Shocking customer service. I ordered the miray gold earrings and they were faulty with bent posts. They weren’t wrapped properly just rattling around in tissue in a huge box. I sent them back as they... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered two Abi dresses from Rixo recently (Cara black stripe & mini polka dot navy) for two separate events and both are absolutely stunning. There was an initial bit of confusion regarding the app... Se mere
Virksomheden har svaret
London Carnaby Street Rixo- chef’s kiss!!! Hadn’t planned it but ended up with a really personalised shopping experience. The sales assistant really listened to me and simply brought me what sh... Se mere
Virksomheden har svaret
Easy ordering. Quick despatch. Being size 16 I’m never happy with the way I look. I wore my gorgeous and comfortable Rixo dress to RHS Chelsea and at least ten women came to me with heartfelt compl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Kontaktoplysninger
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Storbritannien
- customercare@rixo.co.uk
- www.rixo.co.uk
4,3
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Such a great selection of dresses
Such a great selection of dresses, first time ordering from their bridal lines and I have now chosen an outfit for my civil ceremony thanks to Rixo!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Mel,
Thank you so much for taking the time to leave us a review. We’re truly honoured whenever a bride chooses to wear RIXO on her special day, it really means the world to us. Knowing that our designs play a part in such a memorable moment is incredibly special, and we’re delighted that you chose us for your celebration.
We hope your wedding day is everything you dreamed of and more!
Kindest,
RIXO
I bought my wedding dress from Rixo…
I bought my wedding dress from Rixo because I’d been a Rixo bridesmaid, and the cuts of their dresses are so flattering, the materials are high quality and their designs are timeless. I see every Rixo piece I buy as a little investment. Delivery is quick too!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Liv,
Thank you for your review.
It's really such an honour to hear you chose your wedding dress from us after being a bridesmaid in one of our dresses! Knowing you love our cuts, high-quality materials, and timeless designs truly means the world to us. We’re also glad to hear your dress arrived quickly; we hope it made your special day even more memorable.
It’s wonderful to hear you see RIXO pieces as little investments -that’s exactly what we hope for with every dress!
Kindest,
RIXO
Ordered a dress online for my wedding…
Ordered a dress online for my wedding day - absolutely love it. Gorgeous quality and speedy delivery.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review.
We’re thrilled to hear you love your new Clarice dress and that it’s made your wedding day even more special! It’s wonderful to know the quality and speedy delivery met your expectations.
Wishing you a truly magical wedding day!
Kindest,
RIXO
Stunning dress
Stunning dress got, loads of compliments given!!
Contacted customer service and they were very helpful!
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Abbie,
Thank you so much for your review.
We’re so happy to hear you love your dress - especially that it’s been getting so many compliments! It’s also lovely to know our Customer Care team was able to help and make your experience even better!
Kindest,
RIXO
Beautiful Dress
Beautiful Dress, Great experience. Shipping was quick and packaged beautifully. Dress is stunning.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Amy,
Thank you so much for taking the time to share your feedback. We’re thrilled to hear you had a great experience and that your dress arrived quickly and beautifully packaged. Knowing you find it stunning truly means a lot to us.
We hope you enjoy wearing it and look forward to welcoming you back again soon.
Kindest,
RIXO
Beautiful dress half price in the sale
Beautiful dress half price in the sale! Just what I wanted - antelope print shirt dress. Very stylish and wearable. Delivered quickly.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Dawn,
Thank you so much for your lovely review!
We’re delighted to hear you love your new Maddison print shirt dress and that it was just what you were hoping for. It’s great to know it arrived quickly and that you found it both stylish and wearable, even better that you snapped it up in the sale!
We hope you enjoy wearing it and look forward to welcoming you back again soon.
Kindest,
RIXO
My go to place, for that special outfit 👌
I live too far away from visiting a RIXO shop, but I have ordered online, and customer service, quality of clothing and delivery has been excellent.
I can only describe my RIXO dresses as timeless, beautiful dresses which fit really well. I had a special event and needed something different. That was the beginning of my love for RIXO, and I’ve purchased several since then❤️
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Faith,
Thank you so much for your lovely review.
We’re honoured to be your go-to for those special moments, especially from afar! It means so much that even without a store nearby, you’ve had such a positive experience shopping with us online.
Timeless, beautiful and a great fit is exactly what we hope every RIXO piece feels like and we love that one special event sparked a full love story! Here’s to many more memorable moments in your RIXO dresses. Thank you so much for your continued support, we deeply appreciate it.
Kindest,
RIXO
Amazing customer service
I had an issue with my delivery (due to the address auto filling and being sent to the wrong address - my own fault) and the customer service team were super helpful, came back to me quickly and kept me up to date with their conversations with Royal Mail. Genuinely one of the most helpful customer service teams I’ve dealt with. Oh and the dress was gorgeous when I did get it.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Caroline,
Thank you so much for this amazing feedback!
We’re so pleased we could help get everything back on track for you. These things happen (autofill has a lot to answer for!), so we’re just glad the team were able to step in quickly and keep you updated throughout.
And the best part; that the dress was gorgeous when it arrived! That’s exactly what we love to hear. Thank you again for taking the time to write such a kind review! We hope you love wearing your new Kaila dress and cherish it for many years to come.
Kindest,
RIXO
Easy efficient service
Easy efficient service
Well priced, high quality goods
Arrived quickly
Easy to use website
All very impressive
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for your lovely review!
We’re delighted to hear that everything felt easy and efficient from start to finish; from browsing the website to receiving your order. Providing high-quality pieces and a smooth shopping experience is always our goal, so it means a lot to know it felt impressive.
We really appreciate you taking the time to share this,
Kindest,
RIXO
Fantastic personal service- such a rarity
The staff are incredibly helpful and will go out of their way to deliver prompt and helpful service. One item recently appeared out of stock on their website and a lovely staff member managed to track a sole remaining dress in my size from one of their stores and arrange speedy delivery. The only issue I have is deciding which one of their beautiful dresses to wear to my daughter’s wedding!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Anne,
Thank you for your review.
We’re absolutely thrilled to hear that the team were able to track down the final dress in your size and arrange delivery for you. They’ll be so happy to know their efforts made a difference - we always love going the extra mile when we can.
And what a wonderful dilemma to have… choosing which beautiful dress to wear to your daughter’s wedding! We’re so honoured to be part of such a special occasion! Wishing you the most magical day celebrating together.
Kindest,
RIXO
I recently went to the bridal store on…
I recently went to the bridal store on Kings Road. The shop was so beautiful and the bridal area was absolutely perfect - very calm with everything you could wish for. It was the best experience and helped me find my wedding dress!
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Alice,
Thank you so much for your review. This is so wonderful to read, thank you for sharing such a special moment with us. It's truly always such an honour to be a part of such a special day.
We’re absolutely delighted that you had such a lovely experience at our King’s Road bridal store. Creating a calm, beautiful space where brides can truly enjoy the process means so much to us, so hearing this is incredibly special.
And most importantly… congratulations on finding your wedding dress! Please be sure to tag us should you share any photos on social media, we'd love to see! #humansofrixo
Kindest,
RIXO
First new RIXO purchase and I love it
First new RIXO purchase and I love it! From the website thru the delivery experience it’s been so easy. And as for the dress well the fabric is beautiful and great quality/feel, and the cut is so flattering, I feel further purchases will definitely need to be made….
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review.
It’s wonderful to hear that everything felt smooth and easy from browsing the website to delivery, and even better that the dress itself lived up to expectations.
We’ll happily take the hint about future purchases! Thank you so much for choosing RIXO for your first buy, we can’t wait to have you back!
Kindest,
RIXO
I love Rixo
I love Rixo. I have been loyal to this brand for many many years. The designs are flattering, the materials used are of high quality. The dresses I bought years ago are still current and fashionable. I love that they don’t make too many of each so your design is still unique. It’s created for women and that’s what’s best :-)
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Lorena,
This is so lovely to read, thank you so much for being such a loyal part of the RIXO community.
It truly means the world to us that you’ve been with the brand for so many years and that your pieces still feel current and special. We always aim to create designs that are flattering, timeless and made to be treasured, so hearing that you’re still wearing dresses you bought years ago is the biggest compliment. Thank you again for your continued support!
Kindest,
RIXO
5 Stars for Rixo
Friendly and attentive staff, unique prints and a fun shopping experience - a BIG fan of RIXO!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Annalise,
Thank you so much for taking the time to leave us a review.
We’re so happy to hear you enjoyed the friendly service and fun shopping experience.
Thank you for being such a big fan, we’re so grateful for your support!
Kindest,
RIXO
Rixo dresses are the most flattering
Rixo dresses are the most flattering, beautiful dresses to wear. I love all of mine (6) couldn’t pick a favourite. You would know they were designed by women. They hang beautifully.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Caroline,
Thank you so much for your review.
We’re absolutely delighted to hear how much you love your RIXO dresses (six and counting… we love that!). Knowing that you find them flattering and beautifully designed means the world to us, especially as creating pieces that women truly feel good in is always at the heart of what we do.
We hope you continue to wear and treasure them for many years to come!
Kindest,
RIXO
Cathryn L …
Efficient online service and my dress was beautifully packaged.
The fabric falls effortlessly and the pattern is striking.
The style fits true to size - size 10 and it is not too long - sometimes Rixo is a little long on my 5 ft 4 frame.
I cannot wait to wear this dress - a perfect day to evening dress.
Another winner from the Rixo team!
25. januar 2026
Besvarelse fra RIXO
Dear Cathryn,
Thank you so much for such a lovely review - we’re absolutely delighted to hear how happy you are with your new Izzy dress! It’s wonderful to know the fit, length, fabric, and print all worked perfectly for you, and we love hearing that it’s a piece you feel can transition you from day to night. We totally agree!
Your kind words truly mean a lot to the whole RIXO team. We hope you enjoy wearing it and feel amazing every time you do. Thank you again for your support.
Kindest,
RIXO
What’s not to like
Lovely clothes,quick delivery and excellent customer service from Naomi ,thank you x
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Thank you so much for your review, we're so happy we were able to assist! We can't wait to welcome you back soon.
Kindest,
RIXO
Beautiful dress
I am thrilled with my new Maddison antelope print dress. It fits perfectly and I love everything about it. It is a classic dress and a wardrobe staple. Thank you.
25. januar 2026
Besvarelse fra RIXO
Dear Sara,
Thank you so much for taking the time to leave us a review. We’re so happy to hear that you love your new Maddison dress and that the fit is perfect for you. It means a lot to us to know it’s become a wardrobe staple - that’s exactly what we hope for with our designs. Thank you again for your support and kind words!
Kindest,
RIXO
Excellent customer service
The customer service for this company is second to none,Yolanda couldn’t do enough to assist me with my query,she is absolutely lovely,the clothes are utterly Divine so well made with wonderful fabrics,I will be buying often many thanks
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Antoinette,
Thank you so much for your kind and thoughtful review, it truly means a lot to us. We’re delighted to hear that you had such a positive experience with our customer service!
We’re so pleased you love the pieces and appreciate the craftsmanship and fabrics - that’s exactly what we strive for.
We hope you love wearing your new Phlox blouse this coming season. Thank you again for your support, and we can’t wait to welcome you back again soon.
Kindest,
RIXO
Money theft and terrible customer service
Terrible customer service - I’ve been a loyal customer of RIXO and had the worst experience. Royal Mail didn’t deliver and it has been ‘returned to sender’ - despite having received no products and having this notification, and having back and forth correspondence, RIXO are contravening the Consumer Rights act 2015 and won’t provide a refund, apart from a 4.95 delivery fee! Daylight robbery and appalling customer service.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra RIXO
Dear Helena,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration and disappointment this situation has caused, and we truly appreciate the opportunity to clarify things for you.
We’d like to reassure you that we fully intend to process a refund and that your request has not been declined. Unfortunately, your order wasn’t successfully delivered and is currently on its way back to us via Royal Mail following a failed delivery attempt, as shown in the tracking updates.
In line with our usual returns process and UK consumer guidelines, we do need to receive the parcel back at our warehouse before we’re able to complete the refund, unless it is formally confirmed as lost by the carrier. This return-to-sender process can take up to 10 working days, and your parcel is still within this timeframe. Please be assured that your case remains open and actively monitored.
As soon as the parcel arrives back with us, we’ll move forward with the next steps straight away. If it doesn’t return within the expected period, we’ll of course follow this up with Royal Mail and take the appropriate action.
We completely understand how frustrating delivery issues can be, and we’re very sorry that this experience hasn’t met your expectations. Our aim is always to resolve matters fairly and transparently, and we appreciate your patience while this is being completed.
Thank you again for raising your concerns, and please feel free to continue the conversation with our customer care team if you need anything further.
Kindest,
RIXO
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.