint! I managed to get an email address for their complaints deparment off her and wrote them an email on the 29th of May regarding this. As of today, even if I've been promised a reply within 10 working days, this company is nowhere to be found and I have a broken piece of furniture laying in my living room thanks to the absolutely terrible customer service they offer. I will seek legal advice about this situation if I don't receive any contact on the back of my email and will update this review once I do.

-- 20/06/25
As you can tell, they didn't even read my review fully. Nobody has made any contact with me via email, nor addressed the fact that their agent told me I had to pay to file a complaint. The worst customer service to date.

David and Liam were brilliant.

Our carpet was 2 days old and they covered their shoes and were very careful bringing the sofas in...

They assembled and positioned them exactly as we asked and took all od the packaging and rubbish away

Knowledgable and accommodating staff at the Bradford store, the young man that first served was brilliant. Answered all questions but wasn’t overly pushy. Gave us time to come back and view another day and then make decisions.
Delivery men were brilliant, very respectful to us and the property and we were given a courtesy call before delivering and a time on the morning for expected delivery. All in all a good experience. Be aware if your ordering something made in Italy that the making and delivery time can be months.

Shocking how hard it is to try and get hold of scs,
Hours waiting in line on the phone never getting the call back they promised.
Trying to get the settee delivered and no one to talk too or phone us back.
Online form waste of time
Someone give us a clue what to do??? I feel like im going round and round and getting nowhere

Worst experience ever from ordering in the store to delivery. When ordering we were told the sofa will be made and distributed in the UK and would take a month. 2 months later after postponing they finally arranged the delivery.
On delivery the staff were unprofessional and incompetent. They forced the sofa through the front door breaking the metal excluder and scuffing the sofa. This was after they had been informed the back may be a better option. 1 hour waiting for agent on the phone and 4 various locations phoned eventually getting a call back. Asked to fill in form that would not submit.

Excellent communication from our driver on route . Very professional. Suite lovely just chair legs not as ordered please can someone contact me about this ?

Great delivery by a couple of helpful and cheerful lads. Called in advance to update estimated delivery time and arrived bang on time. A speedy delivery with all packaging taken away. No issues at all .. fantastic 👍

We were just browsing for inspiration. We were made to feel really welcome by Jason. We saw some things that we liked. Jason helped us with not only making the right decision, but saving us money too. He also educated us on the new ownership. It's a truly different experience from my previous visits. I'm very impressed with how the company has evolved with the new Italian management. I always saw SCS as a bit.... middling. But it's evolved. Very impressed with the whole idea of how it works. 5 stars!

Zero customer service, they will promise you whatever it takes to get the sale but when things go wrong there is nobody to contact, no complaints process that gives any sort of response, they just wash their hands of it and make it as difficult as possible to resolve issues. Do your research first, there are Facebook groups dedicated to SCS poor service. They are 100% responsible for failing to deliver my sofa, have retained my deposit and trying to charge me a 25% cancellation charge, this is going all the way to the ombudsman.

John and Tom deliverd our sofas. They were extremly helpful and went above and beyond. Taking them around the back and delivering each one. Couldnt fault them and would highly recommend thier services.

I went in to browse sofas as just moved into a new house. Got greeted by friendly staff members and didn’t feel pressured into buying anything. Discussed a few sofa styles with salesman Zafar and came away with a new sofa as the deal was too good to pass up. Zafar made the whole process smooth and easy. Would highly recommend to family and friends in the market for a new sofa.