I adopted a cat from RSPCA West Hatch. The staff are very knowledgeable and friendly, responding quickly via emails or phone calls. I was given plenty of helpful information regarding his needs and ad... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Paid 7 quid extra for an express delivery, theyve posted it through as normal and not express delivery, 3 days later my parcl still not even been handed over to royalmail. Not a serious company what... Se mere
Virksomheden har svaret
We adopted a dog and the process was made so easy by the helpful, friendly and above all very professional staff. They went above and beyond to ensure that we fully "bonded' with our chosen dog before... Se mere
Virksomheden har svaret
The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Kontaktoplysninger
Storbritannien
- www.rspca.org.uk
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Under middel
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Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Severely Injured Bird
My 85yr Mum had a pigeon in her garden with a bone sticking out of its neck and it's head hanging down, couldn't lift it's head and was just walking around like this for more than 24hrs in extreme pain and very distressed. My Mum was also distressed. Rang the RSPCA for help and they just didn't want to know. I will never give to the RSPCA again. I may add that I also contacted the RSPB, PDSA and a local nature rescue centre and got the same cold response. We just wanted someone to put this poor bird out of it's misery as could not bring ourselves to do it or have the know how. I will never contribute to any of the above charity's, utter disgrace.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Allison,
We're so sorry you felt let down when you tried to reach us. We truly understand how distressing it is to see a pigeon in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA.
That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
Best wishes
Sarah
They should be ashamed not proud
They should be ashamed not proud!
Reported a feral cat who has an injured open wound ear.
Just going around in circles, nothing accomplished & still leaving this poor cat without any care & assistance.
I have phoned you, because I cannot capture this poor cat by myself & take to the vet. This is when you people should be stepping in.
Not my first time reporting on abandoned or cats in need of support.
They just waste your time & don’t give a toss.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Terri,
Thank you for leaving your review and we're so sorry you felt let down when you tried to reach us. We understand how distressing it is to see an animal in need.
We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
Best wishes
Sarah
Confused staff = negative family experiences
Warning re confused staff: Our application was turned down based on Annie's confusion. I mentioned my experience included us having dogs to stay - she put 2 & 2 together & came up with 10: "Sorry to disappoint but you can't adopt as you cannot have dogs to stay with an adopted dog" = assumptions rather than fact finding?
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Ms Smithers,
Thank you for taking the time to share this — it sounds like a really frustrating experience, especially when you were trying to give a dog a loving home.
We’re not clear from your review if you have been in contact with an RSPCA branch or a national RSPCA animal centre. Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own rehoming applications and communications, so the best way forward is to contact the branch directly.
You can find their contact details for your local branch here: https://www.rspca.org.uk/whatwedo/yourlocal
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
Alternatively, if you have been in touch with a national RSPCA animal centre please fill in our complaints form so that our team can assist you: https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for caring about adopting — we know how much it means to the animals waiting for a home.
Best wishes
Emma
Wonderful experience being a volunteer fosterer
I became a volunteer dog fosterer at the West Hatch branch of RSPCA back in March. The training and support I received from start to finish was brilliant. I felt I was being welcomed into a large, professional organisation which hadn't lost the personal touch. Within a few weeks I was ready to meet my first foster - Penny. I went to visit her first and then brought my partner and children a few days later to ensure Penny was comfortable with us all, which she was. The process of taking her home was relaxed, professional and well thought out. We were able to borrow any equipment we needed including bedding, a lead and toys. Food was provided too. There was no pressure to take her on, unless I wanted to, and importantly the staff wanted to see how Penny responded to the rest of the family too. Penny needed various visits to the RSPCA vet to ensure she was healthy and ready to be adopted. Both the vets I met were lovely, unhurried and thorough. I felt informed and supported in giving her any prescribed medicine or treatment plans. When Penny went off her walks I let the team know and they consulted with their animal behaviourist to offer me some advice. This was invaluable and gave me some different gentle approaches to try with her. After a few weeks with us, we started to see a real difference in Penny. She started to relax and gain confidence. I remember the first time she did the zoomies around the garden. It wasn't long before we all fell in love with her and I let Emma at the RSPCA know we'd like to adopt her. She was very positive and said they never minded a foster fail. Four months on, we've officially adopted Penny. The RSPCA staff have all been wonderful and I'm so grateful for the positive experience I had in the short time I was a volunteer fosterer.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Zoe,
Thank you so much for the very kind feedback about your experience becoming an RSPCA volunteer dog fosterer. We are so pleased that our team was able to offer you all of the support and assistance you needed during your time fostering Penny and it is fantastic to hear that she has successfully found such a loving forever home.
Best wishes
Emma
I am extremely disappointed with my…
I am extremely disappointed with my experience with the RSPCA. After two abandoned kittens were left on my doorstep, I contacted them expecting urgent help for vulnerable animals in obvious need. Instead, I was met with a lack of compassion, poor communication, and no meaningful assistance.
It was incredibly frustrating to be left feeling as though the responsibility had been pushed back onto me rather than the organisation that promotes itself as being there to protect animals. The response I received gave the impression that the welfare of these kittens was not treated with the urgency the situation deserved.
This experience has seriously damaged my confidence in the RSPCA. When people reach out in an emergency involving abandoned animals, they should receive practical support, clear advice, and prompt action—not be left feeling abandoned themselves.
Based on my experience, I cannot recommend the RSPCA. I found the service disappointing, unhelpful, and far below the standard I expected from a charity dedicated to animal welfare.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Brian
Thank you for your review after you contacted us about the kittens you called us about. We're so sorry you felt let down when you tried to reach us and we truly appreciate the compassion you have shown for the kittens.
Please know that every report we receive matters to us but as a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Sarah
It’s no wonder the reputation has gone…
It’s no wonder the reputation has gone rapidly downhill over the years. Reported a tethered horse left out in the sun, without water, every single day throughout this heatwave. On the shortest lead, on a main road with a tiny area of grass and they won’t even look at it unless it looks like it’s in bad shape. So this horse needs to be collapsed dying before they’ll even consider a drive by. No help whatsoever.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Sarah,
Thank you for leaving your review and sharing your concerns regarding the tethered horse you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
Thank you for taking the time to share this — it helps us improve.
With best wishes
Emma
Absolutely terrible i cant get hold of…
Absolutely terrible i cant get hold of anyone and theres no help ive tried many numbers. They used to do vetcare they dont do that and im trying to get hold of them for an injured cat and they dont care. Whats the point in them. Theyve gone down hill. I haven't been able to speak to one person the automated phone is awful and very depressing.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Arfon,
Thank you for your feedback regarding our telephone systems. We understand how frustrating it is to have difficulty speaking to a person, especially when you are trying to reach us for help.
We are actively working to balance the high volume of calls we receive daily with our limited charity resources. The automated system is designed to quickly route urgent animal cruelty reports to dedicated handlers, ensuring those animals in immediate danger receive priority assistance.
We acknowledge that this system is not perfect and can lead to extended hold times and recorded messages for general inquiries. We are continuously reviewing and refining our processes to improve accessibility and make sure everyone can connect with the right support as efficiently as possible.
We appreciate your patience and your care for animals.
With best wishes
Emma
A neighbour died suddenly this week he…
A neighbour died suddenly this week he had a pet dog a small cross breed, none of the neighbours could take it in, the RSPCA refused to come to its aid the police told me they have this problem on a regular basis, the police could not take the dog and so it was left on its own for the night, the RSPCA advertise every 5 minutes on TV saying how they do such a good service, well not in my experience 😡
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hello Robert
Thank you for your review - we're very sorry to hear about these circumstances. In the event of owners passing away, responsibility for their animals is passed to their next of kin.
If there is no next of kin or police can’t contact them, then the police have a duty of care to secure the property, including any animals that have been left following their owner’s death.
If the owner was taken into hospital before passing away, then under Section 47 of the Care Act 2014 (in England) and Section 58 of the Social Services and Wellbeing (Wales) Act 2014 (in Wales), the local authority has a duty to take into its care any pets that cannot be cared for by relatives.
I'm so sorry that we could not help on this occasion, but as a charity with limited resources we must prioritise reports of cruelty and neglect and refer people to other organisations that can help in the circumstances you describe.
With best wishes
Emma
Know of dogs in distress be kept in a…
Know of dogs in distress be kept in a house in horrendous conditions. No ventilation In this hot weather, we’re having left all weekend Tried to phone the RSPCA in the end, just gave up total waste of time. This is not emergency service, for animals unless you’re making Donation?
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Jane,
Thank you for your feedback regarding our telephone systems. We understand how frustrating it is to have difficulty speaking to a person, especially when you are trying to reach us for help.
We are actively working to balance the high volume of calls we receive daily with our limited charity resources. The automated system is designed to quickly route urgent animal cruelty reports to dedicated handlers, ensuring those animals in immediate danger receive priority assistance.
We acknowledge that this system is not perfect and can lead to extended hold times and recorded messages for general inquiries. We are continuously reviewing and refining our processes to improve accessibility and make sure everyone can connect with the right support as efficiently as possible.
We appreciate your patience and your care for animals.
With best wishes,
Sarah
First class service for a budget price.
I visited the RSPCA clinic in Bolton. The reception staff were lovely, as usual. The waiting area is large and airy. I was seen by a last year university student called Jess who asked lots of questions and was knowledgeable, professional, kind and caring. She clearly loves the path she has chosen and was especially gentle with my 14 and a half year old dog. After she consulted with the vet, I was given the treatment, which costs a fraction of the price you pay at a vets. I highly recommend Bolton RSPCA Clinic.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Thank you Rita for leaving your positive review about your experience with the RSPCA Bolton Branch after visiting their Bolton Clinic. It is lovely to hear how the team were so kind and thorough during your appointment and we hope that your dog is responding well to the treatment.
With best wishes,
Sarah
On the phone for over 30mins being told…
On the phone for over 30mins being told I'm first in the queue. Final get to speak to someone and low and behold there's nothing they can do. Given me other people numbers that I have to ring. This is the 2 second time I've rang over an injured wild animal and yet they can't send someone out or do anything. Yet still happy to take millions of people money but can't provide a service. It's a joke
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Nick,
We're so sorry you felt let down when you tried to reach us. We understand how distressing it is to see a wild animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet or visit our website to find an appropriate wildlife rehabilitation centre rather than waiting for the RSPCA.
You can find the details on our website here:
https://www.rspca.org.uk/adviceandwelfare/wildlife/rescuecentre
This is because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
With best wishes
Emma
on 2 occasions over the years they have…
on 2 occasions over the years they have failed me . both issues one was a kitten the other a fledgling crow they refused to come out
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Susanna,
We're so sorry you felt let down when you tried to reach us. We understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases. This means there are sadly times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your reports weren't important — they help us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for animals in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
With best wishes
Emma
We rescued a great tit fledgling from a…
We rescued a great tit fledgling from a cat, kept him safe overnight and rang West Hatch RSPCA and Wildlife Centre first thing in the morning. They answered immediately abd asked us to bring him in. The Wildlife reception took a few details and told us that the vet would check him and he would go to a fledgling enclosure and be released when independent. We were invited to check on his progress via email which we did. Two weeks later, he is recovering well from emphacema and feeding and flying well, so will hopefully be released soon. What an amazing organisation this is! So grateful this tiny little bird could be saved. Just brilliant!
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Christine,
Thank you for taking the time to leave your positive review of our West Hatch Wildlife Centre and for your commitment and dedication to getting the fledgling bird the care that it needed.
I am so pleased to hear that you have been updated about its rehabilitation and that it will soon be released back into the wild.
Thank you again for the compassion you have shown — your passion is shared by everyone at the RSPCA.
Best wishes
Emma
Got to march for the RSPCA Proudly
Got to march for the RSPCA with so many passionate people, and connecting with the community who support this important cause!
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Thank you Adam for leaving such a positive review after your experience marching with the RSPCA.
We truly appreciate your compassion for animals and we are so glad you were able to support us standing up for animal welfare — your passion is shared by everyone at the RSPCA.
Best wishes,
Sarah
I have called for assistance their…
I have called for assistance their response it to take this animal to a vet at my cost!!
Absolutely disgraceful!
I cant believe the RSPCA operate by asking the public to pay vet bills for inured animals..
9. juli 2026
Uopfordret anmeldelse
A heartwarming experience
Called RSPCA as fox cub had head trapped between our concrete fence post showing a great deal of distress. Within two hours, not only did a lovely lady attend, but she was able to release the little fella and check him over for injury before setting him free to rejoin his “mum”. She not only aided our little fox cub but dealt with this upsetting situation in a professional manner. We appreciate there are limited resources to deal with all animal “emergencies” such as this, but we hope our monthly donation will go some way to supporting their invaluable work. Thank you RSPCA.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Thank you Susan for your positive review and for calling us for help with the distressed fox cub.
We’re so pleased to hear that our officer was able to successfully release the cub. Every animal matters to us and our teams work incredibly hard to help as many animals as we can. Your very generous donation is greatly appreciated to enable us to continue this vital work.
With best wishes
Sarah
Ill wild animal…
I got in touch about an ill wild animal and they were able to give me advice as how I could obtain help. Unfortunately, due to the present demand (hot weather and animals suffering because of it) they couldn't help themselves but they put me in touch with someone else who is supporting me in providing treatment for the animal.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Thank you Margaret for leaving such a positive review and for getting in touch about the animal you were worried about. We’re so pleased to hear that our team was able to put in touch with someone who could help to provide the necessary treatment and we hope the animal you contacted us about is now recovering well.
With best wishes
Sarah
Save your money
Save your money. Do not donate to this charity even if you feel like it's morally wrong.
Because the only morally wrong thing IS this charity.
I held my tongue until I could no longer.
2 situations occurred that has led me to believe that this 'charity' is a BUSINESS and NOT a charity at all.
First things first, what do you see FIRST when you access their website ''DONATE HERE'' - but when you want to look for a contact detail it's like looking at a maze.
Situation 1. Found a stray that looked like it needed urgent care, called up regarding this - in short, they couldn't offer help. Hung up.
Situation 2. 2 neglected cats are found in my neighbourhood. No food, no water, no shelter - all year round (hail, snow, wind and extreme heat). During the heat wave I had no choice but to call for advice, no advice was given, no 'next steps' were given , just an agent telling me that their process is 'private and confidential' .. okay, sure.
If there was a definition of 'corruption' then this charity IS the star of it.
Do not donate here, you'll just be lining corporate pockets because agents are useless, corporate is heartless.
Do not make money our of empathy, what a sick thing to do.
Bare minimum, no empathy, ridiculous system.
If you want to help animals and you live in SE, call Tatty Cats. A lovely lady (her number is the FIRST thing you'll see on her website), independent so her time and space is limited but even then, her efforts outshine whatever this RSPCA can do.
Do animals and yourself a favour, DO NOT donate here. STOP feeding the pockets of some disgusting CEO. Do real charity by looking for the right people who can truly help.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Kay,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after contacting us about the animals you were concerned about. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
We take all service complaints seriously. If you are involved in a situation in the future where you are dissatisfied with our service, please use our formal complaints process so we can review the specific details:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Emma
My experience with RSPCA Craven has…
My experience with RSPCA Craven has been one of the most upsetting experiences I've ever had.
After adopting a kitten, I became overwhelmed during the first week and asked for her to be returned while I was in a state of panic and distress. Looking back, what I actually needed was support and reassurance. Instead, arrangements were made for her return almost immediately, without anyone first asking whether I wanted advice, time to think, or help to work through what I was experiencing.
Within less than 24 hours I realised I had made a terrible mistake and repeatedly explained that I had acted in panic and desperately regretted my decision. Despite this, my request wasn't addressed in an appropriate manner.
I was also deeply concerned by how information was handled throughout the process. The branch contacted my mother after I had only authorised contact with her on the day that I sent that original email because I was too distressed to speak myself. My Mother was not aware that I had contacted them on the following two days to try and work something out with them, but they decided to let my Mother know this and discuss contents of my email.
I was then sent detailed updates about prospective adopters of the rest of the litter, including information about where they had travelled from and the progress of their adoption enquiries. The foster carer also sent my mother a text message containing further information about prospective adopters, meaning I now know the names of people adopting kittens and where they live, making them identifiable —information I should have been given.
Throughout the process I felt my concerns were dismissed rather than addressed. Even after submitting a formal complaint, I was eventually informed that they would not respond to any further emails.
As a result of my experience, I have now escalated my concerns to senior executives for independent review. I hope this leads to improvements in the management of that branch and how adopters in emotional distress are supported and how personal information is handled in future.
I fully appreciate that animal welfare must always come first, but adopters also deserve compassion, respectful communication and careful handling of personal information. Unfortunately, that was not my experience, and I cannot recommend this branch based on how my case was handled. This branch do not care for animal welfare in the slightest and just want their money and the kittens gone.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hello Emma
I’m so sorry to hear that you’re feeling upset and distressed by the experience you mention.
RSPCA branches are actually separately registered charities from RSPCA England & Wales (sometimes known as the ‘national Society) which owns this Trustpilot page.
We’re aware that your concerns have been received and are being reviewed, so you’ll receive a reply in due course.
With very best wishes
Sarah
Contacted them for a little bit of help…
Contacted them for a little bit of help as my dog needed emergency vet and I don’t get paid Friday. They were about as much help as a chocolate fire guard so from now on my monthly donation is cancelled as they are more interested in making public appeals than they are in actually helping
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Michael,
Thank you for your review. We’re sorry that you are experiencing such difficult circumstances and we appreciate how worrying it can be when our pets need veterinary help.
When costs are a concern RSPCA branches may be able to help pet owners in receipt of a low income state benefit where funds allow but you will need to contact your local Branch directly to enquire. You can find their contact details at https://www.rspca.org.uk/whatwedo/yourlocal
Information about other help that may be available with vet bills can be found at https://www.rspca.org.uk/adviceandwelfare/costofliving
Thank you for taking the time to contact us, we hope that you have been able to find the help that your dog needs
Best wishes
Sarah
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