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Saltus Anmeldelser 3

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TrustScore 3 ud af 5

2,9

Finansrådgiver
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Virksomhedsoplysninger

  1. Finansrådgiver
  2. Formueforvaltning
  3. Økonomisk rådgiver
  4. Investeringsservice

Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

3 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Responding to the not exactly quick…

Responding to the not exactly quick reply from Saltus. Two points;
1. As a client for many years - and presumably Saltus have earned significant fees from that- I might expect that there would be some clear advice provided at the outset when I decided to move to a SIPP company that charges lower fees. It is very dissapointing to hear that advice stops the moment a client decides to leave
2. Notwithstanding that- I was clearly told that "If the Sipp co you are moving to are able to use Origo it would be easier for them to do so rather than use paper forms" which indicated to me that In-specie via Origo was the most effecient method to transfer.

The whole saga has cost me time and money and not so much as an offer of out of pocket compensation for this.

Lets see what the financial ombudsman thinks....

2. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Formal Complaint raised.

Sadly I have had to raise a formal complaint. Due to Saltus raising their fees to uncompetitive levels, after being with them many years (from when they were Brunel), my wife and I made the decision to move elsewhere.
I fully expected service to drop, but the process has been a disaster with our fund manager being no longer able to see our accounts or help (ridiculous) and the transfer team being useless, unresponsive and clearly couldn't give a damn.
We started the process in August and today the transfer is not complete, and we have been paying "financial advice fees" every month.
We will be requesting those to be returned or will take legal action. My final funds left my account a few days ago but have not yet been sent to AJBell and are in some sort of limbo no doubt earning someone else interest. Pathetic. Complaint upheld. Now January 2026 and transfer still not finished.

Thanks for the reply. I didn't ask for an hourly rate, I merely pointed out that £300 "compensation" for the hours and days I spent chasing and asking for updates worked out at less than minimum wage. Also interesting to see the other review. Perhaps time review your use of Barnett Waddingham eh?

12. december 2025
Uopfordret anmeldelse
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Besvarelse fra Saltus

Dear Ed,

We are sorry that your transfer away from us was not at the standard we expect.

Your adviser made you aware that a cash transfer would be much quicker (often days) compared to an in-specie transfer which commonly takes months due to the multitude of fund providers involved. This would also have had no tax ramifications due to how the assets were held. We fully accept though that you have the right to choose an alternative transfer process to the one we might suggest and should expect this process to also be facilitated to a high standard.

We also completely accept that you should have been kept better informed during the transfer process. We acknowledged (at outset) that any fees relating to services which were not required from the point of your request to leave Saltus would be reimbursed in full. We honoured this at the point of completion.

We also apologise that we were unable to re-imburse you for an hourly rate for your time, as you requested. However, this is because we have provided the maximum compensation recommended under the Financial Ombudsman’s rules. The Ombudsman recommends firms operate within these rules to ensure fairness and equality when handling any complaints.

We are still very grateful to have had you as a client and believe it was a privilege to look after your money as it is with all our clients. We wish you all the best for the future.

Saltus

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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