The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We just booked for access self storage in Kingston /norbiton. Malkay ( I hope I spelled it right) the assistant at the reception was extremely helpful, polite and explained everything calmly and clea... Se mere
Virksomheden har svaret
First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... Se mere
Virksomheden har svaret
We moved storage to Access Self Storage in Mancherster and I dealt with a fantastic guy by the name of Luke - who made the entire relocation run so smoothly. He assisted in every step of the way incl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Kontaktoplysninger
93 Park Lane, W1K 7TB, London, Storbritannien
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4,6
Fremragende
6 t anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good communication
Good communication, skills people.,clean and safe environment.,
Recommend for all to choose Access SelfStorage
16. april 2026
Excellent service
Extremely organised, helpful and friendly. Listened and understood my storage needs, very informative giving good advice and I got just the right storage at a good price.
10. april 2026
Highest standard of courtesy
Highest standard of courtesy , assistance and discretion. Well done fellas.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Access Self Storage
Hi John,
Thank you for feedback, we really appreciate it.
We are glad to hear that you found out services to be clear and upfront and that our staff are very friendly - exactly as we always intend our services to be.
We look forward to assisting your future storage needs!
Best,
Access Self Storage
Such a helpful and friendly experience…
Such a helpful and friendly experience from opening storage from the Stevenage branch! Highly recommended!
8. april 2026
Besvarelse fra Access Self Storage
Hi Tim,
Thank you so much for your 5-star review of our Stevenage storage facility! It's great to hear that you had a helpful and friendly storage experience with us - just as we always aim to give our customers.
We greatly appreciate your recommendation and we are looking forward to assisting your future storage needs.
Best,
Access Self Storage
The team here have been fantastic
The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d highly recommend them to anyone looking for reliable storage. Well done to you all.
7. april 2026
Besvarelse fra Access Self Storage
Hi Simon,
Thank you so much for this glowing 5-star review of our Erdington storage facility. It's fantastic to hear that you had such a great experience storing with us, and that our staff and services held up to that same standard. We really appreciate your recommendation and we look forward to assisting your future storage needs.
Best,
Access Self Storage
A bit of problem with the gate access…
A bit of problem with the gate access code but the lady on duty was helpful and sorted it out.
9. april 2026
Besvarelse fra Access Self Storage
Hi Matt,
Thank you for your 4-star review. We appreciate your time in leaving us a review and we are glad to hear that one of our staff members was happy to help resolve the issue you experienced. We hope to assist your future storage needs soon!
Best,
Access Self Storage
Besvarelse fra Access Self Storage
Hi David,
Thank you for your 5-star review of our High Wycombe storage facility. We are thrilled to hear that the staff at our store were very helpful when you were moving in.
We look forward to assisting your future storage needs.
Best,
Access Self Storage
First rate service
The staff at High Wycombe were so very helpful and made moving in very easy. And the place is very clean
Thanks for all your help.
Paul
5. april 2026
Besvarelse fra Access Self Storage
Thank you for your wonderful feedback, Paul.
We are delighted to hear that you received first rate service from the team at our High Wycombe store. It is great to know that the staff were so helpful and made your move in smooth and easy, and that you found the facility clean and well maintained.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share your experience. We look forward to continuing to support you with your storage needs.
I have a great experience and the staff…
I have a great experience and the staff are very helpful and welcoming
5. april 2026
Besvarelse fra Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that you had a great experience and found our staff helpful and welcoming. Creating a friendly and supportive environment for our customers is something we take great pride in.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Besvarelse fra Access Self Storage
Thank you for your feedback, Paul.
We are pleased to hear that you received good service and that the team demonstrated strong knowledge and professionalism. Your kind words are greatly appreciated.
We look forward to assisting you again in the future.
I was so impressed how easy it was to…
I was so impressed how easy it was to get a unit and saff was helpful to me and my move went well and comfortable and prices are reasonable
4. april 2026
Besvarelse fra Access Self Storage
Thank you for your wonderful feedback, Ingrid.
We are delighted to hear that you were impressed with how easy it was to arrange your storage unit and that the team were helpful throughout your move. It is great to know everything went smoothly and comfortably, and that you found our prices reasonable.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Very friendly and helpful team at…
Very friendly and helpful team at Islington store (Eagle Wharf Road), who will take time to show and explain facilities, and is happy to answer questions.
7. april 2026
Besvarelse fra Access Self Storage
Hi Dilveer,
Thank you for your kind feedback.
We are delighted to hear that the team at our Islington store were friendly, helpful, and took the time to show and explain the facilities. We'll be sure to pass on your feedback to the store manager, Dinesh.
We truly appreciate you taking the time to share your experience.
The biggest problem is access out of hours
Staff is helpful. It is very easy to navigate as long as you know how and when to use the codes.
The only issue is that access out of hours should be available to all or they should let customers know the exact reason why some of us can access or not. Access out of hours should not be up to the regional manager to decide according to his mood. If Ts & Cs apply, then you have to list them in the website so that the customers are not being mislead to believe they can have access if requested. Imagine someone paying the same as I do, having that privilege and I am restricted for no apparent reason. It is not fair. You need to fix that.
5. april 2026
Besvarelse fra Access Self Storage
Thank you for your detailed feedback, Sandy.
We are pleased to hear that you found our team helpful and the facility easy to navigate. We are sorry, however, that the out of hours access arrangement caused frustration.
As outlined in our terms and conditions, unrestricted 24 hour access is not available to all customers. Exceptions can be granted on an individual basis, subject to approval, and are carefully managed to ensure the safety and security of all customers and their belongings.
In your case, the store team explained in advance that approval was unlikely due to the size of the unit, but they still submitted a request on your behalf to explore every possibility. Unfortunately, this exception was not granted. These decisions are never made arbitrarily and are based solely on maintaining a secure environment for everyone on site.
We appreciate your feedback regarding transparency and will continue to ensure these policies are clearly communicated. If your access needs change in the future, our team will be happy to review the available options with you.
Staff at Erdington unit are very…
Staff at Erdington unit are very friendly and helpful, taking the items there is very easy
6. april 2026
Besvarelse fra Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that the team at our Erdington store were friendly and helpful, and that you found it easy to bring your items into storage. Making the process smooth and convenient is exactly what we aim for.
We truly appreciate you taking the time to share your experience.
First Class Service
First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what was otherwise a very a stressful situation, very calm. Helpful, polite, reassuring - what more would you want. Thank you.
31. marts 2026
Besvarelse fra Access Self Storage
Thank you for your wonderful feedback, Joanne
We are delighted to hear that you received first class service from start to finish, especially during an urgent and stressful situation. It is fantastic to know that Karen was able to make the process smooth and calm with her helpful, polite, and reassuring approach.
Your kind words will mean a great deal to her and the team. Thank you again for taking the time to share your experience.
We just booked for access self storage…
We just booked for access self storage in Kingston /norbiton.
Malkay ( I hope I spelled it right) the assistant at the reception was extremely helpful, polite and explained everything calmly and clearly. We didn't feel pressured and he answered all our questions kindly. Highly recommended!
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Access Self Storage
Thank you for your lovely feedback, Mina
We are delighted to hear that your booking experience at our Kingston store was such a positive one. It is wonderful to know that
Melkamu provided helpful, polite, and clear guidance, ensuring everything was explained calmly and without any pressure.
Your recommendation truly means a lot to us, and we will be sure to pass on your kind words to the team.
New Customer of Access Self Storage
I am a new customer for Access Self Storage. Great experience on Selly Oak branch in which provided detailed explanation and customer service. Thank you!
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Access Self Storage
Thank you for your kind feedback, Oliver.
We are delighted to hear that your experience as a new customer at our Selly Oak branch has been a great one. Providing clear explanations and excellent customer service is exactly what we strive for, so it is wonderful to know the team delivered this for you.
We truly appreciate you taking the time to share your experience and look forward to supporting you throughout your storage journey.
Incompetent staff and ridiculous and…
Incompetent staff and ridiculous and absent management. Bordering on illegal practices around randomly moving your stuff without authorization. Can’t make payments on their app and need to call them. When I call them they won’t pick up.
Have been asking repeatedly for recordings of when my stuff was accessed and if it was safely moved and nothing has happened since January. Useless bunch of crooks.
Wanted to access the property urgently and am told they are “closed” throughout the Easter break. Do they understand what self serve storage means?
1. januar 2026
Uopfordret anmeldelse
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