Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always a good experience when dealing with the staff at Richer sounds in Prestwich, Manchester. Always helpful and never over pushy as they want to assist you to make the right decision for you.
Virksomheden har svaret
It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Se mere
Virksomheden har svaret
The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
415-419 Bury New Road, M25 1AA, Prestwich, Storbritannien
- 0333 900 0042
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Richer sounds have been my 'go to'…
Richer sounds have been my 'go to' retailer for sound and vision for many years. Didn't let me down again. Recommended.
5. juni 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Prestwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent advice and customer service.
I arrived 30 minutes prior to closing. I experienced excellent advice and didn’t feel rushed. Despite purchasing at close of day, I was still offered next day delivery. I was kept informed of delivery times and all went well. I hadn’t arranged installation but had a small issue in setting up. I telephoned the shop, again close to closing time and they arranged an installer to come out the same evening.
Outstanding customer care. Plus highly competitive pricing.
2. juni 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Prestwich
Thanks for your great feedback and for supporting local business.
Absolutely first class service as…
Absolutely first class service as always from the staff at Prestwich branch
1. juni 2026
Besvarelse fra Richer Sounds - Prestwich
Thank you for your 5 star review!
Hisenses tv
You had the tv there at your store unlike curry's 3o pound delivery next day argos no better no store near me had one in stock you did you won hands down thank you
31. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thank you for your wonderful feedback
New TV Day!
Staff in store were quick to help, professional and polite. The show room is small but well laid out and it was great being able to see the system in person, even though I already pretty much knew what I wanted. Delivery service was also great.
29. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Prestwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I googled for a 24 inch TV for my…
I googled for a 24 inch TV for my caravan and Richer Sounds showed as the cheapest due to a club deal extra saving by quite a long way and when I checked there was a store reasonably local in an area I was picking something else up from so called in to pick one up but they had sold one the previous day or two and was waiting for stock so delivered one free of charge within 2 days so can't ask for better than that and was served by Andy who was very knowledgeable and customer focused.
23. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Prestwich
Thanks for your feedback, great to read you were happy with our service.
30year with Richer, still the best for tv and hifi
Everything was very smooth and assistance to get the tv to the car, plus a phone call the next day to check if all was well, was very welcome.
Richer sounds are the best
22. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Exceptional and Knowledgeable Customer Service
Exceptional and knowledgeable customer service re the choice of two TVs
Delivery was prompt and efficient - also with excellent customer service
20. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Refreshing experience
What a pleasant surprise to re-experience customer service.
The Richer sounds team (Prestwich) handled my enquiry with patience and expertise. I entered with a question and exited 45 minutes later with a purchase of £400. This wasn't because they sold me something that I didn't need, it was because they sold me something that I didn't realise I needed.
Really pleased with my purchase and recommend a visit for anyone wanting to understand more about sound. The unit, I now have, has increased my immersion into the wonderful world of sound.
20. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for your great feedback and for supporting local business.
New tv
We purchased a new tv from richer sounds based on a competitive price and a 6 year warranty, it's now on the wall and looks great.
20. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for your feedback, great to read you were happy with our service.
Great discount on TV
Great discount on TV. Staff assistance was very good and sorted out a minor delivery error (on their part) and offered a free next day delivery service.
20. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Prestwich
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Prestwich
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent knowledge highly recommend
Excellent knowledge. Went to the shop and was asked what type of television we were interested in. Felt listened to, did not try to sell us something we wouldn’t need. Very impressed especially with 6 year guarantee. Would highly recommend. The television we chose wasn’t in store so paid £20.00 for guaranteed next day delivery due to us having lots of appointments but we could have had it delivered for free but with no known date
Two man delivery kept up to date all day regarding the delivery.
13. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds excels again.
Once again, exceptional service from Richer Sounds. Having found a suitable replacement for our recently deceased TV in their sale, I arranged to go and look at it. I purchased, despite there being a missing stand foot, hoping I could wall attach it. Noah was really helpful, even carried it out to the car for me. Then he went above and beyond - the missing foot turned up at the shop a few days later and rather than just bin it, he phoned to tell me and was happy to post it to me. I’ve been a Richers customer going back to the Stockport shop in the 80s (still have an original “I’m no mug” mug) and it’s good to see the standard of customer care is still right up there. The TV is great too.
11. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thank you for your 5 star review, it’s lovely to read your comments.
Demonstrated Sonos Beam in demo room
Demonstrated Sonos Beam in demo room, but unable to calibrate to the room as iPad / app wouldn’t allow.
9. maj 2026
Besvarelse fra Richer Sounds - Prestwich
Thank you for taking the time to leave us your feedback, which I will of course discuss with the team to check that the technical issues with the demonstration have since been resolved.
I do hope you are happy with the item, but if you would like any further assistance with it or have any questions please do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.