Shocking customer service. I ordered the miray gold earrings and they were faulty with bent posts. They weren’t wrapped properly just rattling around in tissue in a huge box. I sent them back as they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered two Abi dresses from Rixo recently (Cara black stripe & mini polka dot navy) for two separate events and both are absolutely stunning. There was an initial bit of confusion regarding the app... Se mere
Virksomheden har svaret
London Carnaby Street Rixo- chef’s kiss!!! Hadn’t planned it but ended up with a really personalised shopping experience. The sales assistant really listened to me and simply brought me what sh... Se mere
Virksomheden har svaret
Easy ordering. Quick despatch. Being size 16 I’m never happy with the way I look. I wore my gorgeous and comfortable Rixo dress to RHS Chelsea and at least ten women came to me with heartfelt compl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Kontaktoplysninger
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Storbritannien
- customercare@rixo.co.uk
- www.rixo.co.uk
4,3
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gorgeous velvet top
I visited the Kings Road store and the team there were so helpful. I ended up ordering online so I could get the smaller size. The top arrived quickly and the fabric is such a lovely velvet, can’t wait to wear!
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Kaz,
Thank you so much for your lovely review! We’re delighted to hear that our Kings Road team were helpful and that your velvet top arrived quickly. We hope you love wearing it this season!
Kindest,
RIXO
Beautiful dresses
Beautiful dress, high quality material and flattering cut. Prices reflect this but are reasonable in my opinion for the product. My experience was very straightforward and it was a treat to receive the dress I’d had my eye on in beautiful packaging. Would definitely buy again from RIXO.
16. august 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Rachel,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying your dress and appreciate the quality, fit, and packaging. It means a lot to know your shopping experience was straightforward and enjoyable. We can’t wait to welcome you back for your next RIXO purchase!
Kindest,
RIXO
Go to marylebone or carnaby st
I’ve visited a few of the locations- marylebone and Carnaby street are great. Neither are large but employees are very helpful and friendly. Kings rd has a much larger selection but employees in my experience haven’t been as friendly. I had to walk around to look for someone to help and then was made to feel as though they were doing me a favor when I asked for an item in my size. It wouldn’t deter me from shopping there but I would much prefer to go to one of the other locations
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Alex,
Thank you for sharing your feedback. We’re glad to hear that your experiences at our Marylebone and Carnaby Street stores were positive and that our teams there were helpful and friendly. We’re really sorry to hear that your visit to Kings Road didn’t meet the same standard, this isn’t the experience we aim to provide.
Your comments will be shared with the team to ensure we improve our service. We truly appreciate your honesty and hope your visit does not deter you from shopping with us in the future as we truly would not want to lose your custom and strongly believe that your next in-store experience will match the exceptional standard of quality and care that we put into our designs.
Kindest,
RIXO
Excellent customer service and stunning dress!
The customer service I received was excellent. I was looking for a dress that was in their sale, the sales assistant rang around all stores to find the only one left in the size I needed. She also advised me perfectly as to what size would be best for me when thinking about the style and fit of the dress. The dress is beautiful, ‘Cyrus’ in teal and fitted perfectly. I look forward to wearing it next Spring/Summer.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for your lovely review. We’re thrilled to hear that you received such attentive service and that our team went the extra mile to track down the last Cyrus dress in your size. It’s wonderful to know the sizing advice was helpful and that the teal Cyrus fits you perfectly. We hope you feel amazing in it next Spring/Summer!
Kindest,
RIXO
exceptional customer service
I had an issue with a garment, but the customer care was excellent. I bought the garment in store and the service was exceptional! Really appreciated their quick response
14. november 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Rebecca,
Thank you so much for your kind review. We’re sorry you experienced an issue with your garment, but we’re delighted to hear that our team was able to resolve it quickly and that your in-store experience was exceptional. Your feedback means a lot to us, thank you for taking the time to share it!
Kindest,
RIXO
Beautiful shop on the King’s road .
Beautiful shop on the King’s road .
I love my Xmas dress, flattering and stylish .
Saving up for a coat now .Thanks girls 👧
24. september 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Emma,
Thank you so much for your lovely review! We’re delighted you enjoyed your visit to our King’s Road shop and that you’re loving your Christmas dress! We’re excited to welcome you back when you’re ready for that coat. Thanks so much for the kind words!
Kindest,
RIXO
Absolutely adore my top
Absolutely adore my top. Adore all Rixo that I have and will always continue to shop. Fantastic service! Thank you Georgie
10. november 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Georgie,
Thank you for the wonderful review! We’re so happy you love your top and truly appreciate your continued loyalty to RIXO.
Kindest,
RIXO
Rixo’s the star!…
We have bought many beautiful pieces from Rixo to use as costumes in a movie.. their designs are completely wearable for all ages and shapes. They are well made and really flattering.. we had so many enquiries and comments from everyone on the film as to where the Rixo pieces were from and could they buy them!
Whether it’s a wedding or just every day Rixo has something for you. Also the staff at Kings Rd are charming.. making the shopping experience a really pleasurable one- especially appreciated when one is shopping for work!
Other stores should take note!
Thank you Rixo
26. juli 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Charlotte,
Thank you so much for this incredible review! We’re truly honoured that RIXO pieces were chosen for your film’s costumes, and even more delighted to hear they worked beautifully across different ages and shapes. It means the world to know the designs were so well received on set - and that they sparked so many compliments and enquiries! We’re also thrilled that our Kings Road team helped make your shopping experience enjoyable, especially when shopping for work. Thank you for your kind words and continued support. We can’t wait to see where RIXO appears on screen next!
Kindest,
RIXO
First purchase from Rixo
First purchase from Rixo, and I am utterly delighted with my Adolsa gold cardigan! The design is intricate and luxurious and I can’t wait to wear it over the festive season…definitely a unique statement piece to treasure for years and a fair price in the sale! Very quick delivery and smooth purchase transaction. Now planning my next purchase..
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Liliana,
Thank you so much for your wonderful review! We’re thrilled that your first RIXO purchase was such a delight. The Adolsa gold cardigan truly is a special piece, and we’re so happy to hear you love its intricate, luxurious design. We hope it brings plenty of sparkle to your festive season and beyond. Delighted the delivery and checkout were seamless too. We can’t wait to welcome you back for your next purchase!
Kindest,
RIXO
I bought my registry wedding dress at…
I bought my registry wedding dress at the Rixo store on kings road. The staff were so helpful and friendly. They gave me as much time as I needed and I asked for an opinion and got one which was also super useful. Because I work for the nhs and it was for my wedding they really kindly gave a discount too. It was such a fun and happy experience. The prints are just the best and the cut is so flattering, it will be a dress I’ll keep forever and I’ve still loved the shape of it when wearing during me pregnancy and post having two children.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for sharing this beautiful review. We’re honoured that you chose RIXO for your registry wedding dress, and it’s wonderful to hear that our Kings Road team made the experience so special. We’re delighted that you felt supported, never rushed, and that the styling advice was genuinely helpful. It means a lot to know the dress has stayed with you through such meaningful chapters; pregnancy, motherhood, and beyond. Thank you for your incredible work with the NHS, and for letting us be part of your story. We hope the dress continues to bring you joy for many years to come.
Kindest,
RIXO
Gold necklace Sol plus the…
I bought the gold necklace Sol plus the earrings Anouk and I must say they were absolutely beautifully made, very good quality materials used and it is a joy to use them on any occasion. Delivery service was efficient and quick. Thank you!
28. august 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Marta,
Thank you for sharing your experience. We’re thrilled that the Sol necklace and Anouk earrings met your expectations in both design and quality, and we’re pleased to hear your delivery went smoothly. We truly appreciate your kind words and your support.
Kindest,
RIXO
I recently bought a fab dress
I recently bought a fab dress - lovely soft fabric and really flattering shape. It was delivered quickly and sent in beautiful packaging. Slightly on the pricey side but got it in their sale - so think it was good value for money, maybe wouldn’t have been if bought at full price.
14. september 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Katherine,
Thank you for taking the time to share your experience. We’re delighted that you love your dress and that the quality, packaging, and delivery met your expectations. We appreciate your comments on pricing and are pleased you found great value in our sale. We hope you love wearing your new piece.
Kindest,
RIXO
Fabulous brand, fit and products from Rixo
I have purchased many items over the last 5 or so years form Rixo both in store and online which I love! Dresses, skirts, blouses and jackets. I love the flattering fit, prints and easy to wear. Customer service has mostly always been good - from lovely helpful sales assistants to speedy delivery and prompt resolution of any issues. I think the quality and fit has improved over time since some earlier items the silk pulled at seams and tore sadly despite the right fit. It’s put me off silk dresses for a while but I have returned to them. Also one thing for me is I am short bodied and therefore sometimes the front is too low and shows too much cleavage or bra which I have to be careful about. But love the brand am a huge fan and am
In 50s but love that it can appeal to all ages
15. november 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for your thoughtful and detailed review.
We’re thrilled to hear that you’ve enjoyed so many RIXO pieces over the years. It’s wonderful to know that our team, both in-store and online, have been able to support you along the way.
We really appreciate your honest feedback about the silk pieces and the fit for shorter bodies; it’s so valuable to hear how we can keep improving our designs and quality. We’re delighted you’ve returned to our silk pieces, and that our brand continues to resonate with you at every stage of life.
Thank you for being such a loyal fan - we can’t wait to share many more styles with you!
Kindest,
RIXO
I’ve bought three Rixo dresses over the…
I’ve bought three Rixo dresses over the last few years and still absolutely love all of them, so much so that Rixo was the first place I looked for my civil ceremony outfit! I ordered the Emilia jumpsuit, after initially trying it on in the beautiful Kings Road shop. It came on time, was in lovely packaging, and was exactly as I had tried in-store.
Rixo has nailed what they do; I often spot their clothing on the streets and know immediately where it’s from. The shops are a joy to visit. And I get complimented whenever I wear their items.
Whenever I buy from Rixo, I know I’ll have that item for many years to come.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Maria,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your RIXO pieces have been such a special part of your wardrobe over the years, and that you chose us for such an important occasion like your civil ceremony! Congratulations!!!
We’re truly honoured to be part of such a special memory and occasion.
We're so pleased that the Emilia jumpsuit arrived just as you expected and that our Kings Road store made your visit enjoyable. We’re thrilled that our designs continue to bring you joy, confidence, and compliments wherever you go.
Thank you for your continued support and for being such a loyal RIXO fan; we can’t wait to share many more timeless pieces with you!
Kindest,
RIXO
In love with Rixo
In love with Rixo - I always have a great shopping experience, the quality is very high and if I do have to return anything, it’s straightforward and consumer-friendly :)
Thank you!
14. november 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Alexandra,
Thank you so much for your review.
We’re thrilled to hear that you always enjoy shopping with RIXO and that our quality and returns process meet your expectations. Your support means so much to us, and we can’t wait to welcome you back for your next favourite piece!
Kindest,
RIXO
Such a beautiful timeless dress that I…
Such a beautiful timeless dress that I will cherish forever. Over the moon with this piece in my wardrobe.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Annie,
Thank you so much for your lovely review.
We’re delighted to hear that your new Rosamarie dress has found a special place in your wardrobe and that you’ll cherish it for years to come, that exactly what we strive for!
Kindest,
RIXO
Rixo is always my go to but as full…
Rixo is always my go to but as full time working mum, travel and two small boys I find 14 days return restrictive.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Sam,
Thank you so much for sharing your feedback with us.
We’re truly grateful to be your go-to, and it means a lot that you continue to choose RIXO.
We completely understand how busy life can be juggling work, travel, and two little ones; we’re sorry to hear that our 14-day return window feels restrictive. Your perspective is really valuable, and we’ll be sure to pass your comments along internally.
Thank you again for taking the time to share your feedback. We truly appreciate it, and we're always here to help - please don’t hesitate to reach out to our Customer Care team if you ever need any assistance.
Kindest,
RIXO
Absolutely great experience
Absolutely great experience. The quality is exceptional - they are obviously expensive but in my opinion worth every penny. They are always my go to dresses as know I’ll feel amazing in it
21. juni 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for taking the time to leave us a review.
We’re so pleased to hear that you’re enjoying the quality and fit of our dresses, and that they make you feel amazing! Your support and kind words mean a lot, and we can’t wait to help you find your next favourite piece.
Kindest,
RIXO
Absolutely love Rixo
Absolutely love Rixo, have many pieces from here. The most flattering items and beautiful prints. Always get complements.
Generous sizing so I would size down.
Have also picked up a few things in their sample sales which they do frequently, but haven’t had the best experiences there - as ticketing, quality and purchase prices have been misleading.
2. august 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for your lovely review and for being such a loyal RIXO fan!
We’re thrilled to hear all the things you love about our pieces and that you’re receiving so many compliments.
We also appreciate your honest feedback about your experiences at our sample sales. Your comments are very valuable, and we’ll be sure to pass them along to the team so we can continue to improve. Thank you again for sharing your thoughts, and we can’t wait to welcome you back soon!
Kindest,
RIXO
Flattering Annina Midi Dress
It’s the first time I have ordered from Rixo and the experience was first class. The delivery was speedy and the sizing spot on (it is very hit and miss these days to get true sizing). I ordered the Annina Midi Dress and it really is the most lovely feminine, flattering dress. Thank You Rixo.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Linda,
Thank you so much for your review.
We’re thrilled to hear that your first RIXO experience was a great one, from speedy delivery to perfect sizing. It’s fantastic that you’re enjoying the Annina Midi Dress and finding it so flattering and feminine! Thank you for choosing RIXO, and we hope this is just the first of many pieces you’ll love.
Kindest,
RIXO
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.