Sandicliffe Anmeldelser 

I had a very positive experience with Sandicliffe, particularly thanks to Jack Browne who handled my vehicle purchase. From the initial viewing through to collection, he was professional, approachable, and transparent throughout the process. He took the time to explain everything clearly, addressed questions promptly, and ensured the car was prepared properly before handover. The overall experience felt well-organised and customer-focused, which made the process smooth and stress-free.

Normally I'm not big on leaving reviews. That said I felt the need to write one for my experience at Sandicliffe at Loughborough.
I was greeted by Dionne when entering the showroom, who was very informative and helpful, made my purchase easy.
I could not recommend them enough

Dionne was very helpful in arranging test drive, discussing options and getting the car set up and ready for collection in only a few days.

My review is regarding the after sale service you get, I picked up a car I bought from Sandicliffe Lincoln on Friday 16th of January on the day of collection I was promised £10 of fuel and a full battery charge the battery was not fully charged and we had to wait for the fuel to be done.
On the journey home after paying for all the add ons the paint and upholstery and tyre options ,I noticed a crack in the plastic trim of the gear shift which should have been noticed when they did all those. I immediately rang the garage from the car and was asked to send pictures which I did on the same day.I sent another email asking what is happening with that to the salesman again and still have no answer.
But they have phoned me about Gap insurance.
All I can say I am sad now that I chose that garage for my car purchase.

Dionne has been out of this world, amazing service from start to finish! Thank you so much.

Ranj and Monique were Fantastic help, we always come to ford and received amazing service!

Very efficient service.

Brilliant service went into the showroom very friendly sales staff and great back office purchase of a new car was so smooth down to even putting my private plate on before collection. Brilliant communication throughout and wonderful after sales service.

Richard created a relaxed atmosphere whilst being knowledgeable about the cars that made ot a pleasure to explore the right car for us. The process of buying our MGS5 was really straightforward. Looking forward to many happy miles of motoring!

I am extremely disappointed with the experience I’ve had at Sandicliffe Loughborough. I bought a car here in March, paying outright for what I hoped would be a reliable "forever car." While the staff were very helpful when taking my money, the aftercare has been shocking.
​Just eight months after purchase, the engine and turbo failed completely, leaving the car fit only for scrap. When I contacted the dealership for help, I was simply told it was "out of warranty" and they washed their hands of the situation.
​More concerningly, my independent mechanic has since confirmed that despite being sold with a "Full Service History," the car had never actually had a full service in its life. It appears Sandicliffe merely topped up the oil, stamped the book, and ignored the actual maintenance needs of the vehicle.
​I trusted a reputable dealer to be honest about a vehicle's history and condition. Instead, I’ve lost my hard-earned savings. Please be very careful before buying here; they are great at the initial sale, but once you drive off the forecourt, you are on your own.

I found the perfect van through Sandicliffe. I was so impressed with the service, from making contact and the van being delivered along with all documents sorted was done within the week. Joe did a fantastic job in making it such a smooth purchase without having to come up to Nottingham from Bournemouth prior to buying the vehicle. Many thanks.

James sold me my new car Ford Puma, he made the whole process so easy, lovely chap & great at his job, he's an asset to Ford sandicliffe

Always nice to deal with, we've bought a number of vans from them and have always been looked after.

I have just replaced my 5 year old Mazda CX-30 with a 2025 ex-demonstrator. Brooke Smith who handled the sale has only recently joined Sandicliffe but she provided an unsurpassed level of service. The deal was done in 24 hours. Brooke provided a very professional video and in truth I could have bought my new car online but a test-drive is always worthwhile. Both Brooke and her Manager were most business like in their approach to the sale. The formalities were conluded very professionally and the ambience in the Leicester showroom was excellent - and everybody was very helpful. The only problem was in the paying - the last time I bought a car elsewhere I paid using my Debit Card which on this occasion was not possible. I do not use mobile banking and my Bank were unhelpful when I rang from the Showroom.My advice would be always check about acceptable payment methods beforehand. Fortunately a solution was found and I drove away very satisfied and happy with my purchase from Sandiciffe Mazda, Leicester.
Sandicliffe need to hold on to Brooke Smith's services for she is a diamond.

Went into Sandicliffe MG Lincoln this morning (12Jan) as my windscreen washers were not working on my MG HS and was unsure where fuse box was. Saw a gentleman on reception (sorry did not get name) explained to him washers not worked since all the snow last week. He said common problem took my car keys and took car up to garage repair area. I heard lady on reception speaking to someone on phone stating some mechanics were off sick. Gentleman came back about 10 minutes later said he had tested my car and replaced the front and rear fuses and screen washers were both working fine. Cost zero"……….. its not very often someone goes out of there way to do something outside job remit Easy job to change fuses if you know where to look but a real pain for customer if they have to wait and book car in with mechanic in about a weeks time and loose car for half day. Remember it’s the little things you don’t teach that makes a difference and deserve 10/10 for customer service.

Monique and Ranj were great and made the whole process seemless from seeing the car all the way to picking it up!

First off, there was no courtesy car available (there never seems to be), and the service centre is the opposite side of town to me, which meant getting there early so I could catch the train back in time to start work. On arrival I was told it may be a couple of days in the shop as they may have to order parts once they'd diagnosed the problem (suspected water pump bearings, that's all) I accepted that, although I must admit, it seemed strange that without even looking at the car that was already on the table, anyway, I left the car. Later that day (14:37 to be precise) I get a call telling me that the car will need further diagnosis and it will definitely be staying the night. I asked what they had found so far, and with a little more digging, it turns out they'd not even looked at the car, and it seemed they weren't planning on doing so that day. The reasoning behind this was that they had 2 people off sick so they were behind on things, apparently they new this when I dropped the car off but chose not to tell me. If I'd have known I would have re-scheduled, partly because I'd rather the car not out of action for two days, and partly because if they were behind, it would have helped on their part.
I'm just frustrated that I wasn't given the correct information right from the off. I wasn't told they would need the car for at least 2 days until I dropped it off (which turns out is more to do with their personnel problems more than lack of parts), which is really inconvenient, and if it runs into 3 days it will be completely unacceptable. Not sure where the guy is that used to be on the desk, his customer service was first rate. not so much now. Not Impressed at all. EDIT, turns out it was the belt and tension arm, for which they have relieved me of £700 for and will keep the car for 3 days because apparently main dealers dont hold stock anymore.

Bruce Charles has been amazing he gave a great service with a warm smile and was really informative and knowledgeable, answered all our questions. I would definitely come back and buy a car from him. This was not just a buying a car it was the service that we received made us buy the car.

Andy has been very helpful and understanding . The service provided has been fantastic and great communication along with showing all features on my new car before taking away. Would highly recommend Andy to people at mg Loughborough.

Dione was great, it was a big change going to a modern car, she was patient and reassuring to me.

Dione made sure everything was done didn’t pressure us to buy today.

Thanks so much

Lucy and Rich