I had a fantastic experience with this company. I bought the cheapest of the cheap cars (for a Mercedes), but was still given the treatment of royalty. Kindness, human understanding and a real desire... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thanks to Tommy who sorted a deal on our new GLB we traded our vehicle in and was so easy and simple. He managed to get our new vehicle to us within a week! Amazing customer service and super helpful.... Se mere
Virksomheden har svaret
Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me a... Se mere
Virksomheden har svaret
Outstanding, from first visit on a Sunday (how many other dealers are open on Sundays?) through ordering to collection. A very pleasant experience all round. Thank you, Sam.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Kontaktoplysninger
4,8
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly and helpful staff.
Friendly and helpful staff.
This is the second time I have filled in the review.
21. juli 2026
Besvarelse fra Sandown Group
Thank you for your feedback. We're delighted to hear you found our staff friendly and helpful.
We're also sorry that you had to complete the review twice, and we appreciate you taking the time to share your experience again. Your comments are greatly valued, and we hope to welcome you back soon.
Besvarelse fra Sandown Group
Thank you for your kind words! We're delighted to hear Rory provided such an excellent experience and made the process simple and seamless for you. We truly appreciate your feedback and look forward to welcoming you again.
Amazing Experience with Mercedes Benz…
Amazing Experience with Mercedes Benz Epsom, Everything was Smooth, Cari was very helpful.
24. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful review! We're delighted to hear that you had an amazing experience with Mercedes-Benz Epsom and that everything went smoothly throughout your visit. It's especially great to know that Cari was so helpful in making your experience a positive one. We'll be sure to pass on your kind words. Thank you for choosing us, and we look forward to welcoming you again in the future! 🚗
Amazing service at Sandown Basingstoke
Amazing service at Sandown Basingstoke, booked a test drive and picked up our new car the following week. Fantastic team at Basingstoke especially Jason who has been amazing throughout.
Would highly recommend
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your fantastic review and recommendation!
We're delighted to hear that you had such a positive experience with the team at Sandown Basingstoke, from booking your test drive through to collecting your new car the following week. It's especially wonderful to hear your kind words about Jason. We'll be sure to pass on your feedback to him and the rest of the team.
We truly appreciate your support and hope you enjoy every mile in your new car. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Congratulations on your new car, and thank you for choosing Sandown Basingstoke!
Greg amazing ,very professional and…
Greg amazing ,very professional and very helpful salesman 🙏
18. juli 2026
Besvarelse fra Sandown Group
Thank you for your kind words! We're thrilled to hear that Greg provided such amazing service. His professionalism and dedication to helping our customers are qualities we truly value, and we're delighted that he made such a positive impression. We'll be sure to pass on your feedback to Greg. Thanks again for taking the time to share your experience!
Matthew was extremely helpful and made…
Matthew was extremely helpful and made clear the financial aspect of the lease to purchase deal
16. juli 2026
Besvarelse fra Sandown Group
Thank you for your fantastic review! We're delighted to hear that Matthew was extremely helpful and took the time to clearly explain the financial aspects of your lease-to-purchase agreement. We understand how important it is to feel confident and informed when making financial decisions, and we're pleased that Matthew was able to provide that clarity and support.
We really appreciate your feedback and will be sure to pass your kind words on to Matthew. Thank you for choosing us, and we look forward to assisting you again in the future.
Severe lack of customer service
Not on the part of Mercedes-Benz Finance—who were understanding, professional and ultimately did the right thing—but my experience with Sandown Mercedes-Benz Guildford was nothing short of appalling.
Sandown allowed me to return the vehicle without first confirming with Mercedes-Benz Finance that my finance agreement had been settled, a fundamental error that they later admitted was their mistake. As a customer, I relied on the dealership to guide me through the correct process; I had no reason to believe anything further was required on my part.
The consequence of their negligence was that I was left without a car for three months while still being required to make finance payments on a vehicle I no longer had. Despite acknowledging their error, Sandown made no meaningful effort to put things right. Instead, they attempted to shift the blame onto me for not following a process that they, as the Mercedes-Benz dealer, should have managed correctly.
In stark contrast, Mercedes-Benz Finance handled the situation with professionalism, empathy and common sense. They recognised the unfairness of what had happened and kindly refunded my final three finance payments. I sincerely hope they recover those costs from Sandown, whose lack of accountability and customer care has completely destroyed my confidence in the dealership.
Based on my experience, I would strongly discourage anyone from purchasing a vehicle from Sandown Mercedes-Benz Guildford. When things go wrong, their willingness to accept responsibility and support their customers appears to be severely lacking.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Bought a car from James from the…
Bought a car from James from the Basingstoke dealership. Very happy with the whole process from test drive to purchase. Highly recommended
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your fantastic feedback!
We're delighted to hear that James and the team at our Basingstoke dealership made the whole process smooth and enjoyable, from the test drive through to the final purchase. Providing a straightforward and stress-free experience is exactly what we strive for.
We really appreciate your recommendation and hope you enjoy your new car for many miles to come. If there's anything we can help with in the future, please don't hesitate to get in touch.
Great experience at Epsom
We picked up our new CLA last week from Epsom and from start to finish we couldn’t have asked for a better experience and customer service! Chris Durnford has been wonderful. After our horrific experience with Land Rover, he showed us what real customer focus and attention to detail is. He went the extra mile and we really appreciate it. Thank you Chris!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for taking the time to share your experience. We're delighted to hear that collecting your new CLA from Epsom was such a positive experience from start to finish.
Chris will be thrilled to receive your kind feedback. Providing exceptional customer service, attention to detail, and going the extra mile for our customers is exactly what we strive for, so it's wonderful to know Chris was able to demonstrate that throughout your journey.
We truly appreciate your trust in us and hope you enjoy every moment in your new CLA. Thank you for choosing Sandown, and we look forward to welcoming you again in the future.
Fantastic service
I bought a pre owned car, but the personalised care, attention and service at Sandown Guildford felt exactly the same as buying new. It was a great experience and I am so happy that I got a well priced car that fits my needs.
19. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful review. We're delighted to hear that your experience purchasing a pre owned car from Sandown Guildford felt every bit as special as buying new.
Providing personalised care, attention, and exceptional service to every customer is something we take great pride in, so it's fantastic to know we helped you find a well-priced car that perfectly suits your needs.
We truly appreciate your feedback and wish you many happy miles in your new car. Thank you for choosing Sandown Guildford. 🚗
We recently purchased a Mercedes GLC…
We recently purchased a Mercedes GLC for my wife and the whole experience was extremely positive. This is already the second car we have purchased from the dealership in Dorchester, and once again the service was excellent.
From the first contact, everything was handled smoothly and professionally. We were given clear information about the vehicle, all of our questions were answered, and the entire buying process was completed without any unnecessary pressure or complications.
The car was very well prepared for collection and matched the description and everything we had previously discussed. My wife is extremely happy with the GLC and we have had no issues since the purchase.
Excellent customer service, a professional approach and a completely hassle-free transaction. We would confidently recommend the Dorchester dealership to anyone looking to purchase a quality vehicle.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you so much for your wonderful review and for choosing us once again for your family's vehicle purchase.
We are delighted to hear that your experience at our Dorchester dealership was positive from start to finish, and that both purchases have met your expectations. Providing clear communication, professional service, and a hassle-free buying experience is exactly what we strive for, so it is very rewarding to know that our team delivered this for you and your wife.
We are especially pleased that your wife is enjoying her Mercedes Benz GLC and that the vehicle was prepared to the standard you expected upon collection.
Your recommendation means a great deal to us, and we truly appreciate the trust you have placed in our dealership for a second time. We wish you both many happy miles in your new GLC and look forward to welcoming you back in the future.
I received an excellent service from Geoff
I received an excellent service from Geoff. Warm welcome at reception. Environment calm and cool. Geoff very responsive to my enquiries and informative in sharing information
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from Geoff. It's great to know that you felt warmly welcomed at reception and appreciated the calm and comfortable environment.
We'll be sure to pass on your kind comments to Geoff. He will be pleased to hear that his responsiveness, helpfulness, and informative approach made such a positive impression.
Thank you for taking the time to share your experience, and we look forward to welcoming you again soon.
Lots of good and clear communication
Lots of good and clear communication. V helpful and friendly sales team
18. juli 2026
Besvarelse fra Sandown Group
Thank you for your kind review.
We're delighted to hear that you found our communication clear and informative throughout your experience with us. Providing helpful, friendly service is at the heart of what we do, so it's wonderful to know that our sales team made such a positive impression.
We truly appreciate your feedback and thank you for choosing Sandown Mercedes Benz. We look forward to welcoming you again in the future.
Excellent service from start to finish
Excellent service from start to finish. The key thing for us was that our salesperson (Greg) listened to what we wanted so we didn't feel pressurised at all.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your wonderful feedback.
We're delighted to hear that you received excellent service from start to finish. It's especially rewarding to know that Greg took the time to listen to your needs and helped you find the right vehicle without any pressure. We believe that purchasing a car should be an enjoyable and comfortable experience, and it's great to hear that Greg delivered exactly that.
Thank you for choosing us and for taking the time to share your experience. We will be sure to pass your kind comments on to Greg, who will be thrilled to receive your recognition.
We wish you many happy miles in your new vehicle and look forward to welcoming you again in the future.
Luke Bindon from Sandown Group…
Luke Bindon from Sandown Group Mercedes-Benz, Basingstoke, demonstrates a high level of professionalism in his role. My experience retrieving my vehicle was seamless. The entire process was conducted efficiently, with thorough explanations provided. The service offered is exemplary. I strongly recommend that everyone consider contacting him. Thank you.
16. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful feedback.
We are delighted to hear that Luke Bindon provided such a professional and seamless experience when you collected your vehicle. Ensuring every customer feels informed and supported throughout the process is extremely important to us, so it's fantastic to know that Luke's thorough explanations and efficient approach made everything straightforward and enjoyable.
Your kind words are greatly appreciated, and we will be sure to share your comments with Luke. Recommendations like yours mean a great deal to our team and reflect the level of service we strive to deliver every day.
Thank you again for choosing Mercedes Benz of Basingstoke. We wish you many enjoyable miles in your vehicle and look forward to assisting you again in the future.
Terrible service
Terrible service. Stole stuff from my car admitted it then refused to do anything about it. Moved to the Croydon branch and it’s a lot better surprisingly! Shocking staff in Epsom
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Comprehensive, helpful and expert service
From start to finish I experienced excellent customer service. I was very content with the trade in value of my previous vehicle, a rather ancient Range Rover Evoque.
I was not looking forward to changing the car as I am not good at current technology but the transaction was handled with patience, politeness and an appropriate level of good humour.
I would be more than happy to recommend Mercedes Epsom to any colleague.
My compliments to all the staff, especially Nick, who made the whole experience a pleasure.
17. juli 2026
Besvarelse fra Sandown Group
Thank you for taking the time to share such a wonderful review.
We are delighted to hear that you experienced excellent customer service from start to finish and that you were pleased with the trade in value of your Evoque. We understand that changing vehicles and adapting to new technology can sometimes feel daunting, so it's especially rewarding to know that our team was able to make the process comfortable and enjoyable.
Your kind words about Nick will mean a great deal to him, and we will be sure to pass on your compliments. We're also grateful for your recognition of the wider team and your willingness to recommend Mercedes Benz of Epsom to your colleagues.
Thank you once again for your valued feedback and for choosing us. We wish you many happy miles in your new Mercedes Benz and look forward to welcoming you back in the future.
Great experience at Sandown Mercedes Benz Basingstoke
Luke was so helpful when we bought our used B class. He went above and beyond to ensure we were happy with the car and sorted out all of the minor items that needed attention. Excellent communications and a really positive experience
12. juli 2026
Besvarelse fra Sandown Group
Thank you for taking the time to share your experience. We're delighted to hear that Luke went above and beyond during your purchase and ensured that everything was taken care of to your satisfaction. It's great to know that his communication, attention to detail, and commitment to customer service made the process such a positive one.
We truly appreciate your feedback and hope you continue to enjoy your B-Class. We'll be sure to pass your kind words on to Luke. Thank you for choosing us, and we look forward to assisting you again in the future. 🚗
5 Star
Sandown Mercedes Basingstoke were extremely professional and helpful when we decided to purchase a car from their extensive range. Rory, the salesman, was so helpful and answered every question from myself and my wife (both senior citizens). Rory dealt with the DVLA forms on our behalf which made our experience stress free. A 5 Star service from Sandown Mercedes Basingstoke
15. juli 2026
Besvarelse fra Sandown Group
Thank you for your wonderful 5 star review.
We are delighted to hear that you had such a positive experience with us at Sandown Mercedes Benz Basingstoke. It's especially pleasing to know that Rory was able to support you and your wife throughout the purchase process, answering all your questions and ensuring everything was explained clearly. We're also glad that assisting with the DVLA paperwork helped make the experience as smooth and stress free as possible.
Your kind words about Rory and our team mean a great deal, and we will be sure to share your feedback with him. Thank you for choosing Sandown Mercedes Benz, and we wish you many happy miles in your new car.
Rory was very helpful and his colleague…
Rory was very helpful and his colleague who took me out for the test drive very good experience
15. juli 2026
Besvarelse fra Sandown Group
Thank you for your kind feedback. We're delighted to hear that Rory was so helpful and that his colleague made your test drive such an enjoyable experience. We'll be sure to pass on your comments to them both. We appreciate your support and hope to see you again soon!
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