Richer Sounds - Prestwich Anmeldelser 

2.198
•
TrustScore 5 ud af 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB

•

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Ive had my sub repaired under warranty at the Prestwich store, richer sounds. I had the pleasure of dealing with the manager Sam. Excellent 5 star customer service from initial contact to the authori... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I visited the Prestwich branch due to a fault with my subwoofer. I was mere weeks away from the extended warranty expiring and my poor sub was just clicking and making all sorts of noises. When... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I like dealing with Richer Sounds because they've got staff that actually understand the products they are selling and know what they are talking about - This is now rare in the high street.

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I explained via a phone call that due to mobility issues that I was unable to go to the shop to audition some new speakers. I had narrowed down my selection and asked Noah for his opinion on my first... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. også i
  3. Elektronikbutik
  4. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 415-419 Bury New Road, M25 1AA, Prestwich, Storbritannien

  • 0333 900 0042

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(2.198)

24.500 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Knowledgeable, professional and polite

Great customer experience. Very knowledgeable and helpful trying to find me the best deal for my needs.

They gave me a great offer for a OLED TV and soundbar and even added in next day delivery for free.

The TV and soundbar came the next day as promised. Very swift, very professional and very polite.

Would highly recommend richer sounds!

4. august 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Excellent customer service from Richer sounds (as always)

Bought a new TV from Richer sounds and the whole experience was top notch...from ordering to free delivery...the whole process was very easy and stress free...my particular TV came with a free 6 year guarantee; which is the icing on the cake... Been a richer sounds customer for the last 45 years and the customer service has always been first class.

19. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

I used your web site to make a request…

I used your web site to make a request for an open box TV & I received a reply from one of your shops fairly close to where I live.
After a phone call I arranged to visit. Sam in the shop shows me the TV & turned it on. It had a scratch but it was highlighted to me without having to ask.
I did buy it & as it was open box it had a discount to the usual price.
I was pleased with the service & the Cello TV I bought.

17. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Ellis was very friendly

Ellis was very friendly , laid-back, very knowledgeable and I felt NO pressure or obligation to buy. I initially went into store to buy Headphones but also wanted to chat about the possibility of upgrading my TV . Ellis advised and recommended and I was very happy to go with suggested brand . He kept well within my budget but I asked him to go up to my budget and I went with his further recommendation . A happy , smiley gentleman who I would gladly recommend to anyone.

18. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Professional, friendly service

Good advice, knowledgeable, friendly adviser (Ellis, Prestwich branch), easy purchase, great product.

18. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Good customer service

Good customer service. Tv problem solved by new tv to be sent out. Excellent customer skills and follow up within 24 hours. Definitely will be returning customer my first stop for tv and similar tech

16. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Turntable shopping

Great advice
Great customer service
Rapid delivery
Every thing was exceptional

8. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

I have just made my 3rd purchase at…

I have just made my 3rd purchase at Prestwich store - the staff are always really helpful and knowledgeable- this time it was checking for screws for a TV stand for an ex display TV I bought - just great general thoughtful service

10. september 2026
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Besvarelse fra Richer Sounds - Prestwich

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Excellent service from Andy and the Prestwich store

Excellent service from Andy at the Prestwich store who helped me source the best hi fi amplifier I could buy in my budget. Responded to my questions and as a result I am very pleased with my versatile and powerful Cambridge Audio purchase, in preference to the Yamaha I was considering . Recommended.

6. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Really good service

Really good service. Asked me the right questions regarding what I listen to to find the best quality solution within my budget. Delivered on time and packed really well.

8. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

site was easy to navigate

site was easy to navigate. Order process straight forward and 6 year guarantee amazing. If i had to ask for something to be different it would be clarity of the delivery /collection process
I now know that because my order was later in the day click and collect was 48hrs not the next day as i expected. Thats more about the excitement of purchasing (and not wanting the sale to time out) than a criticism of the process. However, had i had a pop up at time of purchase to say when it would be available or a note when order confirmation was sent it would have been clearer to me and saved the disappointment i felt. I stress that’s more about how i felt not what you did wrong

7. september 2026
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Besvarelse fra Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Bedømt til 3 ud af 5 stjerner
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

I was truly sorry to read your review and offer my sincere apologies. From investigation with the store manager this relates to a clearance item, which he insists he checked thoroughly for you as promised, the cables in question being packaged within the box but separately to the main unit.

I will arrange for our customer service team to reach out to you to discuss this further and resolve the matter to your satisfaction. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Very helpful and great service

Very helpful and great service. No high pressure salesperson. From ordering to delivery it was really good.

2. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

OUTSTANDING SERVICE

I telephoned the national number to enquire about an LG tv they directed me to my nearest store Prestwich. Spoke to an assistant there who arranged for me to pick up the tv I wanted called at the store and it was ready and waiting took it to the car and placed in boot. Every person who I touched during this transaction was more than helpful and informative.

2. september 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Great staff firstly in the prestwich…

Great staff firstly in the prestwich store, couldn't be more helpful, delivery was spot as they said.....I've been dealing with richersounds for quite a number of years now and wouldn't shop anywhere else, awesome service.

29. august 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Went into the Prestwich branch looking…

Went into the Prestwich branch looking for a start up kit for my flat. Staff couldn't have been more helpful, sorted me out.
As a newbie couldn't quite get it up & running when it arrived, called the shop, no bother sorted me out over the phone.
I won't be looking anywhere else when look to expand the system.
WELL PLAYED LADS

23. august 2026
Uopfordret anmeldelse
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

As always, friendly and helpful

As always, the staff here were friendly and helpful, finding the answer to our request.

21. august 2026
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Amazing customer service and price

The prices in the Summer Sale were better than Amazon for projectors so I decided to buy a new projector. Sam the manager of the store was extremely helpful and took his time to show me and talk me through lots of potential options. Eventually we agreed on a Ben Q GP520 that was not in the sale but was perfect for all of my requirements. Sam then found me an amazing price for the projector as an open box model was in stock at another branch. The projector arrived within a couple of days and is absolutely perfect for my cellar room. Thank you Sam and Richer Sounds for going above and beyond what I could ever have expected.

20. august 2026
Uopfordret anmeldelse
Richer Sounds - Prestwich-logo

Besvarelse fra Richer Sounds - Prestwich

Thank you for your wonderful feedback

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