I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Se mere
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Se mere
Virksomheden har svaret
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Kontaktoplysninger
1st Floor, 221 W George St, G2 2ND, Glasgow, Storbritannien
- www.safedepositsscotland.com
4,9
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
For first time users it is not obvious…
For first time users it is not obvious how to release deposits
However once I phoned Rachel talked me throughout in no time and was very helpful and patient
22. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Carol
Thank you for your review of SafeDeposits Scotland.
We are pleased to hear about the helpful and patient customer service you received from Rachel and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Good Experiance
Jamie replied to my emails in minutes which is not normal these days, so thank you
Martin was so nice on the call. I’m impressed with this company
22. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Mrs M,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive experience you had with both Jamie and Martin, and have shared your review with them, along with the rest of the team.
Kind regards,
SafeDeposits Scotland
Not safe at all - cream off interest and withhold your deposit
Awful scheme, on the side of letting agents not tenants. £43 in dispute, rather than return over £400 of non disputed deposit they hold on to it for an anticipated 3 months whilst they 'adjudicate' having already rolled through several 5 day self resolution periods without dealing with it. Must be a nice money spinner in terms of interest for them. Awful awful awful
18. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Dear Karen,
We are sorry to read about your dissatisfaction. We would like to make it clear that on completion of the self-resolution process, any undisputed funds are released within five working days. If your dispute is progressing to formal adjudication then undisputed funds will be released to you; they would not remain with SafeDeposits for the duration of the adjudication process, only the disputed amount would remain until the adjudicator issues their decision and the process is complete.
Kind regards,
SafeDeposits Scotland.
Excellent customer service
Excellent customer service, went above and beyond not only to resolve my query but avoid delay of my deposit return. Incredibly friendly and knowledgeable. I have used the scheme for numerous rental properties and the service has always been first class even in complex circumstances.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the first class service you have been receiving from us and have shared your positive feedback with the rest of our team.
Kind regards,
SafeDeposits Scotland
Very helpful customer service
I had to phone up and change over a deposit from one property to another, Rachel was very helpful and polite - got everything sorted easily and quickly.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Dear Jenny,
Thank you for your 5 star review of SafeDeposits Scotland. We are really pleased to read your kind feedback about the helpful service you received from Rachel, and have shared this with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Excellent telephone experience
I had a wonderful experience with Rachel McLaren, Customer Service Advisor, who demonstrated knowledge and insight throughout our telephone conversation. She guided me through the options available to my situation, assured me of the way forward and offered her support when I contact them again in the next week to finalise the situation. I felt confident with the decision-making options and was impressed with Rachel's calm, reassuring tone of voice, her professionalism and pleasant interaction with me. An extremely positive experience from the start of the phone call to the finish which left me reassured and gave clarity to my situation. Thank you Rachel. Very much appreciated. Dr. Sylvia A. Hoskins
10. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Dear Sylvia,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland, and in particular for your kind feedback about your excellent experience in speaking to Rachel. We are delighted to read this, and have shared with Rachel and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Rachel was fab!
Rachel was fab! Handled my enquiry with professionalism and efficiency. Very positive experience.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Dear Alister,
Thank you for your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the professional and efficient service you received from Rachel, and have shared this with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Helpful and friendly staff
I was really stressed about a situation with my deposit repayment, and Rachel was able to sort it quickly and easily.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Dear Jack,
Thank you for your 5 star review of SafeDeposits Scotland. We are pleased to read that the situation you were concerned about was quickly resolved by Rachel, and have shared your kind feedback with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Couldn’t have asked for a better…
Couldn’t have asked for a better service. Everyone was very communicative, helpful and friendly - in particular Gemma and Rachel who were both fab. Thank you!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Thank you for your fantastic 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the service you received, and your kind words about Gemma and Rachel. Your review has been shared with our team.
Kind regards,
SafeDeposits Scotland.
Did Service fast helpful kind and…
Did Service fast helpful kind and understandable , good job 👏👏 for me
9. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Aziz,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive customer experience you had and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Rachel was super patient knowledgeable…
Rachel was super patient knowledgeable and helpful with me today, definitely the best customer service I’ve had in a long time, many thanks. Nice to know there are actual real people who know what the customer wants.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Ian,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Rachel and have shared this wiht them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service!
4. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Maja,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent service you received and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Jodie my advisor dealt with my query…
Jodie my advisor dealt with my query quickly and professionally 10/10
2. december 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Mark,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the professional customer service you received from Jodie and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Rachel from SafeDeposit Scotland was…
Rachel from SafeDeposit Scotland was extremely helpful in assisting me with my deposit query. She was friendly, knowledgeable, and resolved my issue quickly. Excellent service!
26. november 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Amna,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the extremely helpful customer service you received from Rachel and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Rachel for SDS. Fab!
Rachel was a great help today and answered all my questions. She had to contact her supervisor for 1 query and said that she would phone back. Took this with a pinch of salt but within the hour she did phone me. And no endless queues waiting for an advisor.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Ann,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Rachel, and have passed your review on to them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Rachel was very helpful and dealt with…
Rachel was very helpful and dealt with my enquiry quickly and efficiently.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello John,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the help you received from Rachel and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Besvarelse fra SafeDeposits Scotland
Hello Diane,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and polite customer service you received from a member of our team and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Great service
Jamie O’Donnell assisted me with a problem I was having with my account. They fixed it with very little hassle, straight to the point questions and when I answered they fixed issue. Can’t fault service.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Paul,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the assistance you received from Jamie and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Jamie O’Donnell is an exceptional…
Jamie O’Donnell is an exceptional Customer Service Professional with a proactive approach to dealing with clients at Safe Deposit Scotland. As a 'time-sensitive' model of business which deals with clients who are trying to get a refund on a deposit made against a property; Prompt 'Customer Experience' plays a crucial role. Jamie is always striving to do what is best possible for customers and improve Safe Deposit Scotland experiences where necessary. Employee of the month in my wee opinion :-)
21. november 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Jamie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the exceptional customer service that you received with Jamie. We have shared your kind words with Jamie, along with the rest the SafeDeposits team.
Kind regards,
SafeDeposits Scotland
Rachel was very helpful and explained…
Rachel was very helpful and explained the process clearly. It was a pleasure to communicate with her.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra SafeDeposits Scotland
Hello Linda,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the help you received from Rachel and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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