Sutton store, went in on look out for Fans (going in to winter)… not in stock - probably replaced in space with heaters! A kind lad showed me online & offered all sorted of options to make my life... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We were looking for a mobile generator in case of electrical power cuts and my wife said that Robert Dyas had been on the news as selling out (or increased demand) on electrical backups for mobile pho... Se mere
Item showed as being in stock at my local store so I ordered as Click & Collect. Originally said would be ready to collect soon, then it was delayed, finally ready for collection 7 days later. During... Se mere
Virksomheden har svaret
Ordering easy. Delivery good- but here it goes down hill. It’s not actually R Dyas its a supplier. Wrong item delivered. Contacted customer services. They needed photos. Then 72 hours to arrange pi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Skrevet af virksomheden
Kontaktoplysninger
1 St George's Rd,, SW19 4DR, Wimbledon, Storbritannien
- www.robertdyas.co.uk
4,1
God
60 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The staff are always helpful and…
The staff are always helpful and pleasant. The items are usually a good price.
28. oktober 2026
Uopfordret anmeldelse
Great purchase
I purchased an office chair and a chair bed and I am very happy with my purchase, great quality for a great price, quick delivery on time.
26. oktober 2026
Uopfordret anmeldelse
Great little generator
Great little generator and an amazing price. A more extensive manual would be useful unless you’re experienced with small 2stroke machines.
Very swift delivery and well packed.
29. oktober 2026
Uopfordret anmeldelse
Robert Dyas is always my first port of cal.
Robert Dyas is always my first port of call for hardware. I love the shop,as they always have what I need.
29. oktober 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Beware of delivery expectation.I am…
Beware of delivery expectation.I am still waiting for a delivery but I am informed by Robert Dyas that this is extended by the company they use.I have no idea when my order which I made in good faith will arrive.
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Robert Dyas
Good Morning Dee.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am very sorry to hear that your delivery has been delayed and that you have been left without a clear indication of when your order will arrive. We appreciate how disappointing and frustrating this must be.
We understand that delays caused by delivery partners can be frustrating and we would welcome the opportunity to look into this further and provide you with an update on your order.
Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case and email us via our website and a member of the team will respond within 48 working hours.
We sincerely apologise for the inconvenience caused and hope our Customer Care team can review this for you and put things right.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Always stocks the items we need
Always stocks the items we need. Good prices, friendly staff
29. oktober 2026
Uopfordret anmeldelse
My delivery was supposed to arrive on…
My delivery was supposed to arrive on the 29th October arrived 1 November. It was sitting in a warehouse just down the road for 3 days ,change your choice of delivery firms ,also ended up chatting with customer service and the operator cut me off mid chat ,not impressed
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Robert Dyas
Good Morning Nicholas.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear that your delivery arrived later than expected and that you experienced difficulties when contacting our Customer Care team.
We appreciate how frustrating it must have been to know your parcel was at a nearby depot for several days, particularly when you were expecting it on 29/10/2026.
We are also sorry that your chat with our team was cut off before your query could be fully addressed. This is certainly not the level of service we want our customers to receive and we understand your disappointment.
Your comments regarding both the delivery service and your customer service experience are appreciated and will be shared with the relevant teams for review.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Helpful and friendly staff
29. oktober 2026
Uopfordret anmeldelse
This was my first order
This was my first order, I bought 2 shopping trollies for friends and a pair of wooden toaster tongs (something I have been looking for for years).
My order arrived withing the date/time given, but, it was only the 2 trollies. I contacted Robert Dyas that afternoon, and was informed I would receive a replacement pair the next day, And I did What a wonderful company, I would highly recommend them
23. oktober 2026
Uopfordret anmeldelse
The member of staff waws helpful on the…
The member of staff waws helpful on the question asked by my husband on the product he was enquiring about.
21. oktober 2026
Uopfordret anmeldelse
Helpful and knowledgeable staff
30. oktober 2026
Uopfordret anmeldelse
Initially I only recieved part of my…
Initially I only recieved part of my delivery. When I contacted the customer service at Robert Dyas they were very proactive. They contacted the supplier who tracked down my missing items which were delivered a week later. The customer service agent(s) kept me informed at all times. I did not have to keep chasing them for information. I felt confident they were dealing with the issue and that they genuinely cared. So despite my bad experience initially the service recovery was excellent
21. oktober 2026
Uopfordret anmeldelse
Your delivery company are the worst
Your delivery company are the worst! I received a notification 4 days in a row that my order was to be delivered that day… eventually they were correct on the 4th notification 🙄
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Robert Dyas
Good Morning Shirley.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the frustrating delivery experience you had and understand how disappointing it must have been to receive repeated notifications advising that your order would be delivered, only for the delivery not to take place as expected.
We appreciate how inconvenient this must have been and apologise for the confusion and frustration caused by the repeated updates.
Thank you again for bringing this to our attention. If you require any further assistance from our team or would like us to look into anything further, please do not hesitate to get in touch. We would be happy to help.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
I haven't placed any orders online or…
I haven't placed any orders online or offline in the last 3 to 4 years. I don't know who is using my email address. Could you please flag my account so that any future orders are blocked or reviewed?
2. november 2026
Uopfordret anmeldelse
Great store
The staff are always friendly and helpful. I use Robert Dyer's all the time. One of the best store's in Bexleyheath.
30. oktober 2026
Uopfordret anmeldelse
Quick and secure delivery
Easy website to navigate. Item looks exactly as described. Sofa came in two boxes and a was worried that it won’t be what I’ve ordered, but everything was there. Instructions easy enough.
Quick and secure delivery.
22. oktober 2026
Uopfordret anmeldelse
Ordered a dreamland deluxe king…
Ordered a dreamland deluxe king electric blanket but as soon asi put it in my basket and was about to pay I received a message so I rang customer services again to tell them that if I didn’t receive the item quickly I would cancel the order as I suffer from Parkinson’s and feel the cold all ithe time so it was imperative that i had a new blanket as the previous one packed up and was irrepairable. There was also the question of popup cards saying that I would get 5% off my first order but when I complained to customer services no answer was forthcoming and I’m still waiting for an answer! I don’t expect one so this will be the first time and last time I deal with Robert Dyas!
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Robert Dyas
Good Morning Terrence and Shirley.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear about the concerns you experienced when placing your order and the frustration caused by the uncertainty surrounding your delivery and the promotional discount.
Having reviewed your order, we can see that your electric blanket was successfully delivered on 29/10/2026. We hope that your order arrived safely and that you are now able to enjoy the warmth and comfort of your new blanket.
Regarding the 5% discount advertised on your first order, we are sorry if this was not successfully applied or if you did not receive a response when you initially raised this with our team.
As a gesture of goodwill, we have emailed you today with a 10% discount code for a future purchase. Please note that only one discount code can be applied per order, so this cannot be used in conjunction with any other promotional discount.
We apologise again for the inconvenience and disappointment caused and thank you for bringing your experience to our attention.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Easy to navigate the website
Easy to navigate the website, gave me options on other like products and payment. Product was sent in good time and delivered with care.
27. oktober 2026
Uopfordret anmeldelse
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