The quality of the clothes has gotten worse in recent years and the sizing can be a bit wild. Definitely better if you are taller as midi dresses can be maxi. Plus the refund process is incredibly slo... Se mere
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Se, hvad kunderne siger
Easy ordering. Quick despatch. Being size 16 I’m never happy with the way I look. I wore my gorgeous and comfortable Rixo dress to RHS Chelsea and at least ten women came to me with heartfelt compl... Se mere
Virksomheden har svaret
London Carnaby Street Rixo- chef’s kiss!!! Hadn’t planned it but ended up with a really personalised shopping experience. The sales assistant really listened to me and simply brought me what sh... Se mere
Virksomheden har svaret
I had a difficult day trying to find something to wear to a wedding, whilst feeling less than body-confident! When I arrived at Rixo I felt at ease and inspired, and there were several dresses I could... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Kontaktoplysninger
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Storbritannien
- customercare@rixo.co.uk
- www.rixo.co.uk
4,3
Fremragende
1 t anmeldelser
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Har besvaret 96 % af deres negative anmeldelser
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Absolutely love Rixo
Absolutely love Rixo. The clothes are unique and beautiful. The fit is perfect every time. The perfect place to go to buy a dress for an occasion or just for day to day.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Emma,
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you love RIXO.
It’s wonderful to know you love the unique designs and that the fit works so well for you every time. We love that you see RIXO as your go-to for both special occasions and everyday dressing, that’s exactly what we hope our pieces can be.
Thank you again for your kind words and support, it really means so much to us!
Kindest,
RIXO
Stunning designs, not made for petite people
Designs are beautiful and the quality of the garments is great. The only downside is that they’re definitely designed for tall/taller people than me, so it’s harder to envision how an item will look after tailoring. The items feel so unique though that they’re worth getting tailored to fit perfectly!
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for your lovely review! We’re so pleased to hear you love the designs and quality of the pieces.
We really appreciate your feedback on the fit too. We know tailoring can sometimes be part of getting that perfect fit, especially for our more petite customers, so it’s lovely to hear you still found the styles special and unique enough to make it worthwhile.
Thank you again for taking the time to share your experience, we really do value the feedback and hope you continue to enjoy wearing your RIXO pieces!
Kindest,
RIXO
Rixo for Real Women
My sister in law introduced me to the brand a few years ago. Like me, she is petite but has a fuller bust and I had a wedding coming up. The cut of the dresses are perfect, and I know I’m a size 10 or 12 based on the style of the dress. The prints are just timeless and the way the fabric feels and moves when you wear their clothes makes you feel a million dollars. I’ve a wedding in Ibiza this and I already have my Rixo ready to go. The good thing is they can be dressed up or down so I know I’ll get my moneys worth. I’ve also had some of their t shirts too which again are great styles cut and fabrics. On the rare occasion I’ve had to return an item, it’s been simple, straightforward with no problems.
I love brands where I know my size, the quality and that I’ll enjoy wearing the item again and again. My daughter, 9 has already chosen which pieces she wants to borrow when she grows up ! 🥰 x
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Kate,
Thank you so much for such a thoughtful and lovely review, this was such a joy to read!
We’re so happy to hear that you’ve found styles that make you feel confident, comfortable and amazing to wear. Knowing our pieces work so well for you, from the fit and prints to the movement of the fabric, really means the world to us.
It sounds like your Ibiza wedding wardrobe is already sorted and we love that you feel you can dress your RIXO pieces up or down and wear them again and again. That’s exactly what we hope for when designing our collections!
Thank you again for taking the time to share this and for being such a wonderful part of the RIXO community.
Kindest,
RIXO
More Petite dresses please
Beautiful dresses but many don’t fit me properly as a petite woman. Even in the petite range they are often too low cut to be worn without my bra on display. Please increase the petite range and raise the neckline slightly! Wish I could wear them all!
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Sarah,
Thank you so much for taking the time to share this feedback. We’re so pleased to hear you love the dresses, although we’re sorry to hear the fit hasn’t worked quite as well as you’d hoped.
We really appreciate your comments around the petite range, especially regarding proportions and necklines. Feedback like this is incredibly valuable to our design team as we continue to develop and expand our sizing and fit options so we'll be sure to pass this on internally!
We absolutely love hearing that you’d wear them all if you could!
Kindest,
RIXO
Fab service and beautiful dress
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Scott,
Thank you for your review. We really appreciate you taking the time to share your experience and hope you love wearing your new piece!
Kindest,
RIXO
Beautiful dress and a really easy…
Beautiful dress and a really easy shopping purchase
8. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Felicity,
Thank you so much for your lovely review! We’re so pleased to hear you love the dress and that your shopping experience felt easy and seamless from start to finish.
Kindest,
RIXO
I ordered a dress that I had been…
I ordered a dress that I had been planning to buy for a long time and finally decided to purchase. Today I received a message that my order had been cancelled. I would like to ask how this can be considered fair and responsible treatment of a customer.
This is very poor service and unprofessional behavior. Under such conditions, it is impossible for a company to present itself as a trustworthy and high-quality brand when it treats its customers this way.
Please take orders and customers’ time and trust more seriously.
Thank you.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Salome,
Thank you for taking the time to share your feedback. We’re truly sorry for the disappointment caused, especially as we understand you had been looking forward to receiving this dress.
While we completely appreciate your frustration, we do stand by the security checks we have in place to help protect both our customers and our business from potentially fraudulent transactions. In this case, the order was automatically flagged during our verification process and unfortunately could not be approved.
We understand this is disappointing and appreciate your patience and understanding. Customer trust is extremely important to us, and these measures are never taken lightly.
Kindest,
RIXO
Overpriced & overhyped
After visiting the Kings Rd store, where the customer service was very poor, I ordered a £500 dress on line. My first complaint is that’s outrageous to have to pay postage of an additional £4.95. All of their dresses are in excess of £150 and at this prices p&p should be included. I subsequently returned the dress - I now realise that their dresses are poorly made, poor quality fabrics and vastly over priced. They are living on their marketing hype.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Jill,
Thank you for taking the time to share your review.
We’re so sorry to hear that your experience, both in-store and online, did not meet your expectations.
We understand your frustration regarding the delivery charge and appreciate your comments. We also regret that you were disappointed with the quality and fit of the dress received. We take great pride in our designs and craftsmanship, so we’re sorry to hear the piece did not feel reflective of the standards we aim to provide.
All customer feedback is valuable to us and will be shared internally with the relevant teams as we continuously work to improve both our products and customer experience.
We truly hope this does not deter you from shopping with us again and hope we can welcome you back soon.
Kindest,
RIXO
Buyer Beware- particularly international customers
I have been a loyal RIXO customer for years and own many of their dresses. Unfortunately, my most recent experience has ended that relationship entirely.
I ordered two Annina dresses in EU size 38. I am a size 38, which by standard international sizing corresponds to a UK 12 and a Medium. RIXO maps EU 38 to a UK 10 and Small. This is not standard, and it is not clearly flagged at the point of purchase on their website, which displays EU sizes only with no UK equivalent shown.
When I raised this, customer service was unhelpful and inflexible. The 14-day return window is wholly unreasonable for international customers. By the time an order arrives, is tried on, and a problem is identified, that window passes quickly. I was ultimately told nothing could be done.
My advice: if you love RIXO, order through Net-a-Porter or Zalando. Their return policies are significantly more customer-friendly and you will not find yourself €755 out of pocket with no recourse.
The experience is consistent with a pattern visible across other Trustpilot reviews here: poor customer service and rigid administration.
A shame. The product is beautiful. The experience is not.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Rachel,
Thank you for taking the time to leave us a review.
We’re truly sorry to hear of your disappointment and sorry that this experience has left you feeling let down. We genuinely appreciate the time taken to share this feedback.
As explained in our correspondence, our sizing conversion of an EU 38 to a UK 10/S is the standard sizing structure used across RIXO and this has not changed. This information is available within our online size guide and product descriptions to help customers select their preferred fit before purchasing. Based on your previous purchases with us, you had also previously purchased an EU 40/UK 12/M.
We completely understand your frustration regarding the sizing not being suitable on this occasion. Our 14-day return window begins from the date an order is delivered, allowing customers time to receive and try on their pieces before deciding whether the fit and style are right for them. Unfortunately, as your return request was raised outside of this timeframe and also outside of the 28-day timeframe you referenced in your email regarding other retailers; we were unable to accept the dresses back in line with our returns policy.
While we completely understand your disappointment with this outcome, we always aim to apply our policies fairly and consistently to all of our customers.
We’re truly very sorry we could not offer the resolution you were hoping for by adhering to our stated returns policy and return timeframe. However, we are genuinely sorry for any disappointment or frustration this situation has caused you.
We truly appreciate you taking the time to share your feedback and are very sorry that this experience has impacted your perception of RIXO.
Kindest,
RIXO
Although I sent the dress back
Although I sent the dress back, the quality was beautiful and service was excellent.
24. april 2026
Besvarelse fra RIXO
Dear Sue,
Thank you so much for taking the time to leave a review.
While we’re sorry the dress wasn’t quite right for you in the end, we’re delighted to hear you were pleased with both the quality and the service you received. Your kind words truly mean a lot to us!
We can't wait to welcome you back again in the future.
Kindest,
RIXO
Beautiful clothing and excellent…
Beautiful clothing and excellent shopping experience from beginning to end.
24. april 2026
Besvarelse fra RIXO
Dear Denise,
Thank you so much for your lovely review! We’re so pleased to hear you enjoyed both the clothing and your shopping experience from beginning to end. It’s wonderful to know everything felt seamless, and we really appreciate you taking the time to share your feedback.
We hope you love wearing your new Bexley dress.
Kindest,
RIXO
Fab bridal studio experience
Went to the Bridal Studio on King's Street in London and had such a wonderful experience trying on dresses. We were assisted by Lara who was super lovely and had great knowledge of the dresses, especially if I had to try on a dress a size too big or small (due to available sample size) and she would adjust the dress to tell me how the length or fit would look for my correct size. There was no apparent limit on the amount of dresses I could try and I found Lara's suggestions really helpful to try a range of things. Excellent customer service, I had a really positive experience 😊
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Anna,
Thank you so much for such a lovely review! We’re so happy to hear you had such a great experience at our Bridal suite in our King’s Road store.
It’s especially nice to hear how well Lara looked after you, she’ll be so pleased to know she made such a difference. Helping you picture the fit and feel, even with different sample sizes, is exactly what we hope for!
It sounds like such a fun and special appointment, and we’re really glad you got to try a range of styles and enjoy the whole experience.
Congratulations on your upcoming wedding!!
Kindest,
RIXO
Besvarelse fra RIXO
Dear Nazaret,
Thank you so much for your lovely review. We’re absolutely delighted to hear you love your new Kendall dress! We hope you enjoy wearing it this summer season!
Kindest,
RIXO
Poor quality dress
I purchased the Clarice dress in polka dot and handwashed it in cool water after the first wear. The dye ran and I contacted customer service but because the tag read dry clean only and I didn’t follow that there was nothing they could do and I completely accepted that it was my own fault. I loved the dress so I re-purchased it and dry cleaned it after wearing. On the second time I wore it it became wet so I left it for a few days before taking it to the dry cleaner. When I looked at it again the dye had run again and the dry cleaners instructed me there was nothing that could be done to fix it. I have now paid €570 for two dresses - i got two wears and now have no dress. There is obviously a significant quality issue with this dress! I would advise against purchasing.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Sharon,
Thank you so much for taking the time to share this, we're truly so sorry to hear what’s happened with your Clarice dress, we can only imagine how disappointing this must feel, especially after purchasing it twice and taking such care with it.
Our Customer Care team isn’t able to see any previous correspondence or contact relating to either of the purchases you mentioned.
Hearing that the issue happened again, even after following the care instructions, is understandably very frustrating.
Please do reach out to us regarding your second purchase, and if you’re able to include your order details and any photos, we’ll make sure this is looked into properly with our wider team. We’d really like the chance to review this for you and see if there’s anything further we can do to help.
Thank you again for bringing this to our attention, we're so sorry for your experience, it’s certainly not what we want for our customers. We’d really love the chance to look into this further for you.
Kindest,
RIXO
Would not use Rixo again
My brother is getting married & I have just turned 40 & I have really struggled with getting a special dress for this occasion as I don’t feel comfortable in anything anymore & all my go to companies have slowly disappeared over the years. As it was my only brothers wedding, I thought I would spend a bit extra on a dress than I can really afford, so turned to Rixo as I feel the dresses still feel young & stylish but still suits a 40 year old woman. Ordered several, decided to keep one which was the best option I had tried on, still not 100% comfortable in it & not a typical wedding outfit but nothing else suited me as well so sent the other few back straight away. Rixo then released some more dresses & one of the new range looked perfect, I could imagine what I was going to wear with it, which shoes etc so I went to see about returns for the first dress & realised it was only a 14 day return period & I had had this dress for 16 days - so 2 days over. I emailed Rixo customer service & explained that it was an important event & they would 100% still be getting a sale from me whichever dress I kept & asked if they would honour a return, although a few days late, so I could try the new season dress. They emailed back saying they completely understood my situation but they would not accept the return. I know it is meeting their return policy but they would of still been getting a sale & I was 2 days over for a dress which still had tags on that they could still sell, I had only tried it on briefly once. So I am left with a super expensive dress that I feel isn’t perfect for my brothers wedding & I have that feeling that we have all had where I know something else would of looked better & I don’t have the type of funds I can just order the second dress as an extra, which they said I was welcome to order in their email. I have cried about it, which seems silly but I just wanted to look my best, which is very rare these days with how I feel about myself. Because of this blanket no response, I would never use Rixo again. No compassion, no understanding - just a solid no.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Stefani,
Thank you so much for taking the time to share your experience, and we're so sorry to read how upsetting this has been for you.
We completely understand how much thought can go into finding the right outfit for a special event, and we’re truly sorry this added stress to what should be an exciting time.
While I can see the dress was outside of our 14-day return window by a week, and for that reason we weren’t able to make an exception on this occasion, we're very sorry for the disappointment this caused. We do appreciate that this wasn’t the outcome you were hoping for, particularly given the circumstances you shared with us.
Please know there was no lack of compassion in our response, and we're incredibly sorry it felt that way.
While we do have to apply our returns policy consistently, we genuinely regret that we couldn’t be more helpful in this instance.
We hope that, despite this experience, you’re able to enjoy wearing the dress you chose and feel wonderful in it on such a special day. It sounds like you put a great deal of thought into finding something for the occasion, and we truly hope it helps you feel your best as you celebrate with your family.
We truly appreciate your feedback, and we’re very sorry your experience has left you feeling let down.
Kindest,
RIXO
Great shopping
Great shopping , beautiful dresses, So easy to find my 'Mother of the Bride dress' with my daughter. Very helpful, friendly staff.
25. marts 2026
Besvarelse fra RIXO
Dear Sue,
Thank you so much for your lovely review. We’re so pleased to hear you had such a great shopping experience and found your Mother of the Bride dress with your daughter, what a special moment that must have been. The Dahlia dress is such an amazing piece!
It’s wonderful to know the team made the experience easy and enjoyable, and that you found our staff helpful and friendly. We hope you have the most wonderful time at the wedding and feel fabulous in your dress.
Kindest,
RIXO
Customer Service Not Great
Ordered a few dresses to try on in two different sizes. The dress I wanted to keep had a very strong smell of stale perfume & on closer inspection there was a hole in the sash & several clicks. I don’t think I would have noticed this if I had not closely inspected it because of the strong odour. Rang customer service, woman on the phone did not show any sign of apologies & when paying £300 for a dress, I am shocked that a dress which has clearly been worn before can be redelivered to another customer & the company not even be a little bit apologetic. The tag which was on other dresses that states ‘item can not be returned if tag removed’ was not on this particular dress. I was asked to send back but had to ask if I could have my delivery cost refunded as I was going to have to order another dress. In the mean time, the same dress in a different colour way was introduced & as I got a welcome discount to my first order, I emailed customer service to ask if I could have a new discount code to reorder the initial dress but was honest & did say in my email I was going to order it in the second colour way. Their answer was that they were only prepared to give me a discount on the first dress & said I would have to make two separate orders, meaning two separate delivery costs, to receive the discount on the one dress. I mean that just seems tight in my opinion, if they hadn’t sent out a used dress in the first place, I wouldn’t of needed to ask for a second discount code. Surely as a gesture of goodwill for sending out a used dress, they would make it a little easier for the customer to reorder. They will respond saying they are trying to keep costs down, but I had already been charged a £3.95 return fee for the first order, then would off had to pay another 2 x delivery costs then a second return fee to return whichever colour way dress I decided not to keep which in total would be £17.80 which is excessive to try on some dresses.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Stefani,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and completely understand how disappointing it must have been to receive a dress in less than perfect condition, especially when you were hoping to find something special.
This is certainly not the standard we aim for, and we’re very sorry for any upset caused. We’ve taken the time to review your interaction with our Customer Care team, and can confirm that an apology was given, along with a gesture of goodwill in the form of a discount and complimentary delivery on a future order, which was also followed up via email.
We’re truly sorry that this still left you feeling dissatisfied.
We do appreciate you bringing this to our attention and will ensure your feedback is shared internally as we continue to improve both our product checks and overall customer experience.
Kindest,
RIXO
We have had a wonderful afternoon…
We have had a wonderful afternoon trying on Wedding dresses! Tash was absolutely brilliant nothing was too much trouble. She made our freind feel very special and we all said ‘Yes to a gorgeous dress’
Thank you from Lesley, Sharon and Jo
8. april 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Lesley, Sharon and Jo,
Thank you so much for sharing this with us. We’re so happy to hear you had such a wonderful afternoon trying on wedding dresses.
Tash will be absolutely delighted to hear your kind words, and it’s so special that she could help make your friend feel so celebrated. Saying yes to the dress is such a memorable moment and we’re honoured to have been part of it! It truly still is a pinch-us moment to be part of such special occasions.
Thank you again from all of us, and we wish you the most magical wedding day.
Kindest,
RIXO
RIXO is my go to for all my clothing
RIXO is my go to for all my clothing needs: business meetings, special occasions, and casual days out. Feel confident and radiant wearing RIXO. Love the quality, fit, and excellent customer service, too.
25. marts 2026
Besvarelse fra RIXO
Dear Sheila,
Thank you so much for your wonderful review. We’re so happy to hear that RIXO is your go to for everything from work to special occasions and everyday wear.
It means a lot to know our pieces make you feel confident and radiant, and that you love the quality, fit, and customer service too.
We truly appreciate your support and look forward to being part of many more moments with you!
Kindest,
RIXO
Rixo customer service is brilliant…
Rixo customer service is brilliant anytime I’ve emailed I’ve always had a response back in less than 24hrs and they have been so helpful. You really don’t feel just like a number to them , and I love the personal touch.
25. marts 2026
Besvarelse fra RIXO
Dear Sheena,
Thank you so much for taking the time to leave us a review.
We’re delighted to hear that you’ve had such positive experiences with our customer service team and that the support has felt personal and helpful.
It really means a lot to us that you don’t feel like just a number; that’s exactly the experience we aim to create. We truly appreciate your feedback and your support and we can't wait to welcome you back soon!
Kindest,
RIXO
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.