I had a fantastic experience with this company. I bought the cheapest of the cheap cars (for a Mercedes), but was still given the treatment of royalty. Kindness, human understanding and a real desire... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thanks to Tommy who sorted a deal on our new GLB we traded our vehicle in and was so easy and simple. He managed to get our new vehicle to us within a week! Amazing customer service and super helpful.... Se mere
Virksomheden har svaret
Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me a... Se mere
Virksomheden har svaret
Outstanding, from first visit on a Sunday (how many other dealers are open on Sundays?) through ordering to collection. A very pleasant experience all round. Thank you, Sam.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Kontaktoplysninger
4,8
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very smooth
Very smooth. Chris Durnsford was outstanding for the entire sales process and is a credit to his profession
30. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that your experience was so smooth from start to finish.
Chris Durnsford will be thrilled to know that his dedication and professionalism made such a positive impression. Providing outstanding service throughout the sales process is something we take great pride in, and it's fantastic to hear that Chris delivered exactly that.
Thank you for choosing Sandown Basingstoke. We hope you enjoy your new car and look forward to welcoming you again in the future.
Just picked up my300gle from sandown…
Just picked up my300gle from sandown Basingstoke
Emma was great . Very helpful no pressure excellent service thanks emma
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your fantastic feedback! We're delighted to hear that you're enjoying your new 300 GLE and that Emma made your experience at Sandown Basingstoke such a positive one.
It's great to know that her helpful, no pressure approach and excellent customer service helped make the handover smooth and enjoyable. We'll be sure to pass on your kind words to Emma, who will be thrilled to receive your recognition.
Thank you for choosing Sandown Basingstoke. We wish you many happy miles in your new car and look forward to welcoming you again in the future! 🚗
Very helpful and cheerful
Very helpful and cheerful, straight forward change over of old car to new car.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your lovely feedback. We're delighted to hear that you found the team helpful, cheerful, and easy to deal with throughout the process. Making the transition from your old car to your new one as straightforward and hassle free as possible is exactly what we strive for.
We appreciate your support and hope you enjoy every moment with your new car. Wishing you many happy miles ahead!
Highly recommend
My husband and I have just brought home our new Jaecoo 7, we couldn’t be happier. The experience we had dealing with James at Sandown Basingstoke was beyond expectations and made the experience of purchasing a new car both seamless and stress free. I highly recommend considering Jaecoo if you are looking for a new high tech car.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you so much for your wonderful review and congratulations on your new Jaecoo 7. We're thrilled to hear that you and your husband are so happy with your new car.
It's fantastic to know that James at Sandown Basingstoke exceeded your expectations and made the entire purchasing process seamless and stress free. We pride ourselves on delivering exceptional customer service, and your kind words will mean a great deal to him.
Thank you for your recommendation and for choosing Jaecoo. We wish you many happy miles and exciting adventures in your new car and we're always here if you need any support in the future.
Friendly and helpful service
Friendly service, no pressure selling.
Very knowledgeable about cars generally.
30. juli 2026
Besvarelse fra Sandown Group
Thank you for your kind feedback, We're delighted to hear that you appreciated our friendly, no pressure approach and found our team knowledgeable about cars. Helping customers make informed decisions in a relaxed environment is exactly what we aim for. We appreciate your support and look forward to helping you again in the future. 🚗
Katie was great all the way through
Katie was great all the way through, quick with responses. Made us feel welcomed and provided a great service.
First time buying a Mercedes - she has set the bar very high. Would buy from here again in a heartbeat.
Almost goes without saying very please with the approved used C43. Still feels brand new and given a level of confidence from the team there are no problems and even if there was I would be supported.
Thanks
19. juli 2026
Besvarelse fra Sandown Group
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Katie provided such a welcoming and professional experience from start to finish. Keeping our customers informed and responding quickly is so important, and it's wonderful to know that Katie made the process smooth and enjoyable for you.
It's especially rewarding to hear that this was your first Mercedes-Benz purchase and that Katie has set the bar so high. Knowing that you would happily buy from us again is one of the greatest compliments we could receive.
We're also thrilled that you're enjoying your Approved Used C43. It's great to hear that the vehicle still feels brand new and that our team's support and reassurance have given you complete confidence in your purchase.
Thank you for choosing Mercedes-Benz of Guildford. We wish you many happy miles in your C43 and look forward to welcoming you back in the future.
Great experience and Ian was superb in…
Great experience and Ian was superb in all the process
30. juli 2026
Besvarelse fra Sandown Group
Thank you for your great review.
We're delighted to hear that you had a great experience with us and that Ian was superb throughout the entire process. Providing a smooth, professional, and enjoyable journey for our customers is always our aim, so it's wonderful to know Ian delivered exactly that.
We really appreciate your feedback and will be sure to share your kind words with Ian. Thank you for choosing Mercedes-Benz of Poole and we hope you enjoy every moment in your new car.
amazing experience and really helpful…
amazing experience and really helpful at helping my find me dream car. thankyou so much jeff and ur team.
26. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful review.
We're thrilled to hear you had an amazing experience and that Jeff and the team were able to help you find your dream car. Making the car buying journey enjoyable, stress free, and memorable is always our goal, so it's fantastic to know we delivered that for you.
We'll be sure to pass your kind words on to Jeff and the wider team. Thank you for choosing Mercedes-Benz of Guildford, and we wish you many happy miles in your new car.
Customer service from Sharon Wise…well done
Customer service from Sharon Wise exceptional
29. juli 2026
Besvarelse fra Sandown Group
Thank you for taking the time to leave us a review.
We're delighted to hear that Sharon Wise provided you with exceptional customer service. Delivering a welcoming
We truly appreciate your feedback and will be sure to pass on your kind words to Sharon. Thank you for choosing Mercedes-Benz of Epsom and we look forward to welcoming you again in the future.
Excellent customer service
I received excellent customer service. The Sales Executive, Tommy Pidgeon, was excellent, with a friendly helpful manner and a comprehensive, detailed knowledge of the Mercedes car range. Nothing was too much trouble and I felt really looked after. Above all, even though there are many cars for sale at the dealership, I was always made to feel that my car purchase was special.
11. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful review.
We're delighted to hear that Tommy provided such excellent customer service and made your experience so memorable. His friendly and professional approach, combined with his extensive knowledge of the Mercedes-Benz range, is exactly what we strive to deliver to every customer.
It's particularly pleasing to know that you felt genuinely looked after throughout the process and that Tommy ensured your purchase felt special and personal. We understand that buying a new car is an important occasion, and we're thrilled that he helped make it such a positive experience and We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Besvarelse fra Sandown Group
Thank you for your review.
We're delighted to hear that everything went smoothly and that Luke was so helpful throughout your experience. We'll be sure to pass on your kind comments to him.
We really appreciate your feedback and look forward to welcoming you again in the future.
High Standards
Thanks to all the team at Sandown Farnborough, had my car serviced, and a Mot , the customer service is excellent as is the workmanship , many thanks to Meghan who was so helpful and professional, would highly recommend them, this is my second year of coming to the branch.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your wonderful review and for choosing Sandown Farnborough once again.
We’re delighted to hear that you continue to receive such high standards of service from our team and that both your service and MOT experience met your expectations. Providing excellent customer care and workmanship is something we take great pride in, so your recommendation means a lot to us.
Meghan will be especially pleased to receive your kind feedback. We're fortunate to have such dedicated and professional colleagues who go the extra mile to support our customers.
Thank you for your continued loyalty over the past two years. We look forward to welcoming you back again soon.
A joy from start to finish
My experience of visiting the dealership, viewing and test driving the car and then purchasing it was peerless, surpassed all expectations and on a level above anything we have experienced before. The sales executive Ziggy was honest and approachable from the off and no request was too much trouble for him. He never tried to sell me the car, and pointed out pros and cons, limits and pitfalls of buying used and didn't give us the customary patter or tell us what we wanted to hear. Nor did he try and sell us unwanted extras or add-ons. We expected high standards being a Mercedes main dealer but Ziggy went above and beyond expectations making us feel valued and special and making the entire process from start to finish a real pleasure. I never felt that because I was buying used rather than new that we were less important. Communication has been frequent and he has followed up with calls and messages. Although we travelled quite a distance we will be looking for any excuse to return in future for our next car.
Couldn't fault this dealer, a joy.
18. juli 2026
Besvarelse fra Sandown Group
Thank you for taking the time to share such a wonderful review. We are absolutely delighted to hear that your experience with us exceeded your expectations from start to finish.
It's especially rewarding to know that Ziggy's honest, straightforward approach and commitment to providing exceptional service made such a positive impression. We pride ourselves on ensuring every customer feels valued, regardless of whether they are purchasing a new or approved used vehicle, so your comments are particularly appreciated.
We'll be sure to pass your kind words on to Ziggy and the wider team. Thank you again for travelling the distance to visit us and for placing your trust in us. We look forward to welcoming you back in the future and helping you find your next car when the time comes.
Wishing you many happy miles in your new vehicle.
Awful first service
I can't express enough what a disappointment it was to take my Jaecoo J7 for a simple first service oil change at Basingstoke Jaecoo/ Omoda garage. I arrived at the garage at 615pm to pick it up and you have to go into the Mercedes service department to drop it off in the first instance. I went back into Mercedes to pick it up and it was like nearly everyone had gone home . It felt nobody was actually interested at 615pm! Its supposed to be open until 630pm. Yet felt closed and inconvenient to turn up when I did. Despite when booking in they had taken my mobile number down wrong so I didn't hear from them. Despite giving them a 2nd contact and email address. I received no video of any work being carried out either. Then there was the cost £324 for an oil change . What a joke. Turns out Cinch could of done the same oil change for under £130! When I questioned the cost with the gentleman working at Jaecoo as I said to him that I serviced an omoda I had not so long back in Feb 26 and it was about £90 cheaper to do the same service at Martins Omoda in Winchester he said thats standard Jaecoo first service cost. All they did was change the oil. I actually even pointed out it was even cheaper to do an oil change on the Evoque I also owned a little while back and that was also done by a main dealer in Basingstoke. I would never use these people again. Which is a shame as they sell beautiful cars both Jaecoo and Mercedes but the service is awful the attitude is awful the approach came across as simply not interested. If I owned that dealership I'd be very concerned about the lack of interest my staff have for their clients. I for one would not go back there. Very disappointed. Summing up it was a very expensive oil change on a relatively inexpensive Jaecoo. Never again would I visit them . I felt actually ripped off by this dealership!!
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
I can say that not every Mercedes…
I can say that not every Mercedes dealer as good as Sandown group. People inside the shop are simple nice very helpful. I didn’t receive any pressure to buy the car. The service is amazing I could see people really wants to help as much as they can. Fantastic experience . A particular thanks to the sells man Chris he was kind genuine and helpful. I will strongly suggest to anyone who loves Merceds car SANDOWN GROUP.
26. juli 2026
Besvarelse fra Sandown Group
Thank you so much for your fantastic review and recommendation!
We're thrilled to hear that your experience with Sandown Group stood out and that you felt welcomed, supported, and never under any pressure throughout your journey with us. Providing attentive, genuine, and customer-focused service is something we pride ourselves on, so it's wonderful to know this shone through during your visit.
A special thank you for your kind words about Chris. We're delighted to hear that he was kind, genuine, and helpful, and we'll be sure to pass on your compliments. He'll be thrilled to know he helped make your Mercedes-Benz experience such a positive one.
Thank you again for choosing Sandown Group and for taking the time to share your feedback. We look forward to welcoming you back in the future and wish you many happy miles in your Mercedes-Benz! 🚗
Matthew was amazing from start to…
Matthew was amazing from start to finish.
We had previously bought a car from Epsom and came back as so happy with service and they didn’t let us down.
We test drove car Thursday and they had it ready for us to pick up Saturday (and that was getting the car in)
Matthew did everything and made it also easy. He was very friendly and professional nothing was too much for him
Thankbyou
26. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful feedback! We're delighted to hear that Matthew provided such an excellent experience from start to finish.
It's fantastic to know that your previous positive experience brought you back to us, and that Matthew made the process smooth, friendly, and hassle-free. We're especially pleased that he was able to arrange everything so quickly, from your test drive on Thursday to having the car ready for collection on Saturday.
Your kind words about Matthew's professionalism, friendliness, and dedication will mean a lot to him. We'll be sure to share your comments with him and the wider team.
Thank you again for your continued trust and loyalty. We wish you many happy miles in your new car and look forward to welcoming you back in the future. 🚗
Finding my next mercedes was an easy…
Finding my next mercedes was an easy choice with you at Dorchester, I have always found the service & staff to be excellent being helpful, knowledgeable & pleasant to deal with. We dealt with your sales rep Ziggy who was an example of the above.
Keep the good work up.
24. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful feedback! We're delighted to hear that finding your next Mercedes-Benz was such an easy choice and that you've consistently enjoyed excellent service from our team in Dorchester.
It's especially rewarding to know that Ziggy provided the helpful, knowledgeable, and friendly experience that you have come to expect from us. We'll be sure to pass on your kind words to him.
Thank you for your continued trust and loyalty. We truly appreciate your support and look forward to helping you with many more enjoyable motoring experiences in the future. 🚗✨
Beautiful experience started with Callum
My experience started with Callum, a very wonderful personality, he was very patient and responded to every bit of my enquiries regardless of the time of the day. It made me trust Sandown and didn't hesitate to I drive more than 6 hours from Sunderland to Poole,
It was all worth it. Also the other staff at the reception were phenomenal. I am already tempted to go back for another car.
I appreciate the whole process at Sandown.
Cheers
BAZIM
25. juli 2026
Besvarelse fra Sandown Group
Thank you for such a wonderful review. We're delighted to hear that Callum made such a positive impression from the very beginning. His patience, dedication, and commitment to answering all your questions are exactly the qualities we strive for, and it's fantastic to know he helped build the trust that made your 6 hour journey from Sunderland to Poole worthwhile.
We're also thrilled to hear that our reception team contributed to your experience and made you feel so welcome. Your kind words about the whole process mean a great deal to us.
Thank you for choosing Sandown, and we're thrilled that you're already tempted to return for another car! We look forward to welcoming you back in the future.
Everything went very smoothly
Everything went very smoothly. Mali was, once again, very professional, friendly and attentive
25. juli 2026
Besvarelse fra Sandown Group
Thank you for your kind feedback. We're delighted to hear that everything went smoothly and that Mali once again provided such professional, friendly, and attentive service. We'll be sure to pass on your wonderful comments to him. We truly appreciate your continued support and look forward to welcoming you back in the future.
Nigel is a helpful sales professional
Absolutely smooth purchase from start to finish—professional, friendly, and genuinely helpful. Truly an excellent car‑buying experience.
22. juli 2026
Besvarelse fra Sandown Group
Thank you for the fantastic review! We're delighted to hear that your purchase was smooth from start to finish and that our team provided a professional, friendly, and genuinely helpful service. Making the car buying process straightforward and enjoyable is exactly what we strive for, so it's wonderful to know we delivered an excellent experience. We truly appreciate your support and hope you enjoy your new car for many miles to come. 🚗
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