Hi chose these products as they looked great on line albeit at a premium price, they arrived quickly and had ongoing communication re delivery times from Sanctuary The products are in deed o... Se mere
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Se, hvad kunderne siger
Great products, prices and communication from queries to dispatch. The delivery driver was really helpful too. Perhaps a phone call / message to give you a specific time slot would help but it di... Se mere
Very disappointing experience. I had a very small window in which to receive the goods, so I contacted the company in advance and timed my order based on the delivery timeframe they gave me. I... Se mere
I’m really impressed with Sanctuary Bathrooms. Great prices and speedy turnaround on deliveries. The delivery driver was absolutely lovely - incredibly friendly and went above and beyond. Thoroughly r... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.
sanctuary-bathrooms.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Units 5, 6 & 7 Evans Business Centre, LS12 2EP, Leeds, Storbritannien
- 0113 244 4400
- info@sanctuary-bathrooms.co.uk
- www.sanctuary-bathrooms.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 26 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good product and delivery
Good product, very fast delivery and good communication about the deliver
13. maj 2026
Great customer service
Following an unforeseen challenge with my order delivery, Richard took it upon himself to arrange delivery directly from the supplier. Service above and beyond, and I was kept informed the whole way. Great service !
2. juni 2026
Uopfordret anmeldelse
Quick delivery and as described
Quick delivery and as described. Always a good experience
13. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your 5 star review, we really appreciate you taking the time to share your experience.
Many thanks
Sharon
Poor communication
Poor communication, had to chase for a delivery date, was told you were waiting on a waste cover to complete order, was then told it would be delivered on Wednesday 27th May, nothing arrived, then received a text (& email) stating my items would be delivered on Tuesday 2nd. Not the usual level of service that ive had from Sanctuary.
15. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your review, we apologise for the lack of communication which is definitely not up to our usual standard. As a small business, we don't have lots of back up staff for when a team member is away (paternity leave) so we all have to 'help out' where possible and on this occasion we have let you down. So sorry for the delay you have experienced and I hope we can redeem ourselves for any future items you may require.
Kind regards
Sharon
Director
Good products and quick delivery
Good products and quick delivery. Good service all round.
15. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your 5 star review we really appreciate you taking your time to share your experience.
Kind regards
Sharon
Good product at a good price
Easy to order at a good price. Well packaged and prompt delivery. great looking and effective cabinet.
13. februar 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your 5 star review we do appreciate you taking your time to share your experience. Enjoy your lovely new cabinet.
Kind regards
Sharon
Lovely products at a great price
Very well priced, good quality items.
Delivered on a pallet to our front door.
The only criticism I have is the lack of communication. If they were to keep you better updated regarding delays and expected delivery times, even with a slight delay I would have given them 5 stars.
Would I use them again? Yes.
12. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your review, we really appreciate you taking the time to share your experience. We are sorry to read that our communication wasn't up to our usual standard. Taking the delay into account we appreciate and thank you for being so generous in your review. Best wishes,
Kind regards
Sharon
Delivery timescale was a real issue
Delivery timescale was a real issue. Delays before the bath was sent, promised it would be delivered on a certain day with a morning slot only for the delivery company to book it in at a later date with a late PM slot.
Sadly, I don't think I can trust to use them again.
12. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
So sorry to read this review which to us as a small business is hurtful. We can only apologise for the delay you experienced, this is far from our usual standard. On this occasion our delivery team took the decision to safely deliver your painted bath using our own transport, this was rather than a pallet company for which we have less control. Sadly this was not communicated to you and added to the delay. I was happy to see that emails were responded to promptly and we assisted with your choice of colour.
Regards
Sharon
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your 5 star review we really appreciate it.
Kind regards
Sharon
Your customer service were helpful and…
Your customer service were helpful and made every effort to meet my needs. Communication was good. And relatively easy.
12. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your 5 star review, lovely to hear our customer service were helpful, I will pass this on to Alex.
Kind regards
Sharon
Yes I had the best experience to be…
Yes I had the best experience to be honest with you they went over and above to get me the item I wanted in fact they had on premises next day and posted out to me very nice people to deal I received my order two days later and the item I bought was really nice if you were looking anything don’t hesitate give them a call
7. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Wow Glenn, thank you what a fab review and grateful you took the time to give us 5 stars !! We do appreciate it .... a big Thank You ....
Kind regards
Sharon
Terrible delivery service. delivery guys left 7k order outside…
The delivery guys left 7k order outside the door when I wasn’t home. They should at least give a courtesy call that they have delivered the items.
11. maj 2026
Besvarelse fra Sanctuary Bathrooms
Hello
Thank you for your review. We have been in contact with yourself regarding this matter and also taken this up with the delivery company.
Regards
Sharon
10/10 customer service
10/10 customer service. Spoke to Matt on Whatsapp today, super quick responses, extremely helpful, sorted out my order change with zero hassle. Sanctuary will be my first choice for any bathroom purchases in future.
26. maj 2026
Uopfordret anmeldelse
Great service and price
Great service and price, so good I've just ordered more with them.
5. maj 2026
Great bath screen!
Well packaged easy to fit from instructions supplied looks fab in position & does the job intended. Overall a great bath screen – very solid, heavy-duty and good quality glass. It looks great once fitted.
7. maj 2026
Excellent quality and design
Excellent customer service and product quality. Design is just 100% match the description and pictures on line.
24. april 2026
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