Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!
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Se, hvad kunderne siger
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Se mere
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I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Se mere
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I was really impressed when i called Richer Sounds @ Swiss Cottage. Paul did a great job and explained options. When i had reached my decision, Paul explained the purchase process. My new device was d... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
25 Northways Parade, NW3 5DN, London, Storbritannien
- 0333 900 0031
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very friendly and supportive shopping experience
Very friendly, honest and professional service. I very much enjoyed my experience of buying hi-fi at Richer Sounds. Will shop there again in future.
6. januar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
The sales advise was spot on and the…
The sales advise was spot on and the installation perfect.
3. januar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick service hassle free ordered…
Very quick service hassle free ordered on Sunday and picked it up on Tuesday. Communication with richer sounds is great with phone calls all the way through the process even a call a week later to see how I was getting on with my new equipment.
4. januar 2026
great customer service
3. januar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
The headphones are not the best design
The headphones are not the best design. They are always falling out of the ear. The sound is also not great in comparison with other brands priced at same price such as Nothing Ear Plugs.
28. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
A very good service.
27. december 2025
Shop is convenient to me and assistant…
Shop is convenient to me and assistant Oli was able to get my product from the last branch that had one! Phoned me on 30 December when it arrived in store.
Hope they stay local!
26. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Exceptionally helpful as always
Exceptionally helpful as always, the salesman was knowledgeable and well informed and able to answer questions, delivery was organised for the following day and the delivery company was very good, punctual, and the whole purchasing experience was faultless
19. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Didn't know what speakers to get to go…
Didn't know what speakers to get to go with the new sound system that I had ordered. They set up a demo for me to listen to different speakers. Helped me with good expertise and suggestions. Very valuable in helping me make the right choices.
16. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Warm welcome, knowledgeable staffWelcoming and k
A warm welcome and knowledgeable staff. Competative prices. Staff member Omar, big shouts and thanks.
17. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Very good experience and the guy look…
Very good experience and the guy look after me I think he’s name was Andre’ was an absolute legend.
15. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Great service
Easy to order, arrived promptly and the staff at your Swiss Cottage branch were really friendly when I picked up my item
15. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service
Friendly, helpful & honest support from customer services + next day delivery. All round great experience.
14. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Usual excellent service
Found the ityem I wanted at an excellent proce and then did everything possible to resilve matters when delivery went wrong
13. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly. helpful and knowledgable
The staff are friendly, helpful and knowledgeable, shopping at Richer Sounds is dangerously enjoyable.
7. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Great Service From Richer Sounds
Found the item I wanted, in stock, and at a good price. 6 year guarantee also included. Was easily able to reserve a day to pickup which suited me.
6. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Very pleased with the helpful service…
Very pleased with the helpful service which I received at the Swiss Cottage branch, when buying a new turntable.
6. december 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Grateful to Oli and Phillip for their…
Grateful to Oli and Phillip for their outstanding customer support. We bought a projector based on wrong measurements, and they were fantastic in helping us find an alternative and making the exchange very smooth. We've been shopping at Richer Sounds Swiss Cottage for 12+ years for their great customer service!
29. november 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good experince and will definitely go back for audio needs! 👍
Although a quiet store, the manager listened to my needs, knowledgeable about products, able to provide relevant information, so I could make a decision that im very happy with and sounds great. They even did a price comparison and offered the same equipment id seen elsewhere at a cheaper price! 👍
22. november 2025
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