Say Hueque Argentina Journeys Anmeldelser 

322
•
TrustScore 4.5 ud af 5

4,7

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Bedømt til 5 ud af 5 stjerner

I gave Say Hueque a very complex itinerary in Argentina, with a friend also, lasting 12 days, with several flights and hotels as well as excursions. It took a while to get it sorted, and the payment s... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The overall experience was amazing. Carolina was very helpful and patient with us as we planned our trip to South America. She met with us multiple time to make sure we got everything we wanted out... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent itinerary and service. Loved the way the tour was planned as being not purely a guided tour not giving us that typical touristry feeling at any point. The guides were very warm and welcoming... Se mere

Bedømt til 5 ud af 5 stjerner

They really listened to the wish to embrace history nature and trekking All their experience emerged for example warm up altitude hikes and starting and ending a hike at the hotel so you can lea... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

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Skrevet af virksomheden

In 1999, based on the passion for exploring our region, Say Hueque Journeys was born! We are a travel company based in Argentina that creates experience-driven trips in Argentina & Chile focused on connecting travelers with nature and local culture. We are explorers – We are passionate – We are nature enthusiasts. We know how to visit the Perito Moreno Glacier to avoid crowds, when to trek in Torres del Paine for an intimate experience with the Patagonian mountains and what time of day to visit Iguazú Falls to enjoy the best day-light and a personal encounter with this wonder of nature. At Say Hueque, we put regenerative travel at the heart of what we do. This is why we plant native trees in Patagonia, we compensate carbon emissions, we operate plastic-free trips, and we are committed to improving local communities' livelihood. We are firmly convinced that making a positive impact in the places we visit is how we are leading to a more sustainable, responsible, and meaningful way of exploring Argentina & Chile


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

322 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Everything was great

Everything was great, daily tours, hotels, flights. Perfectly organized. Walking with pingvins, was a exceptional.

18. februar 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hello Jelena!

We’re thrilled to hear that you had a fantastic trip with SayHueque. No doubt contact us for your next adventure.

Best regards!

Bedømt til 5 ud af 5 stjerner

Amazing team!

The Say Hueque team communicated with us every step of the way making sure our trip flowed smoothly. We had a wonderful time exploring Patagonia thanks to their help!

15. marts 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hello Sophia!

We are glad you had a fantastic time traveling through Patagonia and found our planning very useful.

Hope to see you again traveling with us!
Kind regards!

Bedømt til 5 ud af 5 stjerner

Iguana Falls

Say Hueque planned a fantastic trip from Buenos Aires to Iguazú Falls. I would highly recommend the two day tour that allows you to see the falls from Brazil as well as Argentina. Claudia and Julieta were a great team. They were always friendly and extremely responsive. They customize the tour and gave us exactly the experience we wanted. Five stars to these two great women.

16. marts 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hello Arthur!

It´s great to hear you enjoyed your trip from Buenos Aires to Iguazú Falls. Claudia and Julieta are indeed a fantastic team, and we're glad to know they provided the help you needed to make your experience just right.

Thanks for choosing Say Hueque!
Best regards!

Bedømt til 5 ud af 5 stjerner

My Amazing Trip planned by Say Hueque

I had 'Say Hueque' recommended to me by a friend in Canada, and started planning for a tour in Argentina and Chile in July 2023 for November-December 2023. Say Hueque planned an excellent itinerary, hotels, flights, transfers, tours, hikes, the lot! Everything went very smoothly and on time. I had a wonderful 6.5 week trip due to the superb planning and bookings by Sofia and Julieta. I can heartily recommend this company for excellent, reliable service. Liz from British Columbia, Canada.

19. november 2023
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Besvarelse fra Say Hueque Argentina Journeys

Hi Liz!

Thank you for your amazing review!

We're so glad to hear that your trip to Argentina and Chile was a success and that our team planning fulfilled your expectations. Covering all the bases, from hotels to flights, transfers, tours, and hikes.

Your recommendation means a lot to us, and we're honored that you chose Say Hueque for such a significant journey.

Best regards!

Bedømt til 5 ud af 5 stjerner

Wonderful trip

Great planning. Wonderful trip with everything going perfectly.

9. januar 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hi Gregory!

We are delighted you had a fantastic time during your trip!

Hope to see you again traveling with us
Kind regards!

Bedømt til 5 ud af 5 stjerner

Excellent Experiencie with Say Hueque

I was recently traveling with Say Hueuqe in northern Argentina. An unforgettable experience!!

They were very helpful in coordinating all the flights, accommodations and activities to do in Salta, Jujuy and the surrounding areas.

I highly recommend Say Hueque yo anyone who is thinking to travel in Argentina

5. februar 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hi Tomas!

We're thrilled to hear that you had an unforgettable experience in northern Argentina. Coordinating flights, accommodations, and activities is what we do best, and we're glad that everything went smoothly during your trip to Salta and Jujuy.

It's great to know that you found our team helpful and that you'd recommend us to others planning to travel to Argentina. Your feedback means a lot to us.

Thanks for choosing Say Hueque!

Bedømt til 5 ud af 5 stjerner

Great guides

Great guides, great experience

19. februar 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hi Veronica!

We are glad you enjoyed your trip.

Thanks for leaving a review!
Best regards

Bedømt til 5 ud af 5 stjerner

Unforgettable Journey through Patagonia with Say Hueque

I recently embarked on an incredible journey through the heart of Patagonia with Say Hueque, and it truly was the adventure of a lifetime. From the moment I booked my trip, their team demonstrated professionalism, expertise, and a genuine passion for providing exceptional travel experiences.

My itinerary included visits to El Calafate, El Chaltén, Torres del Paine, and Ushuaia, each destination offering its own unique charm and natural wonders. Say Hueque meticulously planned every detail, ensuring a stress-free experience from start to finish.

All the guided tours provided insightful information. Additionally, the accommodations arranged by Say Hueque were comfortable and conveniently located.

I highly recommend Say Hueque to anyone seeking an unforgettable travel experience in South America.

19. februar 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hello Micaela!

It’s fantastic to hear that your journey through Patagonia was the adventure of a lifetime. Our team takes pride in crafting well-organized itineraries, and we’re thrilled that the visits to El Calafate, El Chaltén, Torres del Paine, and Ushuaia were memorable for you.

We appreciate your kind words about our professionalism and passion for creating unique travel experiences. Your recommendation means a lot to us.

Kind regards!

Bedømt til 5 ud af 5 stjerner

I have already recommended SayHueque to…

I have already recommended SayHueque to friends! They organized an amazing itinerary for my solo trip to Patagonia. The activities were varied, and all logistics were meticulously planned. They were also very responsive to my requests for changes, particularly as I coordinated my incoming and outgoing flights, offering suggestions to enhance my journey. Having them available throughout the entire trip was immensely reassuring. Thanks to SayHueque's planning, my trip was unforgettable, and I even harbor hopes of returning to the area.

6. januar 2024
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Besvarelse fra Say Hueque Argentina Journeys

Hi Francisco!

We’re thrilled to hear that you had an unforgettable solo trip to Patagonia with SayHueque. It’s great that our team could help with your itinerary and make the planning process seamless for you. It's wonderful to know that we met your expectations. We would love to welcome you back to Patagonia anytime!

Thanks for recommending us!
Kind regards

Bedømt til 1 ud af 5 stjerner

Buyer beware

Buyer beware. I was worried about using an agency but our trip was very complicated many places in Chile and Peru. My biggest concern is since I'm not booking directly if any issues come up. The domestic flights within Chile/Peru I found out later were not booked by Say Hueque they used an agent Ricale to book flights. I noticed they really messed up our flight from Puerto Montt to Cusco. They had us fly to Lima late at night get up at 4am to fly to Cusco next day when there were flights directly to Cusco that night. Say Hueque claimed that flight did not exist earlier but that was not true. They quoted a huge amount to correct it.
It was so large I just booked directly the correct flights and Latam said I could get the refund from them for the canceled flights but the agency has to request since they booked those flights.
This where it got bad. The agency will not call Latam. I have talked to Latam three different times and three different customer service agents and the gave me ticket number, special agent phone number and even the amount of refund $1,160 and all said very easy for agency to call to get this refund.
I always expected to pay extra if using an agency but was dismayed to see they paid $1,160 for three of us in total but charged us $5,070!!
This is why not to use Say Hueque they do not stand by the agencies they use that you do not even know about. The response by Say Hueque is totally incorrect. I have talked to three different customer service agents at Latam and they all say the refund is there for the taking but since the agent booked it they need to request it but the agent the used and especially Say Hueque is too lazy to even call. There is no profit in it for them so they don't give a ----.

21. december 2023
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Besvarelse fra Say Hueque Argentina Journeys

Hi Anderson,

We appreciate your feedback and would like to address your concerns regarding the refund for your flight ticket. After thoroughly reviewing your case, it appears that during our communication with you, you had initiated the refund process directly with LATAM.

Our team made every effort to ensure your trip went smoothly, including coordinating all the necessary services according to the updated flight schedule. However, as per our records, the refund claim was initiated through LATAM, and as per the airline's conditions, it has to be continued through the same channel.

Please be assured that we are committed to providing excellent service, and our team worked diligently to assist you with any aspects under our control. We understand the importance of a smooth travel experience, and we regret any inconvenience you may have faced during this process.

Kind regards

Bedømt til 5 ud af 5 stjerner

Viagem se sonho

Realizámos uma viagem, há dias, com a Say Hueque para Argentina (13 dias) - Buenos Aires, Usuhaia, El Calafate (Patagónia), Puerto Iguazu e Iguaçu (lado brasileiro).
A viagem correu maravilhosamente bem. Fomos logo brindados com uma garrafa de vinho Malbec de boas vindas pela Say Hueque - um gesto que nos tocou.
Tudo super bem organizado e com um contacto 27h/7dias. Todas as pequenas questões - e foram muito poucas - que nos obrigaram a contactar a Say Hueque foram imediatamente resolvidas via WhatsApp.
Procurámos muitas agência desta natureza, acabámos por escolher a Say Hueque e tal escolha revelou-se absolutamente acertada.
Posso assegurar que esta foi a primeira de muitas viagens com a Say Hueque. Somos muito exigentes e tenho noção que quer a Sofia quer o Felipe tiveram muita paciência connosco, pois pedimos muitas alterações e, algumas delas não foram atendidas - e bem -, por eles entenderem que não se adequavam ao seu padrão de exigência. Realizada a viagem, posso dizer que tiveram toda a razão!
Obrigada Say Hueque por nos ter proporcionado uma viagem de sonho!
Até breve!
Marlene Rodrigues

27. december 2023
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Besvarelse fra Say Hueque Argentina Journeys

Olá Marlene!

Estamos muito satisfeitos que você tenha gostado de sua viagem pela América do Sul. Cidades como Buenos Aires, Calafate e Puerto Iguazu são destinos cheios de experiências que valem a pena fazer. Para nós, a comunicação é fundamental e é ótimo que você tenha achado a nossa ótima. Nossos especialistas em viagens sempre buscam criar aventuras e lembranças incríveis, suas amáveis ​​​​palavras serão repassadas a Sofia e Felipe.

Esperamos vê-lo novamente viajando conosco
Atenciosamente

Bedømt til 5 ud af 5 stjerner

Say Hueque spoiled us!

Say Hueque helped me plan the trip of a lifetime for 4 of us traveling together over 2 months (Feb/Mar '23) - it was a custom itinerary all over Argentina, Chile, and Ecuador (inc. Galapagos - which they arranged with the assistance of another tour company in Ecuador). I had been looking at pre-fab group tours – I would find things 'close' to what I wanted, but often including things that I wasn't so keen on and missing things I really wanted to see or do. I happened upon Say Hueque - they are a local company and they built a custom trip to my exact specifications. The cost was very close to what I was seeing for the pre-fab tours (only slightly more). And, they looked after all the nice little extra things... for example, every time we came out of an airport, there was a driver holding a sign with our name on it. Some of the excursions we did were 'organized' group activities but most of the time, we had a private guide - and changes on the fly were very much accommodated (such as, if we were really enjoying something and wanted to stay longer, it was easily arranged).

Even a ‘big’ change was well-managed – for example, Chile was a last-minute replacement for Peru when the civil unrest there flared back up over Dec/Jan. We communicated with Say Hueque about our concerns (taking care to do it before the 30-day pre-travel window when cancellations fees can be charged) and they quickly came up with an alternative Chile itinerary, accommodated our tweaks, then charged only the difference between the Peru cost and the Chile cost (Chile IS more expensive, after all!).

While there were a couple of minor hiccups (to be expected on such a long journey), they were easily rectified with a call or message to the emergency numbers provided. Editing (adding and subtracting activities thru the planning process) and a couple of last-minute activity cancelations (e.g., a highway closure prevented us from getting to a day trip destination and cloud cover prevented a nighttime star-gazing experience on the Atacama) were managed with no-hassle refunds where appropriate.

I really can't say anything bad about this company - in particular, Patricio was great to work with. I can't recommend Say Hueque enough - we had a fabulous trip!

9. februar 2023
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Besvarelse fra Say Hueque Argentina Journeys

Thank you so much for sharing your incredible experience with us! We are thrilled that we could help you plan the trip of a lifetime for you and your group. Crafting a custom itinerary to your exact specifications is what we strive for, ensuring that you get to see and do everything you desire.

We are delighted to hear that our services, from airport transfers to private guides, exceeded your expectations. We understand the value of flexibility during travel, and we're glad we could accommodate your on-the-fly changes, allowing you to enjoy the moments you loved the most.

We appreciate your understanding and cooperation during the unexpected change in plans, and we're glad that our team was able to swiftly come up with an alternative itinerary for Chile. Our goal is to ensure your trip runs smoothly, even in unforeseen circumstances.

While we acknowledge there may have been a few minor hiccups along the way, we're glad that our emergency support helped rectify any issues promptly. We pride ourselves on providing excellent customer service, and it's gratifying to hear that Patricio and our team contributed to your fabulous trip.

Your kind recommendation means the world to us!

Thank you for choosing Say Hueque, and we hope to have the opportunity to create more unforgettable experiences for you in the future.

Bedømt til 1 ud af 5 stjerner

I tried- they are horrible

I’ve tried to give them a chance. The agent, Cynthia, did talk to me, but after 10+ emails and multiple messages, the ‘supervisor’ Noelia Juarez, is neglecting me, refusing to return my call. It’s shocking to me the lack of customer service. The agents are helpful, but if you have any questions or need anything- good luck- anyone above the agents are neglectful.

11. oktober 2022
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Besvarelse fra Say Hueque Argentina Journeys

Hi Elizabeth!

As we answered you in your previous review, our team tried their best for rearranging and reorganizing your trip, even with limitations due to the restrictions of the COVID-19 pandemic.

We want to apologize again for any miscommunication that happened during this process, which we know has been too frustrating.

Thanks for leaving us your feedback, it always gives us a new point of view, so we can learn from this and improve the service we give to all of the travelers who will choose Say Hueque in the future.

Best regards
Lucila

Bedømt til 1 ud af 5 stjerner

Disappointing

Engaged Say Hueque as they were supposedly an expert with planning travel itineraries in Argentina. Unfortunately, my recent experience was below sub-par.

1) the sales agent who attended to me went on leave without giving me a heads-up, leaving me with a slight panic attack as no details on my travel itinerary was shared despite travel date running close

2) Say Hueque merely acts as a front shop and do not actually operate any tours. Instead requests are outsourced to different local tour operators depending on region. In my case, issues started going wrong with an airport pickup in Iguazu (driver was late). In Salta, the local tour operator forgot about my itinerary and i was left scrambling to reach out for help (despite not speaking a word of Spanish) on alternatives available. Eventually when a replacement guide/driver was assigned, i still wasn't able to cover all the places planned on the original itinerary in the end as the vehicle assigned had no permission to enter one of the locations on my itinerary. Such issues could have been pre-empted had there been proper due care and follow-up provided by Say Hueque.

3) do ASK upfront on the type of service (i.e. shared, private, semi-private) you are being quoted for. In my case, i did not know there was an option of changing service type and nearly ended up paying a premium for private airport transfers...a hefty markup. Even if you pay a premium for private services there is no guarantee things will go as planned. A painful lesson that i experienced first hand unfortunately.
Would recommend arranging airport pick-ups on your own.

4) just when i thought the worse was over, i experienced yet another unpleasant surprise towards the tail end of my itinerary when i was over-charged for paying an entrance fee into the Ushuaia national park when local authorities had fees scrapped a month ago. A supposedly lunch-included tour turned out to be a no-lunch option.

The level of integrity and professionalism of Say Hueque remains questionable as the issues i encountered could have been avoided if their sales agent bothered following up with proper communication on all outsourced tour requests. Approach Say Hueque at your own risk, for the amount of money they charge there are better alternatives out there.

28. maj 2022
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Bedømt til 5 ud af 5 stjerner

Highly recommended trip to Puerto Iguazu from Buenos Aires

Say Hueque offered us a reasonably priced, though not inexpensive, 3-day trip to Puerto Iguazu from Buenos Aires to see the waterfalls on the Brazilian and Argentinian sides. We got what we paid for. It was a memorable, one-in-a-lifetime trip that my wife and I can only recommend. It was the highlight of our trip in Argentina. Everything was well coordinated. Our private tour guide, Alejandro, was fantastic. He drove us from and to the airport (we flew with Aerolineas Argentinas), picked us at the Jasy hotel, which was nice and ecological, and accompanied us on both tours he personally organized. Alejandro's instruction (in English) was insightful and fun! He also knew all the great spots to take pictures.

1. juni 2017
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Bedømt til 5 ud af 5 stjerner

Fantastic

We had a great vacation in Argentina. Say Hueque organized part of our trip for us. We learned about Say Hueque from reading the Lonely Planet guide book. Everything worked out well. Good communication with Patricio and Patty.
Thank you!

27. maj 2017
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Bedømt til 5 ud af 5 stjerner

Great experience in Iguazu

We were going to be in Buenos Aires already for a conference. I contacted Sayhueque to plan an Iguazu Falls extension to our trip. The trip was planned perfectly and they were very helpful. We had a private tour with Alejandro and he was wonderful. He picked us up at the airport and helped get us settled at our hotel. He was extremely knowledgeable about the park and we felt as though we had a better experience than many of the other large tour groups we saw in the park. If we head to Argentina or Chile again, Sayhueque would be my first choice!

25. maj 2017
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Bedømt til 5 ud af 5 stjerner

Diana from the office in palermo soho

Diana from the office in palermo soho, Buenos Aires, organized the most spectacular trip for me and my husband! I thank you Diana! Everything was planned to perfection! We were picked up, traveled around, stayed in beautiful small hotels saw amazing places, met wonderful people and were safely returned home!! I recommend Sayhueque to everyone!! Thank you!!

19. maj 2017
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Bedømt til 5 ud af 5 stjerner

Very (extremely) friendly staff!!

Very (extremely) friendly staff!!!

Before actually being in Argentina, several tour options were presented to us tailored to our needs and from there on we decided what to do and where to go. All this was possible thanks to the marvelous help of Patricio. He always replied to our concers or questions by email right away.

Once in Argentina, every went well, no delays, timely comunication, on-time pick ups, constant follow ups, superb guides (for example Diego in Iguazu), professional drivers and a lovely and caring host/contact (Patricia) ..., you really matter to them and they will show it to you!!!

I would recommend Say Hueque with no doubts!!!

19. maj 2017
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