The quality of the clothes has gotten worse in recent years and the sizing can be a bit wild. Definitely better if you are taller as midi dresses can be maxi. Plus the refund process is incredibly slo... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy ordering. Quick despatch. Being size 16 I’m never happy with the way I look. I wore my gorgeous and comfortable Rixo dress to RHS Chelsea and at least ten women came to me with heartfelt compl... Se mere
Virksomheden har svaret
London Carnaby Street Rixo- chef’s kiss!!! Hadn’t planned it but ended up with a really personalised shopping experience. The sales assistant really listened to me and simply brought me what sh... Se mere
Virksomheden har svaret
I had a difficult day trying to find something to wear to a wedding, whilst feeling less than body-confident! When I arrived at Rixo I felt at ease and inspired, and there were several dresses I could... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Kontaktoplysninger
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Storbritannien
- customercare@rixo.co.uk
- www.rixo.co.uk
4,3
Fremragende
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Premium Price, Poor Quality Control, Poor Service
A couple of weeks ago I placed an order for the Kendall Cotton Midi Dress. The first item arrived faulty, so I contacted customer service who provided a 15% goodwill discount to reorder the dress. However the replacement also arrived defective, with the strap completely detached from the bodice.
While customer service were polite, the responses were spread out over several days, which made the process slow and frustrating. The best resolution offered was to waive the return fee, which feels inadequate given the circumstances. For dresses priced at over £200, returns being free should be standard, not presented as a concession.
What is particularly concerning is that the item is still being sold online and has not been withdrawn or flagged, despite what appears to be a wider manufacturing issue. This raises serious questions about quality control and how known faults are being handled.
After receiving two faulty items from the same order and being left without the dress I originally wanted, no meaningful goodwill gesture or resolution has been offered.
Overall, this experience falls significantly below expectations for a brand at this luxury price point, both in product quality and in how issues of this nature are resolved.
8. juni 2026
Uopfordret anmeldelse
The quality of the clothes has gotten…
The quality of the clothes has gotten worse in recent years and the sizing can be a bit wild. Definitely better if you are taller as midi dresses can be maxi. Plus the refund process is incredibly slow, which isn't really acceptable when you have spent a lot on a dress.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Anna,
Thank you so much for taking the time to share your feedback.
We're sorry to hear that your recent experiences haven't lived up to your expectations. We appreciate your comments regarding both the quality and sizing of our pieces, as well as the fit of our midi styles on different heights. Feedback like this is incredibly valuable and is shared directly with our design and product team as we continue to develop our collections.
We're also sorry to hear you were disappointed with the speed of your refund. We understand that when you've made a significant purchase, waiting for a refund can be frustrating. While refunds are processed as quickly as possible once a return has been received and checked by our warehouse, we appreciate that the wait can sometimes feel longer than expected.
Thank you again for your honest feedback. We're sorry we haven't met the standards you've come to expect from us, but we do appreciate you taking the time to share your experience.
Kindest,
RIXO
The design was classic and elegant
The design was classic and elegant. I loved it. It's been a long time since I've been browsing for a dress to wear to a wedding. And your dress design was perfect. I'm going to wear it in August.
25. maj 2026
Besvarelse fra RIXO
Dear Johnallyn,
Thank you so much for your lovely review! We’re so happy to hear you loved the classic and elegant design of our Bethea dress.
It’s even more special to know that, after searching for the perfect wedding guest outfit, you found a dress that felt just right. We hope you feel absolutely fantastic wearing it in August and have the best time at the wedding!
Thank you again for taking the time to share your experience, it really means a lot to us.
Kindest,
RIXO
No flow to the dress as under layer to…
No flow to the dress as under layer to thick.
Purchase returned
25. maj 2026
Besvarelse fra RIXO
Dear Gerry,
Thank you for taking the time to leave us a review.
We’re sorry to hear the dress wasn’t quite right for you and that the fit and movement weren’t what you were hoping for. We know how important it is for a dress to feel as good as it looks, so we're disappointed to hear this style missed the mark for you.
We appreciate your feedback and will be sure to share it with our wider team. We hope you’ll find a style you love from us in the future.
Kindest,
RIXO
i have a fair few dresses and they…
i have a fair few dresses and they always feel amazing to wear and very special
25. maj 2026
Besvarelse fra RIXO
Dear Susanna,
Thank you so much for your lovely review! We’re so happy to hear you’ve built up a collection of RIXO dresses and that they always make you feel amazing and special when you wear them!
Thank you for your continued support, and we hope you enjoy wearing your RIXO dresses for many years to come.
Kindest,
RIXO
Poor service I ordered something for an event was in…
I ordered something for an event was in stock and advised was being shipped then told 4 days later via email that they had cancelled the order as it’s out of stock . No apology and 4 days later after the order was finalised
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Sarah,
Thank you for taking the time to leave us a review.
We're very sorry for the disappointment caused and completely understand your frustration, especially as the item was intended for a specific event.
Unfortunately, on rare occasions, inventory discrepancies can occur, resulting in an item appearing available when it is no longer in stock. We appreciate that receiving this update several days after placing your order made the situation even more disappointing, and we sincerely apologise for this experience.
We have shared your feedback internally. While situations like this are rare, we are continually working to improve our systems and processes to make the shopping experience as seamless and accurate as possible for our customers!
Providing a better experience is always our goal, and we're sorry that we fell short on this occasion. If there is anything further we can assist with, please do reach out to our Customer Care team directly, we're always here to help and we again apologise for the inconveninace caused.
Kindest,
RIXO
Many compliments received
Easy ordering. Quick despatch.
Being size 16 I’m never happy with the way I look. I wore my gorgeous and comfortable Rixo dress to RHS Chelsea and at least ten women came to me with heartfelt compliments and so I spread the word dear Rixo
Already have my eye on another dress for upcoming wedding x
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Wendy,
Thank you so much for your review.
We’re absolutely delighted to hear how much you loved wearing your RIXO dress to the Flower Show and how wonderful that you received so many heartfelt compliments! It sounds like you looked and felt amazing.
Thank you for so kindly spreading the word about RIXO too.
And with another wedding dress already on your radar, it sounds like we may be seeing you again very soon. We can't wait to welcome you back soon!
Kindest,
RIXO
Top notch
I bought a beautiful necklace which is excellent quality and all dressed by Rixo are amazing too, highly recommend.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Leanne,
Thank you so much for your lovely review.
We’re so happy to hear you love your necklace and found the quality excellent.
And also thank you for the kind words about our dresses too, it really means a lot to hear you’d highly recommend us!
Kindest,
RIXO
Beautiful dresses and very good…
Beautiful dresses and very good costumer service!
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Anna,
Thank you so much for your lovely review! We’re so pleased to hear you love the dresses and had a great experience with our customer service too.
We really appreciate your kind words and hope you continue to enjoy your RIXO pieces!
Kindest,
RIXO
Got my wedding dress from RIXO
Got my wedding dress from RIXO! Obsessed! The quality of the material is to die for and the style is very complimentary. The ordering process was so easy and my dress arrived so quickly. It was my mum that told me about RIXO. I love the dresses there so much I’ve ordered a dress from my Henny from there too!
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for your wonderful review and congratulations on finding your wedding dress! We’re absolutely thrilled to hear you’re obsessed with it.
It’s lovely to know you love the quality and fit, and that the ordering process was smooth and easy for you too. And how special that your mum introduced you to RIXO, we love that!
We’re also so happy to hear you’ve ordered another dress for your hen too, it's still such an honour to us to be part of so many special moments.
We're wishing you all the very best for your wedding celebrations! Please be sure to tag us should you share on social media, we'd love to see! #humansofrixo
Kindest,
RIXO
Treasure trove and a joy to shop
I had a difficult day trying to find something to wear to a wedding, whilst feeling less than body-confident! When I arrived at Rixo I felt at ease and inspired, and there were several dresses I could have picked, which was a miracle! I love the dress I bought and have already worn it twice, so I'll be going back for sure. I bought the Bexley, which is two dresses in one, so I can use one separately as a slip as well. The styles are gorgeous, and the viscose and silk options fit different budgets. I'm converted, thank you Rixo!
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Heidi,
Thank you for taking the time to leave us a review and to share your experience.
We’re so sorry to hear you’d had a difficult day, but really glad you felt at ease when you arrived with us.
It means a lot to hear you felt inspired and had several dresses you could choose from. Finding “the one” for a wedding can be so stressful, so we’re especially happy you found something you love in the Bexley, such a versatile choice with the slip dress too!
We’re thrilled to hear you’ve already worn it twice (that’s exactly what we love hearing) and that you feel converted to RIXO.
Thank you again for your kind words, we can’t wait to welcome you back again soon.
Kindest,
RIXO
Classey
I never heard of rixo dresses before. With being petite i find it ploblem getting a nice outfit for a special occasion. I wasn't disappointed my dress is gorgeous, I've had so many compliments. It's so light and flattering, it doesn't matter what size you are the fit and quality of yours dresses. Makes everyone feel confident to where. The only thing I was surprised was it didn't come in a boxes. Which for the price of the dresses. I think they should. I will recommend to my friends abot the company I cant wait to buy more of your beautiful dresses.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Darlo,
Thank you so much for your lovely review! We’re so happy to hear you discovered RIXO and found a dress you felt gorgeous in, especially knowing how difficult occasion dressing can sometimes feel when you’re petite.
It’s wonderful to hear you’ve had so many compliments and that the fit and feel of the dress made you feel confident and comfortable. That’s exactly what we hope our pieces are able to achieve!
We also really appreciate your feedback about the packaging and will be sure to pass this on to our wider team. We are currently actively working on new jewellery packaging and hoping for this to launch later on this year!
Thank you again for your kind words and for recommending us to your friends, we can’t wait to welcome you back for your next beautiful purchase.
Kindest,
RIXO
Wonderful experience
Wonderful experience! The lady who helped me in the soho store was so lovely, the changing rooms and shop were gorgeous, and the dresses were to die for. I ending up buying two dresses and it was so nice to try on dresses that were designed with women’s bodies in mind. Would definitely buy from Rixo again.
I also went to a bridal event at the kings Road store. Another beautifully designed shop and experience!
12. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Lucy,
Thank you so much for your lovely review! We’re absolutely delighted to hear you had such a wonderful experience in our Carnaby Street store.
It’s so lovely to know the team looked after you so well and that you enjoyed the space and trying on the dresses, we’re especially happy you found pieces that made you feel great in them. And two dresses is such a win!
We’re also so pleased you enjoyed the bridal event at our King’s Road store too. It means a lot to hear both experiences felt special and well looked after.
Thank you again for your kind words, we can’t wait to welcome you back again soon!
Kindest,
RIXO
I had a really got experience with Rixo / Edina Dress
I had a really got experience with Rixo. I ordered the Edina dress for summer and it is absolutely beautiful.
Love the quality so much I’m looking at getting my wedding dress from here next year!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Danielle,
Thank you so much for your lovely review! We’re so happy to hear you had such a great experience with us and that you love your new Edina dress, what a perfect choice for summer. It's one our seasonal favourites!
It’s wonderful to hear you were so impressed with the quality, and we’re especially excited that you’re considering RIXO for your wedding dress next year - what an honour!
We hope you absolutely love wearing your Edina dress, and we’d be thrilled to be part of your bridal journey too.
Kindest,
RIXO
What do I love about Rixo
What do I love about Rixo? That I don’t feel out of place in their Kings Road store, even though I’m just an ordinary gal - their assistants are so helpful and lovely. That I can buy a dress that even though it’s pricey (for me at least), it’ll be so versatile that I can wear it to a formal occasion, as well as on holiday. That Rixo has a pre-loved rail, which ticks my belief in sustainability (and an amazing Archive as well, for times when I need something special….but on a budget). Rixo, for me, is simply the best 🧡
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Bonita,
Thank you so much for such a thoughtful and lovely review.
We’re so happy to hear you feel comfortable and welcomed in our King’s Road store, that truly means so much to us. Creating a warm, friendly experience for everyone who visits is incredibly important, so it’s wonderful to hear the team made you feel so at ease.
We also love hearing how you wear your RIXO pieces in lots of different ways, from special occasions to holidays. Versatility and longevity are such a big part of what we hope our pieces bring to our customers.
And thank you for recognising our pre-loved rail and Archive too - it’s lovely to hear those elements resonate with your values around sustainability and thoughtful shopping.
Your kind words honestly mean the world to us. Thank you so much for being part of the RIXO community.
Kindest,
RIXO
Lovely clothes
Lovely clothes - always come quickly and packaged well xx
No complaints here!!!
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Maya,
Thank you so much for your lovely review! We’re so happy to hear your orders always arrive quickly and beautifully packaged.
Thank you again for your kind words and support.
Kindest,
RIXO
London Carnaby Street Rixo- chef’s…
London Carnaby Street Rixo- chef’s kiss!!!
Hadn’t planned it but ended up with a really personalised shopping experience. The sales assistant really listened to me and simply brought me what she thought would work for me. I’m a size 12 with 32g bust so always assume dresses are going to be tricky.
Everything I tried was perfect, flattering, draped as though it was tailored to me. Has pretty much transformed how I’m wearing clothes and allowing me to be more feminine and playful with my wardrobe.
These are investment pieces that you’re going to wear and wear. Invest in yourself - and a British brand that’s being really creative.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Forrest,
Thank you so much for such an amazing review! We absolutely loved reading this.
We’re so pleased to hear you had such a special experience in our Carnaby Street store, especially when it wasn’t even planned! It’s wonderful to know the team really listened and helped you find pieces that felt flattering, comfortable and truly you.
Hearing that the dresses made you feel more feminine, playful and confident in how you dress honestly means the world to us. That’s exactly the feeling we hope our pieces bring.
We also really appreciate your kind words about supporting a British brand and recognising the creativity behind our collections, thank you.
We hope you continue to enjoy styling your RIXO wardrobe for many years to come!
Kindest,
RIXO
Besvarelse fra RIXO
Dear Kate,
Thank you so much for taking the time to leave us a review! It's greatly appreciated.
We hope you love wearing your new Diona blouse.
Kindest,
RIXO
Stunning bridal collection
I chose the Sandrine Poppy Jacquard dress from Rixo for my wedding day and couldn’t be happier. The bridal collection feels both current and timeless and I can’t wait to wear it when I tie the knot this summer!
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Georgina,
Thank you so much for your lovely review! We’re absolutely delighted you chose the Sandrine Poppy Jacquard dress for your wedding day, what a special choice.
It’s wonderful to hear you love our bridal collection and that the dress feels both current and timeless to you. We’re so excited for you to wear it when you tie the knot this summer, and we hope you feel incredible on your big day.
Wishing you the most magical wedding celebrations!
Kindest,
RIXO
The dress I ordered arrived quickly in…
The dress I ordered arrived quickly in lovely packaging. Love the print and it fits perfectly!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Alexandra,
Thank you so much for your lovely review! We’re so pleased to hear your dress arrived quickly and that you loved the packaging too.
We really appreciate you taking the time to share your experience and hope you love wearing your new dress.
Kindest,
RIXO
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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