The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Se mere
Virksomheden har svaret
Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... Se mere
Virksomheden har svaret
We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
10 Church Street, PR1 3BQ, Preston, Storbritannien
- 0333 900 0080
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Price quality and service was excellent…
Price quality and service was excellent but what's with the e-mails ' Dear Jemmett ' ???? !!! Is a child typing it ?
14. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks very much for taking the time to leave your review. I’m really pleased to hear you were happy with the service.
I’m sorry about the confusion caused by the greeting in our follow‑up emails however – that certainly shouldn’t have looked as it did. This was down to a missing detail on the in‑store account, and we’ve since made changes to our email setup to ensure this doesn’t happen again.
Thanks again for your feedback and for choosing Richer Sounds.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Besvarelse fra Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Quality and Service
Great service and help as always- Great people too and competitive prices. What’s not to like
13. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Better than a price match – simply unbeatable service!
I contacted Richer Sounds to see if they would price match a TV I found elsewhere. Not only did they honor the lower price, but they actually gave me a further discount and a much longer warranty than the competitor! The process was incredibly easy; I just filled out a form on their website, and they emailed me shortly after to finalize the deal. I’m over the moon with the service and the value. Don’t shop anywhere else before checking with these guys first.
11. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff at Preston Richer Sounds are…
The staff at Preston Richer Sounds are extremely helpful and knowledgable.
10. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Having trouble with my hi fi system…
Having trouble with my hi fi system that I couldn’t resolve Howie branch manager at Preston came over and sorted out also making improve ments to it this is the reason I only shop at Richer sounds for anything hi fi always so on the ball and helpful
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Great service by knowledgeable staff.
Immensely helpful suggestions for a replacement for my cd player, even giving a contact who might be able to repair the old machine.This was not possible so I purchased a Cyrus 40 which I am running in. Thanks to the staff for getting my music back!! And at a good price.
11. marts 2026
Besvarelse fra Richer Sounds - Preston
Thank you for your 5 star review!
Superb customer service
Friendly knowledgeable staff, with no pressure selling. Happy to demonstrate various systems. Relaxed experience. Even changed my order for me when I changed my mind on speaker colour the next day
11. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
There was an issue with the product…
There was an issue with the product purchased and they went out of their way to put things right.
It was much appreciated.
Also provided me with details of an excellent installer
10. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and technical support
7. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Great Experience
Good communication, delivered the Tv's to branch the next day for pick up. Guys in the Preston store helped carry out the TV's and were good natured and pleasant. Just an overall good experience. Would recommend 5 star
9. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Every visit to Richer Sounds is a…
Every visit to Richer Sounds is a pleasure!
The staff are incredibly knowledgable and helpful and genuinely want the best for the customer even if that means recommending a lower price option. I have alway used Richer Sounds for my hi-fi ant TV purchases since the early 1990's and will continue to do so! Keep up the excellent work Julian and team!!!!!
8. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful and efficient as always👍😁
4. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very approachable and highly…
Very approachable and highly knowledgeable. I would have no hesitation in buying from Richer Sounds again. After sales service second to none.
6. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service and knowledge
Great customer service and support, knowledgeable and goes the extra mile, thank you
6. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience
Discount available on tele. 6 warranty. What’s not to like! Will definitely order again.
3. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Friendly professional and not trying to…
Friendly professional and not trying to push me for a sale would always recommend you
3. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service and advice from the team…
Great service and advice from the team in Preston, delighted with my new mini led TV
28. februar 2026
Besvarelse fra Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
A fantastic experience from start to finish
A fantastic experience from start to finish, what a great company to shop with, the staff are a real pleasure to deal with, very knowledgable and seemed genuinely interested in what I was looking for.
1. marts 2026
Besvarelse fra Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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