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Nu ruim 4 weken bezig met aanvraag Samsung Watch 7 . Maar nog steeds afgewezen op foto's van I-mei code. Bij ons is de code duidelijk zichtbaar maar bij Samsung Promotie niet !?!?

£60 cashback offer on buds3 pro. The offer was a good offer and did influence my purchase. I bought online from Argos. We live in an online society these days all my day to day tech is inside my phone. I have no laptop or computer. Argos send you an email receipt. This was not good enough for Samsung so first hoop track down a VAT receipt. Went to Argos they printed the email they sent me saying that will fix it. No it didn't. After several hoops hidden away in some dark corners of the Argos website you can find a VAT receipt. So this was sent to Samsung. All good. Then after some time and several follow up emails the pre paid virtual card arrived in my email. Could only be added to Samsung wallet though ( I use Google pay daily so easy) so more hoops download Samsung wallet several verified emails and several talks with a bot ( Samsung don't appear to be big on humans for customer service) I did eventually get the card into the wallet! I now need to spend the money no idea if that will be more hoops why they couldn't not simply knock £60 off the price? Or do a bank transfer is beyond me. Way to over complicated and certainly would not use an offer like this to buy Samsung again. Keep it simple guys

grosse arnaque, après 3 découpes des étiquettes la photo n'est jamais valide. ils ne veulent pas rembourser. A dieux Sumsung .

Vos promotions c'est de la foutaise. ARNAQUE Pour une enseigne comme SAMSUNG c'est triste. Vous faites des promos pour appâter le client. Vous considérez ça comme un jeu. A qui la plus belle capture d'écran. Rien ne va jamais. Samsung est nul avec ses clients.

Malgré un dossier très bien rempli et renvoi de photo carton déchiré à 3 reprises, on me répond photo manquante, aucun recours, c'est abusé avec toutes les factures !!! Dans le délai, cela devrait être interdit ! Télé avec abonnement orange.. .je n' achèterai pas de téléphone.

I am writing this not just as a formal complaint, but as an urgent warning to any consumer considering purchasing a Samsung product. My recent experience with a promotional offer has exposed what I can only describe as a calculated, fraudulent scam designed to mislead and defraud customers.

My ordeal began after I purchased a new phone Galaxy S25 FE, attracted by a promotion for free gifts. When I submitted my claim, providing all the correct information, Samsung's promotional support team denied it, offering the pathetic and transparent lie that the "details I have provided do not match the retailer's records." This is a disgraceful falsehood, designed to avoid honouring their own advertised offer.

When I challenged this decision and pointed out that a quick search online reveals a significant and growing number of customers reporting this exact same scam, the tone from Samsung's team became increasingly personal and spiteful. Instead of addressing the issue, they chose to attack me for questioning their process.

The situation has now escalated to an unbelievable level. Because I persisted in my legitimate attempts to claim what I was owed, Samsung has informed me that I am indefinitely banned for life from all their promotions, accusing me of "fraud." Let me be clear: I was accused of fraud for trying to redeem an offer they used to sell me their product in the first place. This is not only insulting but defamatory.
As a direct result of this insulting and illegal treatment, the new phone is being returned immediately. I will never, under any circumstances, purchase another Samsung product again. You have lost a customer for life.

Furthermore, I am making it my mission to ensure this experience is widely publicised. I will be strongly encouraging my friends, family, and my many followers on social media to boycott your brand entirely. I am also producing a detailed video for YouTube that will expose how Samsung is acting illegally, using false advertising to lure customers with the full intention of never honouring the offer for a significant percentage of submissions. This is calculated mis-selling.

Formal complaints have already been submitted to the UK Trading Standards Authority and the retail partner, who are now investigating this matter.
Do not be fooled by Samsung's advertising. Their promotional offers appear to be a sham, and if you dare to question their fraudulent practices, they will resort to insults and punishment.

Nous avons acheté un smartphone et une montre connectée Samsung! déjà en Samsung impossible de mettre un contrôle parental le Smartphone ne reconnait pas les dates de naissance, logiciel mal codé ( vu par un ingénieur informatique) d'autre part l'offre de remboursement pour la montre connectée sur le site Samsung réponse du site en rouge (cette promotion n'est pas encore publiée) Nous sommes au 20/10/2025 et se termine au 16 Novembre 2025 c'est donc délibéré pour ne pas rembourser ou très peu de personne j'apelle cela une arnaque

Wat een wanprestatie van Samsung. Sinds 7 oktober probeer ik het horloge te claimen dat ik volgens de promotie bij aankoop van mijn Galaxy S25 zou krijgen.
Ik heb inmiddels meer dan tien keer dezelfde documenten ingestuurd – aankoopbewijs, contract, orderbevestiging – maar steeds vraagt men weer om iets anders. De ene medewerker wil het aankoopbewijs, de volgende zegt dat dat niet nodig is maar het contract wél, en daarna begint het hele circus opnieuw.

Vandaag alleen al zat ik vijf uur aan de telefoon en op WhatsApp met de klantenservice. Men vroeg mij een beveiligde pdf via WhatsApp te sturen (wat technisch onmogelijk is, juist vanwege privacybescherming). Toen ik aangaf dat het niet lukte en ik het per e-mail wilde sturen, werd er gewoon niet meer gereageerd.

Ik heb alles gedaan wat gevraagd werd. Alles netjes, duidelijk, volledig. Toch blijft Samsung volhouden dat er iets “niet klopt”.
Ondertussen krijg ik géén enkel antwoord op mijn klacht, en blijft de beloofde actie onuitgevoerd.

Wat ik zie online: ik ben lang niet de enige. Dit speelt al veel langer — talloze mensen worden aan het lijntje gehouden, met telkens dezelfde smoezen.
Voor een merk dat wereldwijd vooroploopt in technologie is dit gedrag schandalig, respectloos en onprofessioneel.

Als dit niet snel opgelost wordt, overweeg ik samen met andere gedupeerden juridische stappen via mijn rechtsbijstandverzekering.
Samsung, los dit eindelijk op. Mensen zijn hun geduld en vertrouwen kwijt.

Zie hier veel negatieve reacties op de cashback acties van Samsung. Na registratie van de tv direct bevestiging en na 5 dagen mail met goedkeuring aanvraag en weer 5 dagen later geld op m n rekening. Vindt het netjes geregeld zo. Top van Samsung.

Idem que les autres... une photo refusée malgré qu'elle respecte les consignes. Ça sent surtout l'annonce promotionnelle pour forcer l'achat qui se transforme en grosse arnaque. Je voulais quand même acheter ce modèle donc ça change rien pour moi mais je trouve cette opération profondément malhonnête...

J'ai profité de la promo sur le s25 edge et j ai eu la joie de recevoir la galaxy watch 8 aujourd'hui qui était offerte avec un abonnement proximus.
Ma compagne pour un s25 Fe à reçus également sa tablette qui était dans la promo proximus.
Merci Samsung.

Gisteren op 13/10/2025 Samsung Galaxy S25 aangekocht proximus, bij aankoop recht op tablet kreeg mail dat ik niet in aanmerking kwam ,IMEI nummer al is gebruikt hoe kan dat nu?
Dit is geen reclame.

After reading several mixed reviews, I was a little sceptical about whether I would actually receive my promotional gifts the Galaxy Smart Watch 7 and Earbuds Pro when purchasing the Galaxy S25.

The Earbuds Pro arrived with the phone, which was a great start. I then submitted my claim for the Smart Watch 7 through Samsung’s website. Although the process required a fair amount of information, it was much easier than I expected. I was advised that delivery could take up to 45 days, but to my surprise, the watch arrived far sooner.

Overall, I’m really pleased with the experience. Don’t be discouraged by negative comments just make sure to read the fine print and ensure you meet the terms and conditions. If you do, there’s no reason you shouldn’t receive your promotional items as promised.

Refus de valider mon justificatif d'achat : le problème c'est qu'on ne vous dit pas ce qu'il faudrait modifier et donc je me suis enferré dans mon erreur en ne comprenant pas et j'ai dû arriver au nombre de tentatives autorisées. D'où un mail m'informant de l'invalidation de ma demande. Personnes un peu âgées et moyennement férues en informatique, ne vous fiez pas à Samsung qui prend prétexte de n'importe quelle petite erreur pour ne pas respecter l'offre. Une seule consolation : je ne suis pas le seul !

Offre de remboursement non valable car j'ai acheté mon téléphone en ligne sur le site orange alors qu' exclut. Malheureusement je ne l ai pas vu. Et merci à orange de promouvoir cette offre. Pfff dégoûtée 70 euros de perdu sur l'achat d'un téléphone à 399 euros.
Et pas de recours possible auprès de samsung 😡
Pourquoi Orange n'informe pas que cette offre n'est valable qu'en achetant hors leur enseigne!!!!!!

bought a samsung A56 and tried to claim the promotional offer, everyday they are wanting more and more informations and purchase details. poor customer service. please dont fall into these traps.

Grosse arnaque sur offre de remboursement
Offre de remboursement impossible

Ik heb op 4 oktober een Galaxy Z Flip7 gekocht en als promotie zou ik daar een Galaxy Watch 8 bij krijgen. Ik heb mijn aanvraag direct ingediend bij Samsung en kreeg vandaag een mail dat KPN niet een van de deelnemende winkels is. Na contact met KPN blijken zij wel een van de deelnemende winkels te zijn, ze adverteren ook met de actie op hun website. Als ik alle reviews hier lees lijkt het me heel duidelijk dat Samsung er alles aan doet om klanten te lokken met leuke promoties, maar er vervolgens alles aan doet om de promoties niet te geven. In elk geval voel ik me nogal opgelicht.

Duration of Incident:
Saturday 27th of September 2025 to Saturday 4th of October 2025

Location of Incident: Samsung Store, Oxford Street. Also known as Samsung Experience Store.

On Saturday 27th of September 2025, £2048.99 was spent on a Samsung Z Fold 7 and three other items related to this phone.

I can’t tell you if this Samsung Z Fold product is better than the Apple iPhone, as due to a newly seated lack of respect for Samsung, I haven’t even taken the phone out of the box yet.
But I can and will tell you there are light years of difference between sales and after-sales between Samsung and Apple.

There’s little to no chance I will buy a product again from Samsung.
You can actually see sales staff interest waning in you as your credit card information gets absorbed by their credit card machine.

I’m told by the salesman not to open the box for the phone case before you purchase it.
As soon as the sale went through, the item was placed in the bag, and the salesman was gone.

With: No feedback on how to make the claim for the Samsung laptop which goes with this offer.

No feedback regarding which website I go to claim the offer of my laptop.

And definitely no help in the way of offering to help me make the claim with the assistance of a member of staff from the Samsung Store Oxford Street.
Not even being asked if I would like to even have help set up the phone I had just purchased.

So when in store, I asked the sales person regarding what website I need to claim my laptop. He started to look on his phone, then shortly after, he gave me a website.
After trying to access the site as well as two others, I was given nothing; much was happening. He then called for another sales person to help with the correct website.

I finally got the information for the website and went home. It took one hour and a half for me to provide the required information to only be told five days later via email from Samsung, sorry, but you have been unsuccessful as this offer is only for EE customers.

I went back to the Samsung Experience Store the following Saturday and spoke to the must unhelpful staff member you could imagine but no one more unhelpful the manager this day.

He went from no you can’t return the product due to not receiving the promotional items /

The box with the phone has been open doesn’t matter if it hasn’t been used or removed out of the box and it doesn’t matter that you had been asked to open it by Samsung to obtain the IMEI number for the promotion /

Why don’t you trying calling Samsung Promotions,
I did that already. I was told they’re closed on weekends.
Ok there probably not closed, just busy due to the high demand on a Saturday. Call back in the week.
Or try this web address.
Or I just spoke to a colleague and he says you must have put the wrong name of the store in that why it told you your unsuccessfully.
Or try this other email.

I’ve never experienced spending full price on a high end product but experience low end salesmanship. It was clear that I was like that annoying fly on a hot summers day. And they just wonted me gone with as little effort as possible.

In all I want to too different Samsung Stores both store had the same conduct regarding their sales staff.

I’ll go back to Apple next week Saturday and purchase a Phone 17pro max from a sales that have been proven to give a dame.

You see this is the thing with Samsung push special offers that are so difficult to claim you the customer will give up in the end.

And the have some of the must unhelpful stuff members you could think of that are not even sure them self of the correct web site to access.

Aanvraag gedaan na aankoop s24 telefoon met gratis smartwatch voor de smartwatch. Aanvraag gratis smartwatch is goedgekeurd maar is na 4 weken nog steeds niet geleverd. Na veel aandringen op de chatbox krijg ik nu de melding dat de zending op 'hold' zou staan en de levering nog 9 weken kan 'duren'????
Met iemand spreken of contact opnemen is onmogelijk.
Samsung komt haar beloftes niet na en is compleet onbetrouwbaar.