Rocket Gardens Anmeldelser 

365
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

What fabulous service. I have placed 2 orders and was able to specify dates that I was unable to receive plants which was fantastic. Notifications were spot on re delivery and time frames. Plants... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I ordered some wildflower plants recently. I received an email to say when they would be dispatched. I realised that they would arrive when we would be on a last minute holiday. No problem…the c... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very pleased with recent purchase of several different organic herb plug plants (sets of three).All significant size and healthy, also carefully packaged. (Far better than previous experiences with... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Ordered several varieties of chilli plants based on review based over 2 separate orders. Requested delay to order due to being away when delivery scheduled. One batch still arrived despite the request... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Have
  2. Økologisk landbrug

Skrevet af virksomheden

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

365 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,3

Alle anmeldelser

(365)

96 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Really happy with my plant delivery

Really happy with my plant delivery! The plants arrived healthy, happy, and well-hydrated. The packaging was smart, eco-friendly, and fully recyclable.

30. maj 2025
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Besvarelse fra Rocket Gardens

Thank you for taking the time to send us your comments. We are so pleased you appreciated our eco-friendly packaging. We're glad your plants arrived safely, happy planting!
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

Highly recommend

I love growing padron peppers, but they are hard to find in my area, and growing from seed is not always successful.... I came across Rocket Gardens by chance so ordered for the first time recently, you never quite know what quality of plants you will receive when ordering on line.....so when they arrived, I was absolutely thrilled, the packaging was really secure, the plants were amazing quality, healthy and far more established than "plug plants" ordered from other companies in the past....thank you for great service and quality...highly recommend this company

23. maj 2025
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Besvarelse fra Rocket Gardens

Thank you so much for your lovely feedback! We are delighted to hear that you were pleased with the Padron pepper plants and that they arrived safely and in great condition and it means so much to know our efforts to provide healthy, well established plants and secure packaging are appreciated. Best wishes, Rocket Gardens

Bedømt til 5 ud af 5 stjerner

Very good experience

I don’t usually leave reviews, but these people earned one. I ordered three Cream Strawberry plants for my mum, and they showed up in perfect condition. Each plant was tucked into its own paper bag and taped securely in the box, so none of the little buds got knocked off. I’ll definitely order from them again!

23. maj 2025
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Besvarelse fra Rocket Gardens

Thank you so much for your kind words. We are absolutely thrilled to hear that the Strawberry plants arrived safely and made your mum happy. We put a lot of care into our packaging, so it means a lot to know it made a difference. Best wishes, Rocket Gardens

Bedømt til 5 ud af 5 stjerner

I can’t recommend Rocket Garden…

I can’t recommend Rocket Garden products enough. The variety of plants I had ordered all arrived packaged with care and great attention so that they all arrived very healthy, undamaged and soil lovely and moist. I have ordered from other places in the past and they plants have arrived dry and in poor condition. I will definitely buy from here again. Thankyou 🌻

21. maj 2025
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Besvarelse fra Rocket Gardens

Thank you so much for your lovely review! We’re thrilled to hear your plants arrived safe, healthy, and happy. It means the world to us to be your go to after past disappointments elsewhere. We can’t wait to send more growing joy your way soon!

Bedømt til 5 ud af 5 stjerner

I have been using this company for two…

I have been using this company for two years and have loved receiving their carefully packaged vibrant plants. When through no fault of theirs, some plants were delayed in the post, they were replaced immediately. It’s a pleasure to buy from them.

22. maj 2025
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Besvarelse fra Rocket Gardens

Thank you so much for your continued support over the past two years! We're delighted to hear you've enjoyed our plants and service. It means a lot to us that you've had such a positive experience, even when things don’t go perfectly. Happy growing, and we look forward to sending you more vibrant plants!!

Bedømt til 5 ud af 5 stjerner

Have ordered from Rocket Gardens twice…

Have ordered from Rocket Gardens twice now. Quick delivery and the plants have been really good

Also, Aston was very helpful when I made a mistake with my order.

2. maj 2025
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Besvarelse fra Rocket Gardens

Thank you so much for the lovely review! We're thrilled you’re happy with everything and that Aston was able to help you!

Wishing you all the best on your growing journey! 🌱

Bedømt til 5 ud af 5 stjerner

great prices and i knew when my plants…

great prices and i knew when my plants and veg would arrive.the bonus for me was the plugs were larger than expected and very healthy

16. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Thank you so much for the lovely feedback.

We wish you a fruitful growing season.

Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

5☆! Excellent

Warned about delivery,tick, delivered as advised and left in safe place, tick. Excellent packaging, tick. Healthy plants plugs tick.....whats not to like. 5☆.

21. maj 2025
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Besvarelse fra Rocket Gardens

Thank you for your lovely feedback.

We are glad to hear you felt well informed and we take pride in our completely plastic free packaging.

We are glad to hear you had a positive experience

Best Wishes,
Rocket Gardens

Bedømt til 3 ud af 5 stjerner

Missing a proper phone contact

Can you imagine a company which you can't phone? I tried it with mails, useless, then I found a possibility
for a chat on their website. First you have a useless computer on the chat and after that I finally typed with a kind person, but it was very much time consuming. At the end it seems it was a IT mistake on their side. One positive side, therefore the 3 stars, the plugs I got have been fresh and healthy.

21. maj 2025
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Besvarelse fra Rocket Gardens

Hi there,
Thank you for your review.
Due to the seasonal nature and size of the business, we do not have a telephone line.
We are a small team and we have found that answering customer queries via email and live chat to be much more efficient and it also avoids our customers waiting on hold for a long time in phone queues.
I'm sorry you found it a challenge getting in contact with us but I'm glad we were able to resolve your issue through our live chat.
We are glad to hear the plants arrived safely as well.
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

Stress free, Great Communication and quality plants.

I first purchased some potatoes and they all are doing well so 100 percent on those, as someone who's got a background in horti I can tell you 100 percent isn't always achievable. Today I got my 45 strawberry plants,15 tomatoes,20 leeks and 10 carrot plants and they all made it to me none broken. Packaged very well, very impressed with the service all around from the packing, and responsive communication which I appreciate greatly. I don't have time to chase people and they were spot on. These are now my go-to guys for sure, stress-free experience. Oh and all the plants look very healthy and have vigor. Oh and I'm on my third order of the season..

20. maj 2025
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Besvarelse fra Rocket Gardens

Hi Jim,
Thank you for taking the time to review your Rocket Gardens experience. We always try our best to keep customers updated and we are so glad to hear you felt we kept you informed throughout the order process.
We hope you enjoy growing your plants.
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

Cornish treasure

I ordered some unusual herbs. I was really impressed when they arrived, especially with the care taken over packing. The plants were exceptional quality too.
I was impressed with communication from the company throughout .
The catalogue is really attractive and informative, and I wanted to place another order immediately, but don’t have room in the garden ☺️
It’s the first time I have used Rocket gardens, but it won’t be the last. Hopefully I will visit next time I am in Cornwall

20. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Patricia,
Thank you so much for the lovely comments. I am so glad your herbs arrived safely and you enjoyed our catalogue.
Enjoy growing your plants.
Best Wishes,
Rocket Gardens

Bedømt til 4 ud af 5 stjerner

Good quality plants

Good quality plants, well hydrated well packaged. The 4 rather than 5 star was because a reminder was needed for the delivery window.

16. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Anthony,
Thank you so much for your comments. We really appreciate our customers keeping us informed of their experience as we continue to develop the best ways to keep customers updated throughout the ordering process. We hope you enjoy your plants.
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

Very happy with my plants

Very happy with my plants! All arrived well packaged and healthy looking. Delivery itself was mentioned on the website and took about 3-4 weeks which was definitely worth the wait. Will order again next year!

16. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Karolinka,
Thank you for taking the time to review your Rocket Gardens experience. We try to keep our customers as informed as possible regarding their delivery, so we are glad the messaging was clear.
We hope you enjoy planting your garden.
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

High plant quality and delivery

With over 40 yrs of using different plant companies, Rocket Gardens are easily the best in their quality of plants and in their packing & delivery. Not one damaged plant which is highly unusual! Also their catalogue is informative, helpful and easy to use. Well done !

8. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Norman,
Thank you so much for your lovely comments. We are glad your delivery arrived safely with all the plants as they should be and you are enjoying your grow guide. Happy Planting!
Best Wishes,
Rocket Gardens

Bedømt til 1 ud af 5 stjerner

Hate to leave a bad review…

Hate to leave a bad review, but unfortunately have no choice. Ordered some bean plants for my Mum. Unfortunately they arrived incredibly leggy and unhealthy, weak plants. I emailed to complain, but other people heard nothing back, which is very disappointing. Had to order more plants from elsewhere. So £20 down the drain. Obviously wouldn’t recommend.
After leaving this review I was given a refund.

30. april 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Louise,
I'm sorry you were not happy with your Rocket Gardens delivery. Although we try our best to be available on live chat, we are not always available out of ours to respond. Our customer service team replied to your message within the timeframe stated in the live chat out of hours response but unfortunately the message didn't get to you.
We have since responded again and I can see that you were offered a full refund for your plants.
Please accept our apologies.
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

A delightful experience !

Dear Rocket Garden Team,
I just wanted to take a moment to thank you for the wonderful experience of receiving my order. My plants arrived this morning, and unwrapping them was an absolute delight! From the careful packaging to the charming tape reading " I am a plant- get me out of here:)", every detail made the experience extra special.
I also truly appreciate the booklet and postcards included in the package—such a lovely touch and help! Despite the journey, the plants look beautiful, and with the sunshine we're currently enjoying, I have no doubt they will thrive wonderfully.
Additionally, thank you for ensuring that everything was eco-friendly and biodegradable. It is great to see that sustainability is at the heart of what you do!
I will highly recommend Rocket Garden to my family and friends, and I definitely become a dedicated customer!

13. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Dorota,
Thank you so much for taking the time to review your Rocket Gardens experience. We are so glad that the plants made it safely to you and you enjoyed our plastic free packaging. We have been working hard to achieve this for our customers. Happy Planting!
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

A new addition to the plug plant Gang!

I like most people were looking for the first time on Google - on buying wild flower plug plants. There seems to be a whole new section of the market where company's are relatively new. Loved Rocket Gardens right from the start. Had a few questions which were asked and found that the advisors were answering in their own time later that evening.
Placed the order and was kept informed every step of the way until the plugs were delivered on Sunday evening. Could have cried when I saw the attention to detail and all the little plugs looking just perfect. Can't wait to plant them in my little patch of ground which is all ready for the big Plant Up...

11. maj 2025
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Besvarelse fra Rocket Gardens

Hi Sally,
Thank you so much for taking the time to leave us a review. I am so glad you found us, we hope you enjoy planting up your wildflowers. Happy Planting.
Best Wishes,
Rocket Gardens

Bedømt til 1 ud af 5 stjerner

I ordered my plants 3 months ago and…

I ordered my plants3 months ago and despite the sunniest spring on record, I recieved barely viable Kale plugs, weedy unhealthy tomatoes that likely wont fruit this late and basil 'plants' that are just sprouts clumped together rather than proper plants.
I had emailed Paige to ensure I recieved well developed plugs etc, but that made no difference.
She acknowledged the error but hasnt got back to me about either replacements or refunds.
I only use this company because they dont use plastic, but they are so obviously a rip off that its not worth it.
Will be using someone else from now on.
Online shopping is increasingly the Wild west when it comes to ethical trading.

8. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi there,
I am sorry you felt unhappy with the service you received whilst shopping with us. As with live plants, sometimes growing issues can take place and we always try to update our customers where possible when delays occur. I apologise you felt there was also a delay in answering your query. Our customer service team work Monday to Friday and are not available to answer customer emails at the weekend. We take all complaints seriously and a full refund or replacement plants have been offered.
Best Wishes,
Rocket Gardens

Bedømt til 5 ud af 5 stjerner

Best quality plugs I've ever had

Best quality plugs I've ever had, non plastic packaging, specific dates when I'd be away avoided, best garden shopping experience and I will definitely be back for more. Thank you for your kind attention, now I just need the Scottish weather to be kind to my veg...not sure the brilliant Rocket team can help there!

10. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Robert,
Thank you so much for your lovely comments, we are so glad that we were able to ship the plants at a convenient time for you and we hope you enjoy growing your Rocket Gardens plants. We will keep our fingers crossed for the Scottish weather too!
Best Wishes,
Rocket Gardens

Bedømt til 1 ud af 5 stjerner

Like many of the other reviews

Like many of the other reviews, placed an order and then no where to be seen. Was fed a number of lies by customer service each time I spoke to them and still no dispatch or order to be seen! Avoid at all costs, really poor company!

9. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Rocket Gardens

Hi Katharine,
We are very sorry you felt unhappy with your Rocket Gardens experience. We try as much as possible to keep our customers updated if there are any delays and we sincerely apologise for the confusion and frustration you've experienced whilst dealing with your order. We have issued a full refund and we are currently looking into the problems you've experienced to ensure this does not happen again.
Kind Regards,
Rocket Gardens

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