Runners Need Anmeldelser 

I didn’t want to leave a negative review, but I feel I’ve been left with no other option. I’ve been trying to contact your customer service all week with no response. My order was placed two weeks ago, and the parcel has been lost by the courier. It was intended for a specific event, which has now passed, making the situation even more disappointing.

At the very least, I would expect some form of communication from your team to update me on the status, along with an offer of a refund or replacement to resolve the issue. So far, I’ve received neither. This has been a very frustrating experience. Still don't know how am I going to get my money back...

Excellent service and great advice

Excellent service at the Liverpool Cotswold Outdoor shop. From my first contact with Becky and my running gait analysis with Phoebe today, it has been a pleasant experience.
Both were really interested in helping me with my running needs and finding the right pair of trainers for me. The whole experience was brilliant. I highly recommend this to anyone who loves running and needs friendly, expert advice.

I have a number of foot problems and felt that a previously recently bought training shoes which I bought in a hurry just weren’t working for me. This time I booked a fitting appointment and the Leeds store assistant Rebecca was excellent in all respects. My feet were remeasured professionally and I found out my feet have got bigger with age, all my measuring data was supplied to me on a summary sheet. Following that Rebecca who was easy to talk things through with, combined her patience and knowledge to explore options with me, and this resulted in a really good outcome for me in terms of much more comfortable feet. Fantastic service!

Waste of time trying to chat online with Tara who just said hello and then didn’t repond or reply back!! Really unprofessional and not helpful at all. Returns and refunds are a joke as they take so long to process 3 weeks and I’m still waiting. Would not recommend this store to anyone

I was looking for shoes with spikes for track and field usage (long jump, 400/800/1500m running). Given their name I assumed them to be a great to be a starting point, only to learn that they don't sell spike shoes at all! However, they do sell spare spikes!

Loved that store! Staff knew exactly what shoes I needed. Been running comfortably since

Great service from Eva at the Cardiff city centre shop. Good advice on footwear

Joe in the Truro Cotswold Store was absolutely brilliant. The gait analysis was really informative and I really appreciated his help in getting me into the correct running shoes for me and hopefully now back into running. I thoroughly recommend the service. Thank you Joe.

Zero response when asked when I could expect my running shoes. Courier was awful. I wouldn’t use agin. Rather pay full price somewhere else.

Excellent staff at High Street Kensington, really know their stuff and very helpful and friendly.

Following a gait analysis at Monument, Hoka Clifton 9 running shoes were recommended. While my usual size is 9.5, a size 11 was suggested to accommodate anticipated swelling during runs, despite feeling oversized. After a single kilometer trial on a treadmill, significant leg pain—unprecedented with my previous Asics footwear—occurred. I attempted a return today, but was informed that this was impossible due to the shoes having been used. This is unacceptable given the £130 cost and inability to wear the shoes. I recommend considering alternative retailers with more favorable return policies.

I would like to take this opportunity to praise Runners Need 🙏🏻 They are absolutely outstanding with the safe and secure delivery of my ever first pair of HOKA running shoes.
I highly recommend any runner ( male or female) to purchase from these guys 👍🏼
From start to finish the transition was smooth and easy. I put my 100% trust in this transaction and it came up trumps 🙏🏻
Everything that was described about my running shoes was correct, the size and fitting is the best I’ve ever had. I’ve had trouble with my feet ( bunions ) all my life, I could never find a pair that would completely fit me properly. I’ve tried so many brands and fittings, but these are the best I’ve ever ran in. For the very first time my feet finally feel happy and healthy. So i would like this opportunity to thank everyone at Runners Need for the best running shoes I’ve ever worn, I will definitely buy my next new pair from them. Thank you so much for describing them clearly and the images, making it so easy to measure my feet , and to make really sure they fit. I can’t stop smiling, my first run in them were out of this world, I definitely was flying, thanks to all the team at Runners Need you’ve made me so happy, loads of hugs and kisses, love from a very loyal customer Tracy 🫶🏻❤️ xxxx five stars every time ⭐️⭐️⭐️⭐️⭐️ xxxxx
P.S I wear a size 6.5, I always go up 1/2 a size, and they are a wide fit for my bunions 👍🏼 for all those runners who suffer like me, but no more I’ve got my new HOKA W CLIFTON WIDE YIPPEE.!!😆 🥳🙌🏻🏃🏼‍♀️xxxxxx

Very knowledgeable and didn't try to just sell me any trainers, quite quickly found a pair that suited me perfectly and resolved the issues I was having. Actually transformed my running in the shop, it's made me excited to get out running again!

Today we were helped in your Horsham store by the wonderful Daniella. She measured our feet and performed a gait analysis on the various shoes she recommended I try. She was incredibly friendly and knowledgeable and explained everything really well and answered all our questions in order to help us come to the decision of the right running shoe. I cannot rate her highly enough and she is a real credit to the store.

I needed some proper guidance on new running shoes in preparation for an upcoming Ironman race. Rassa at the London Monument store was exactly who I needed - patient, knowledgeable, nothing was too much effort. I wouldn't normally take the time to write reviews like this but she was top draw!

Used Runners Need for the 1st time today when I went into the Bluewater Store and couldn’t be happier. Both members of staff had customers when I arrived but I was almost immediately acknowledged and told I’d been seen to shortly, which I was. Connor was then very attentive, conducted my Gait Analysis, provided me with a range of shoes each 1 of which I tried on the treadmill. The process re affirmed what I pretty well knew already now corroborated with their tech. The result, 1 pair of incredibly comfortable running shoes and 1 very satisfied customer.

I had specifically made the trip to the store looking to buy Saucony Womens Endorphin Pro 4’s I needed to try on both size 8.5 and 9 (which are available) to make sure I was buying the correct size rather than ordering online.

When I asked inshore to try these on, I was informed that Runners Need do not stock larger than a size 8 in women’s running trainers!!!!! And was informed that I would have to go online to another store to purchase these, and instead offered a mens version of the same shoes, which of course was no good to me! And also mens shoes don’t come in Magenta Pink.

Choosing not to stock larger sizes for women inshore when you do for men is simply discriminatory against women with larger feet.

As the average height of women is rising, their she sizes are of course rising with them!

I emailed this to Runners Need, and got this:

Thank you for sharing your experience with us. We appreciate your feedback regarding the availability of women's shoe sizes in-store. While we strive to meet all customer needs, your input is invaluable in helping us improve our services. I will pass your feedback onto the relevant team so they are made aware of the problem you had in-store.

Which not only does not respond to the points made, it is an email template where they have changed a few words.

After a 140 mile round trip to go to the store, i am severely dissatisfied

Edit: 06/04/24: Still no response received after reply to this email!

Excellent service

Terrible Gait Analysis

Went into the London branch on Mercer Street Covent Garden for a gait analysis to get new shoes, as I had been through the process the year before to get trainers for my triathlon, but they were giving me arch blisters during my 2025 half marathon training. The 'expert' was extremely unhelpful, blamed the socks I was wearing for the blisters (I wear double layered running socks) and that the trainers I wear were the wrong size (they weren't, I had these recommended following my gait analysis the previous year). The only feedback I received was that I 'massively over-pronate' multiple times, but upon asking how I resolve this, they could not give me an answer. I was left alone to try on shoes, was not paid attention or given advice. I walked away with no shoes and a waste of £15. Would NOT recommend.