Room to Grow Anmeldelser 

Ordered a rug over a week ago and no update since ordering. No delivery date given on product when ordered and not responded to 2 emails this week. Would like to know when rug will be delivered or if I need to ask for a refund, but can't get response.

This company is awful! We ordered a bed before Christmas and still had no update on delivery in March. After waiting so long we asked for a refund which they said they'd issue and would take 14 working days, we should have received this the end of April it's nearly the end of May still no sign of our refund our Emails are being ignored when we ask for an update yet we are still receiving emails for current offers. They'll happily take your money but don't want to give it back.

Same experience as many others about a cancelled order and no refund. Good news, I have a solution. Just dispute the charge with your bank, doesn’t matter if it’s not a credit card, and they’ll pay you back the money. They are well aware that this company is a sham. While you’re at it, report them to trading standards or consider small claims court

This company has taken our order (£508.95!!) and not fulfilled it so we had to cancel it after waiting for weeks with no real update as to if the bed would ever be delivered.

We then cancelled the order and it’s been nearly a month and no sign of a refund, despite us chasing.

We are now in the process of issuing a letter before action and starting a small claim.

Will have to issue against company director as well.

Such a shame, if they can’t fulfil the bed order at least issue your customers with a refund. Such a waste of time and how can you hold on to such a lot of money of someone’s!! It’s completely unethical

From my experience with them they do not seem to have any intention to fulfil orders or issue any refunds. Do not order from this company, the positive reviews are unlikely to be genuine as they are from unverified accounts with no review history.

Anyone who has been scammed should make a court claim against TCFC Retail Limited (company number 14684642).

After waiting months and not receiving a delivery date, I cancelled my order for a refund. The email advised that I would receive the money back in my account within 14 days. It has now been 3 weeks and I still have not received my refund. If you see this, you can search for the email I sent last night.

What a joke of a company! They have again replied on this site and asked for a reference number to pretend to everyone else they are sorting the issue…..they have had 30 emails, multiple reviews with reference numbers. Scam of a company, avoid at all costs!

I ordered a bed in March for my son but quickly realised it was not going to come in time. I contacted customer service who stated they would refund me within 20 days. I waited for the refund and still have not received it.
I have sent multiple emails and occasionally had a reply but no one has issued the refund. I was asked for proof of payment, which I provided promptly but still have not received anything back. Terrible customer service. I requested the refund 40 days ago.

I was told this has been escalated to management 7 days ago but still heard nothing, despite multiple emails.

As far as I can tell, this company never did intend to deliver the bed in the first place. I ordered and paid in Dec 2024, and had several curteous email exchanges explaining various delays, making me think this company was real. By April 2025, they had made half a dozen excuses, increasingly far fetched, and I realized I had been scammed. I see now they do not intend to refund my payment (despite my demands and their promising that the "accounts team" is looking into it), nor do they intend to deliver a bed. Very upset that not only have they stolen my money, but they have the guile to continue to respond to my emails "pretending" to care, though clearly they do not.

I ordered an £800 bed frame on 10th March with an estimated delivery of 10-15 working days. When I still hadn't heard anything 3 weeks later I sent them an email asking for an update, to which they replied that their warehouse had closed so all orders were on hold and they could not tell me when I might see the delivery (might have been nice to be informed of that without having to prompt them). I therefore asked for a full refund, which they agreed to on 4th April, stating it may take 14 working days to be refunded. 3 weeks later with no refund in sight I contact them again and get an email saying it will be escalated to their accounts team. Another week later and still no refund or any further contact, although I've tried emailing them once again.
I'd advise to stay clear of this company. Hopefully at some point I'll get my £800 back!

If there was zero stars I would have selected that. I ordered a high sleeper bed for my daughter it said deliver in 6 - 8 weeks. But got delayed few weeks for some reason then again they say it will still take 4 -6 weeks more or to cancel order. So we cancelled asked for refund which they keep saying it is processed by it hasn't come through till today nor they replying to email for 2weeks and they do not have a contact number so we can't talk to them. Seems fraud I see so many reviews like mine on there website. BE CAREFUL

Ordered an item for a birthday present was meant to be delivered working 3-5 days which was paid for. 11 days later was still waiting for item contacted company to be told it would be delivered within 7 more days so had to cancel order. Shocking customer service and personally will never use again if that's how they treat customers

Complete scam. Ordered and paid for bed and mattress in Jan 2025. Told it would be 12 weeks max. Telephone line either cuts off or says they are busy and to call back later. Sent 3 emails. No response. Sent 2 instragram messages requesting a refund. No response. DO NOT BUY FROM THIS COMPANY.

Spent over £2500 on 3 beds and asked for a refund early April. I've been waiting since.
They tried to prevent the cancellation of the order by offering me a £50 voucher but evidently that was simply a technique to avoiding the refund. It's apparent the company cannot deliver on its orders, avoid avoid avoid.
The communication has been appalling, shame of you for taking advantage and still trading.

IT IS A SCAM DO NOT BUY Bought a bed in Dec, it hadn’t arrived by April, requested a refund, wasn’t processed, now ignoring emails. Needing to take legal action and report to trading standards.

EDITED to add - since the company replied to me, they have only sent me a generic email about refunds, for the 10th time. They haven’t provided any evidence of the refund they claim to have made or answered any of my requests for info. Absolutely shocking, I am STILL out of pocket almost £500, for over 1 year now. Avoid like the plague.

I ordered and paid almost £500 for a chest of drawers 1 year ago (1st May 2024). There was a long delay in the item being in stock and after several months, in November 2024, I asked for my order to be cancelled and to receive a refund.
I was contacted by Room to Grow to ask for my bank details as, when they tried to refund to the original debit card it wouldn’t go through as it had expired some months earlier. I provided my bank details and waited and waited. To this date I have still not received my refund. I have tried to contact Room to Grow on numerous occasions. They have sporadically replied to my emails to say the refund was processed to my original debit card. I have an email from them disproving this, they were unable to process the refund to my original debit card as it had expired. I have been in touch with my bank who have confirmed that no refund has been received. My bank has asked for the authorisation code from Room to Grow. We have had no response. Absolutely appalling. I consider this theft by this stage.

It is such a shame I didn't take the reviews seriously enough.

I ordered my sons bed on the 31st Jan, so I was expecting to receive the bed with 6-8 weeks as it says on their website.

Within this period I sent a number of emails, asking for a status updates. They informed me that the bed is within production and aim to receive it in March. I was comfortable with the explanation but this was the decline of trust.

I followed up with another email mid March, confirming if my order would be delivered in the promised time frame. To be told delivery will be towards the end of April, adding an additional 4 weeks. At this point I informed them this is not acceptable and requested a refund. Their policy is to return the funds to their customers within 14 days. Of course this did not happen, luckily I order via my credit card and they managed to get the refund on my behalf.

PLEASE, PLEASE, PLEASE read this review and do not bother ordering a bed from this company!

I ordered a bed for my son’s birthday, 10 weeks in advance of his birthday. With the site saying it would deliver in 4-6 weeks. 8 weeks go by and only after chasing do they tell me that it would “be a few more weeks” because of supply delays. I cancel the order and order a different bed from a different site, which arrives in 3 days (! Props to them for awesome customer service). Room to grow said they would refund me, as they have a 14 day refund policy post delivery anyway… yeah. It’s been over a month. They’ve now had my money in their account for 4 months. Their customer comms are awful.

A note to trust pilot - please investigate all of the false 5 star reviews that the company themselves are adding daily in an attempt to cancel out the huge volume of real 1 star reviews from customers who have been scammed by this illegally trading fraudulent company. I will not let this go… this company must be stopped from scamming more innocent people.

AVOID AT ALL COST, NOT TO BE TRUSTED AND REAL SCAMMERS
I ordered a bed and mattress early December, 3 months on and still nothing!
Every excuse given: customs, manufacture fault and shipping. All was a load of rubbish!
Requested for a refund and still nothing. This will now be taken to the court to ensure no more customers are fooled.

The owners spend more time making up false reviews then actually delivering goods to suppliers. Or even better, they should close the site down all together.

Companies house shows they trade under a different company which clearly is not a legit company!

Please check before you buy.