Simon & Andrew very polite and explained everything as they went along putting the sofa together

Ordered a new 3 seater 2 seater and a chair at pips hill Basildon in September . Salesman Callum was excellent. Delivery was not to be until end of January. When I asked what it is reduced in the new years sales he said it would be honoured.
Well it has between reduced by nearly £300!! We went to the shop Sunday to sort it out. Met the manager who fobbed us off and said we had to ring head office and dial option 1 on Monday. Did that and waited over an hour. Gave up and went back to the shop. Fobbed off again and was told we had to ring option 2! Tried this in the shop and did not work.
Luckily we met Shannon. A lovely lady who sorted it all out and saved me approximately £250. She probably lost commission in sales in the time it took to help us and for that I am very grateful.
The manager and the other salesman we spoke to today were totally unhelpful and could not be bothered.
I hope the furniture is ok as I fear if I need after sale service if Its like the shop!!

delivery guys were great nice and friendly and efficient ,only thing was the tracking system wasn’t working so couldn’t see when they were arriving and running late

Your service is disgraceful!!! Ordered furniture 4/10 with the promise of delivery by Christmas . Was given end November / beginning December. Then delayed and promised 18/12. Sat in all day no delivery or message. Called to be advised date changed 23/12 !!!. Rang back and as we hadn’t been notified they authorised next day for today. Message this morning around 6am to say will be delivered between 1 and 7. The again to confirm between 16.20 and 16.45 . Guess what didn’t arrive !!!! No messages and when we called SCS they said it’s moved system updated to Monday 22/12 16.20 and 16.45 . Why have we not been notified ??? No furniture and family over tomorrow !!! You know how to ruin Christmas, distribution centre closed for the weekend and head office closed ! No care for your customers.

They came earlier than expected and rung before to warn me which was appreciated. The guy on the phone even apologized for coming early! They rung again once they arrived (i was in a top floor flat) so came down to greet them and they were very nice and funny (they joked, etc). Once they got it up the stairs and in my living room they set it up quickly and went on their way. Again, very polite, very quick & efficient with no problems with anything.

Sales staff very knowledgeable and patient.
Very good communications.
On time.
Polite and friendly delivery drivers.

The delivery guys turned up early. unloaded our furniture, unpacked the chairs, placed them where we wanted and took all the wrapping away. Excellent service from both of them. Very friendly as well. It was a pleasure.

Had two guys come to deliver our sofa. The younger guy was willing to attempt a tricky delivery. The older guy was not interested at all! We got the 1st half in with a squeeze, 2nd half ended up left in the hallway due to the lack of trying.
By the time the two guys left the house and got to the van, i myself got the 2nd half in and had the sofa built.
Absolutely shocking delivery. This was on the back of a large mess up with delivery day and my losing out of annual leave after a delay!

Such a shame as the purchasing of this sofa from the Westwood store was 10/10. The communication during the delay was top notch from them, they went above and beyond to help the situation considering it was out of their control.
BDC-381-011

We ordered a two seater settee in August and was told it would be here at the end of November, sadly it was delayed but arrived today finally. We could not be happier, it's exactly how we remembered it to be if not better and a gorgeous colour. The two guys who delivered and assembled it were helpful, courteous and extremely professional and took away all the packaging. For us personally we are very very happy.

When we ordered our sofas in August the service we received at the shop was friendly and professional, we were given delivery date 21/11/25 then it was 26/11/25 then changed again to 5/12/25 only for that to be cancelled without a new date, then given 11/12/25
We had given our old sofas to the British heart foundation, so left to sit on garden furniture all this time
The 2 men who delivered our furniture were quick, polite and very respectful of our property taking their shoes off
The process was so stressful but now it is here I love it

The delivery

They didn't make the original delivery slot, but I was sent a message saying they will be late, given a new time slot. They called me to tell me they were 25 minutes away, brought sofas in, very respectful of our home, unpacked them, asked where we would like them, removed all packaging and taken away with them, 3 polite men, very chatty, checked we were happy with it all before they left,

Excellent service from start to end. George at Basildon was very experienced and helpful. The delivery was fast and carried out carefully and efficiently.

First of all we were told delivery would be Boxing Day and we got a message to say it would be delivered on 19th November (5 weeks early). We were given a time slot on the day and we could track the delivery. The two guys (Perry and Taylor) were very good. They unpacked our sofa bed, put it together and took all the packaging away. It only took them twelve minutes from start to finish.

Excellent delivery experience. Contact made in week leading up to delivery with delivery slot narrowed approaching the day. Very accurate and efficient. Delivery team were excellent. Polite, considerate and caring.

They phoned me on the day to let me know what time they will be arriving which was good.

New recliner sofa, we had excellent service from first visiting the store till final delivery. All staff were really polite and efficient, answering all questions with authority and understanding of their goods. We would definitely recommend and will be our first port of call if we need anything else.

Alex and Jakob were amazing two lovely guys so friendly and showed us how it all works the recliner sofa set it all up for us
Thank you so much for all your help

On time friendly polite
In branch Adam was very helpful

Very happy with my delivery. They called in advance, and the men were really quick to take it apart, get it into the room and put it back together. Very friendly and professional.