Sandicliffe Anmeldelser 

Absolute waste of time multiple visits with no help will be putting formal complaint in and won’t be using this company again!!!

I did not want to do public review here. But Mazda did not ask me for review and the link to feedback sent by Mark just gives me redirect error and doesn’t work.

This company used to be good. I used it regularly for my previous car and there were only minor issues occasionally. The level of customer service has deteriorated significantly in the last 18 months.

- You used to be able to pay for your car to be picked up, serviced and dropped off again. Not anymore. It was very convenient.

- it may be a little thing but service used to include car wash. Then you had to pay for it as an option. Recently this was not even offered as an option.

- booking the service was frustrating. No prices given when I booked so I had no idea how much it will be. Booking confirmation only received after 4-5 days via text from random mobile number so I was not even sure if it was genuine

- online checking is completely useless. I do not bother with it anymore as the paperwork gets printed before online check in email is sent. So whatever comments you put in the form - none of it is seen by the mechanics

- very limited service offered on Saturday. Sandicliffe promises video of the car check up. I didn’t get one. Apparently Byd staff (only service open on Saturday) have no access to Mazda system. I was promised video would be sent to me on Monday once Mazda is open again. I have not received anything. Also no diagnostic appointments are offered on Saturday, so if you work full time and have an issue - good luck.

- Mazda has only sales open on Saturdays. Booking email does not make it clear. So it took me 15 min to actually find someone from service to speak to. Mazda sales staff sent me to Ford. Ford reception was also closed. Staff members walked passed me and ignored me. The only staff available were at Byd. Surely it’s not difficult to add a line into confirmation email „please go straight to Byd on Saturday” I have no faith my car would get serviced if I used online check in and keys drop off.

On the plus side at least annoying phone calls asking for feedback/confirmation before and after the service have now stopped.

To summarise this company used to be good but has deteriorated significantly.

We were offered a courtesy car whilst ours was being repaired.
Jeremy Hock was more than helpful. He arranged everything for us and nothing was too much trouble.
He kept us fully informed at each stage regarding our repair .
We would recommend Jeremy for all your needs at Leicester Sandicliffe

Purchased two Ford Fiesta vehicles from Sandicliffe Leicester for just under £24,000. The sales representative was excellent and a real credit to the company, and I was assured both vehicles had been thoroughly checked and were in “tip-top condition.”

Unfortunately, one Fiesta only driven home and back for an MOT probably no more than 50 miles since purchase failed an MOT due to a faulty brake light and worn wiper blades, with an advisory issued for handbrake adjustment. While I appreciate bulbs can fail unexpectedly, worn wiper blades and a loose handbrake should have been identified before sale especially after reassurances from the salesperson.

I contacted the dealership immediately whilst the vehicle was on site and requested the handbrake issue be addressed. Despite being told this would be passed to a technician, I later discovered the adjustment had not been carried out because someone else decided it was now “unnecessary.” The handbrake is now clearly loose and requires excessive travel to hold the car securely.

What is most disappointing is the appalling level of customer service afterwards. I was contacted by customer services, explained the issues fully, and was promised a very prompt response from management who was also emailed along with customer services. Despite the company’s guarantees, I have still received no follow-up whatsoever from anyone.

Very disappointing after-sales experience, especially given the assurances provided at the point of sale.

Great Service and attention to Detail! with a painless sales and delivery process aided by Louie and the Mazda team

Price for the car was decent,James the sales man said the wheels were unmarked not true,said the tyres had plenty of tread left again untrue,had to constantly nag them to get them to do anything even an oil change tried to get out of doing anything basically.when the delivery driver turned up the car was in cupra mode,tried to tax the car had to pay £25 out my own pocket as car was registered to a disabled person/to change it back again.coms was crap to

Excellent service from Sandiclffe and Louie Helliwell in sales. I would recommend to others. Very pleased with MX5.

We ordered a vehicle just before Christmas. Communication from Joe was great - he sent us information as promised and proactively kept us up to date on the progress of our order. It was delivered sooner than expected, and Joe was again on hand to answer various questions we had. A very positive experience.

Richard was very helpful.
He was very knowledgeable.
He explained everything I needed understanding.
Thank you.

I purchased a Ford Transit Custom Sport from Sandicliffe Nottingham and the experience fell well below what I would expect from a main dealer.
From the outset, the vehicle was handed over with a known defect (a cracked instrument binnacle) that was not disclosed during the sales process. This defect was acknowledged at handover and later confirmed in writing, yet the vehicle was still released without rectification or a clear agreement in place. Only after significant chasing was a partial contribution offered, framed as “goodwill” rather than an acceptance of responsibility.
Vehicle preparation was equally poor. The van was inadequately valeted and had to be returned for a second clean, yet still required further cleaning and polishing by me at home. This strongly suggests the inspection and preparation processes were either rushed or not carried out properly.
The handover itself was incomplete and poorly managed. I was not provided with the V5 new keeper slip and later discovered that the dealership had forgotten to submit the log book paperwork entirely, something they admitted after the fact. As a result, I was left without proof of registration and had to chase both the dealership and the DVLA. I was also forced to chase for service records and documentation that should have been supplied as standard.
More concerning still, I subsequently learned that the vehicle had more previous owners than were stated to me at the point of sale, raising serious questions about accuracy, disclosure, and due diligence during the sales process.
Post-sale communication was exceptionally weak. Updates were largely reactive, timelines were vague, follow-ups were missed, and I was repeatedly required to chase for progress and even organise quotations myself. The sales experience was disappointing, but the aftersales handling was significantly worse.
I escalated my complaint to head office. The response was dismissive, defensive, and entirely lacking in accountability. No meaningful apology was offered, no ownership of failures was taken, and the overall tone suggested that once the transaction was complete, customer experience was no longer a priority.
This was not a single mistake, but a pattern of poor process, weak communication, and a complete absence of customer care. For a main dealer, this level of service is unacceptable.
I would strongly advise anyone considering purchasing from this dealership to proceed with caution and to independently verify vehicle history, paperwork, and condition before committing.

Receiving extremely poor poor service , ongoing issues since November ! Emailed several complaints , no response. Feel really let down and not sure where to go. My car has been back 3 times since December , each time came back with other issues . Poor communication. Feel that when I get my car back I need to sell it , feel unsafe and totally let down by sandicliffe and have even had my job compared with sandicliffe staff ??

This is just an update about the smart car …..well Friday came and went Darren did phone my husband to say the part is due in Monday should be a two hour job . Monday night we never heard from him even though he said would update us . Still none the wiser if the part came or when I will get my car back so the disappointment just continues …..

I bought a lovely Audi Q2 from Sandicliffe and dealt with Dionne from start to finish, she was amazing. However, I picked the car up in the dark due to living so far away and once I got home I realised there were some issues, there’s a big scratch in the paint going down the boot and, a massive hole in the roof lining as well as scratches all along the internal roof. I’ve tried to resolve this with them and Dionne has passed the information over to her manager in February. It is now April and I still haven’t had even a response from Sean. I’ve emailed him directly to try and resolve the matter but I am being point blank ignored! Terrible customer service from management.

Jack Browne was amazing and understood when I could not do handover until I was available. Communication was amazing and the handover went smoothly and without any issues. His understanding of the car was amazing, and I have asked for him to contact me on the next car purchase.

I had a very positive experience with the dealership from start to finish. The team was professional, welcoming, and attentive throughout the process. I would especially like to highlight Errol, who provided outstanding customer service. He was knowledgeable, patient, and took the time to ensure all my questions were answered. Errol made the entire experience smooth and enjoyable, and his genuine approach to customer care really stood out.

Shockingly bad!

We received fantastic, professional service with good advice. Chloe at the Loughborough branch was extremely positive, proactive and helpful. Would thoroughly recommend this garage and knowledgeable , friendly staff. Thank you!

Richard in sandicliffe mg loughborough. Top man he is quite knowledgeable and no hassle to buy, even though i have bought a mg hs exclusive today from him. He makes you feel welcome. And keeps you well informed on the process of buying from them.

I found two MG HS on Sandicliffe website. Both located at Loughborough.

I completed the on line form and requested two personalised videos. Plus I raised a few questions about both vehicles.

I was put in contact with Richard Doolan. I had one missed call. Message left with just the name of the”Richard Doolan”

I hadn’t heard anything. So I sent an email reminding Richard Doolan and to also high light I had enquired about two vehicles.

Richard replied, and advised me still awaiting for the car to complete its used vehicle prep and will come back to you accordingly. Again I had to remind him, I had enquired about two…

I NEVER HEARD FROM HIM AGAIN..

Appalling lack of customer care, let alone service… This has certainly put me off from purchasing from this dealership..

Bought a car 5 weeks ago, placed a holding fee down of £100. When I bought the car I asked for it to be taken off the final price. They said it would be easier to just refund. 5 weeks later and I’m still waiting. I have contacted at least 8 times. To begin with I was told it had been processed but needed to wait for it to be authorised. Waited the 3-5 working days, still nothing, contacted again and was told it had to be authorised by a manager, and the manager then did it… apparently. Waited a further 3-5 days. Contacted again was told someone would call back, no one did and as bank holiday weekend I was told to wait until the Tuesday, still nothing refund. Contacted again and was told there was no evidence of the £100 being sent for a holding fee. Obviously I have proof from my bank so have sent it over but absolutely no communication from them and still waiting for my refund.