I stored the contents of my apartment with SafeStore in Ashton Gate, Bristol. I was primarily helped by Dom, who was the personification of excellent customer service. I had to rent a van and drive... Se mere
Virksomheden har svaret
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Jason White could not have been more helpful when guiding me thro the different sizes of units. He was cheerful, patient and knowledgable. He offered advice without any pressure and he really knew wha... Se mere
Virksomheden har svaret
The team at this location are great, very helpful patient accommodating. The reception area is welcoming, organised and well stocked with last minute items which are easy to forget. Staff are very kno... Se mere
Virksomheden har svaret
Been using safe store for quite a few years. Emily, Ruth, Fin and staff absolutely brilliant. All staff are so friendly and Will bend over back wards to help you. The storage units are nice and clean... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Skrevet af virksomheden
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Kontaktoplysninger
10 Clift House Road | Ashton Gate, BS3 1RX, Bristol, Storbritannien
- 0117 923 1010
2,6
Under middel
11 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not again.
Had a 12 month contract with them at Bedminster, Bristol. Moved out today was asked by the younger girl if I could leave feedback something I never do. Unsure of her name very polite and professional. But as for the other members of staff both old ladies totally zero interest and damn right rude. Arrived at 3:15 on a Sunday once to grab something and was snapped at and told WE CLOSE AT 4PM !! You’ll be locked in otherwise that was twice that happened. Then when I asked about when my agreement ends i was told I’ll be penalised if I exit early again in a rude unprofessional way. I literally moved from one storage centre to another purely because of the bad vibe. Thanks to the young lady short hair today. 🙌
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
Hi James, we have received your feedback, and we’re pleased to hear your positive comments about the team member who assisted you on your recent visit - we’ll be sure to pass this on. We are concerned by the way some of your comments have been expressed - personal remarks about team members are not reflective of the respectful environment we expect for both customers and staff. Our team is committed to delivering a professional and courteous service at all times. In relation to your visit, our colleagues will often remind customers of closing times, particularly on Sundays, to ensure no one is inadvertently locked in after hours. This is a standard safety measure rather than intended negatively. We have reviewed your account and interactions with the team, and we have not identified any issues raised at the time. Your feedback has been shared with the store management team for awareness. We remain committed to providing a consistent, professional service to all customers.
Bullys
They send confusing emails, confusing pricing, invoices per units, silently add on fees, and will lock up your unit if payment is less than one month overdue. They ignore vulnerable people, fail to negotiate, cause stress and harassment. Staff appeared smily and friendly - but also smily and friendly during bullying. Bit weird!
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
We do not recognise this as a accurate account of this customer's experience at this store - events within reception and with phone calls have been recorded. In this case, significant flexibility has already been offered to allow items to be removed without payment, despite an outstanding balance. Our priority has been to resolve the situation fairly while ensuring the safety and wellbeing of our team in store. We encourage anyone with a genuine concern to contact us directly so it can be addressed appropriately.
Borderline scam introductory offers…
Borderline scam introductory offers which hide the fact you need to give 14 days notice to cancel the contract or you are automatically enrolled into paying for the next month (at vastly increased expense).
The notice period was not mentioned once during the face to face signing of the contract or made clear in the actual contract. Many other things were discussed during the face to face contract signing. It is not made clear on the website and is designed to be as hidden as possible to the customer.
A customer who will not use Safestore again.
23. november 2025
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
Hi Matt, we appreciate you bringing this to our attention - your feedback has been passed to the store team who have been in touch with you with an alternative solution. Best wishes.
Been using safe store for quite a few years Brilliant service
Been using safe store for quite a few years. Emily, Ruth, Fin and staff absolutely brilliant. All staff are so friendly and Will bend over back wards to help you. The storage units are nice and clean and well looked after. 10 out of 10 with a big thank you to Emily.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
We appreciate your long-term business waynevincent, and are so glad you find our team helpful and friendly. It's great to hear that you're pleased with the cleanliness of our storage units. Thanks for your feedback!
The team and quality of facilities at this location are great
The team at this location are great, very helpful patient accommodating. The reception area is welcoming, organised and well stocked with last minute items which are easy to forget. Staff are very knowledgeable and helped to recommend a suitable sized storage for our needs without recommending an oversized storage. Prices are extremely reasonable given the standard of service and quality of facilities. Being able to onboard remotely saves a lot of time. There is also use of a forklift driver there who is happy to help with your requirements. Overall a great and non-stressful experience - one of the best storage experiences I've had. There are also a range of contracts to suit your needs from flexible to non-flexible.
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
Thanks for taking the time to feedback - our store teams work hard to provide the best customer service so we're pleased to hear how they were able to help with your queries.
Helpful Service
The service I received was polite and accommodating.
Our needs were properly assessed and a suitable package offered.
Not a stressful experience
2. januar 2024
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
Thanks for such a great review Sumeet. Our people really do make the difference and we will pass on your comments to the team.
Shout out for Jason White
Jason White could not have been more helpful when guiding me thro the different sizes of units. He was cheerful, patient and knowledgable. He offered advice without any pressure and he really knew what he was talking about. Thank you Jason!
4. januar 2023
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
We appreciate the great feedback Andrea and we're pleased Jason was able to help you with your storage needs.
Excellent customer service
I stored the contents of my apartment with SafeStore in Ashton Gate, Bristol. I was primarily helped by Dom, who was the personification of excellent customer service. I had to rent a van and drive from London to Bristol on the day of my checkout and faced severe traffic. Dom was responsive throughout the day and as we approached the closing time of SafeStore in Ashton Gate, he helped me to unload my entire unit and even stayed past opening hours to do so. This experience, coupled with Dom’s friendly and approachable demeanor, makes him a huge asset to customers and to the SafeStore team. Great work Dom.
30. december 2022
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
Thanks for such a great review Taylor. Our people really do make the difference so it's great to hear Dom was able to make your experience with self storage such a positive one.
Amazing manager
Spoke with Emily on the phone. She was very patient, fantastic listener and extremely helpful. She did everything in her power to help me currently and for the future. Kept her calm even though I was stressing out 10/10 employee.
1. november 2022
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
Thanks Katie for taking the time to leave us such a great review and to read that you were very happy with the service you received from the team at Safestore.
So far, so good!
Storage Consultant Paul was super helpful with arranging a quote and clearly articulating the next steps. It was great to talk to a real live person about my storage needs. So far, so good
27. juni 2022
Uopfordret anmeldelse
Besvarelse fra Safestore - Bristol Ashton Gate
Many thanks Tom for taking the time to share your positive experience. We'll pass on your great comments to Paul.
Besvarelse fra Safestore - Bristol Ashton Gate
Thank you Yameera for taking the time to feedback and for choosing Safestore.
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