Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Se mere
Virksomheden har svaret
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Se mere
Virksomheden har svaret
I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
51 Bell Street, RH2 7AQ, Reigate, Storbritannien
- 0333 900 0081
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A very pleasant experience!
I received very pleasant and knowledgeable assistance, and my item was swiftly and efficiently ordered over the telephone. It was subsequently delivered to my home. I would strongly recommend this retailer as being very helpful, with an excellent range of products.
12. november 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Helpful staff who had good product…
Helpful staff who had good product knowledge. Have shopped at RS before so returning customer .I was lucky as shop was quiet so short wait to be served but maybe some more staff needed when busy
11. november 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Great service
I was looking to buy the Focal Clear MG headphones and found that they were cheaper at a competitor. I spoke to Richard at the Reigate store. He said he'd look into it and got back to me within about an hour. He was able to match and then beat the price by £10. The headphones were ordered and I picked them up on Morning morning.
8. november 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Argon Audio TT Mk2 Turntable
I was looking for a turntable to use with my Cambridge Audio One and Richer Sounds recommended the Argon one, as it has a built-in phono pre-amp. I was initially thinking of another manufacturer but their advice and logic was sound (excuse the pun). I needed to go onto YouTube to understand the tonearm set up and the cue lever took a bit of getting use to but I'm very pleased with the quality and how it looks, plus it comes in a variety of colours!
6. november 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your wonderful feedback
Good Advice.
We’re given very good advice about all the makes of TV making it easier to choose which was right for us
7. november 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful people
6. november 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Reigate
Thank you for your wonderful feedback
Friendly staff and interesting…
Friendly staff and interesting showroom. A little disappointed were were told we were unable to access the 6 year warranty highlighted in advertising (for the new music player we were purchasing).
5. november 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, I was glad to read you had a good experience in our Reigate store.
I'm afraid we don't offer a 6 year guarantee on the portable you purchased, which as standard comes with a manufacturers 1 year guarantee. Of course should you experience problems outside of that period we will always meet our obligations under your consumer rights.
seniorcomplaintsteam@richersounds.com
Of course if you have any follow up questions do get in touch.
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sound advice
Manager was very helpful and amazed at his knowledge when I had a sound issue with my new tv and 10 year old receiver and now works perfectly after buying a two way qed hdmi cable
3. november 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Anothe great experience at Reigate..
John was excellent. Took his time, listened and offered some good ideas to my questions.
3. november 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Local people with global knowledge able…
Local people with global knowledge able to help. They understand the confusion that non-technical people feel and are able to help me select the right products and set them up to be able to use them without any hassle.
4. november 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your wonderful feedback
Very Helpful and delivered on time.
1. november 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Our needs were looked after very well…
Our needs were looked after very well and we are very happy with the products purchased
21. oktober 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service.
29. oktober 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your wonderful feedback
Ordered equipment on the Tuesday…
Ordered equipment on the Tuesday afternoon and it arrived in my store of collection the following day
28. oktober 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A knowledgable and pleasant salesman…
A knowledgable and pleasant salesman who quickly produced the roght product at the right price.
27. oktober 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful in store advice
26. oktober 2025
Very good service
Very good service. We were given a lot of information and advice to finding hi-fi that suited us. At no time were we pressured to make a sale. We ordered the units the day after and they arrived a day later. So happy!
25. oktober 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.