⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... Se mere
Virksomheden har svaret
I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... Se mere
Virksomheden har svaret
Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
87-89 Exeter Street, PL4 0AH, Plymouth, Storbritannien
- 0333 900 0047
4,9
Fremragende
2 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Top notch !
Really great service from Ben , very efficient and went over and above my expectations . Plus amazingly quick delivery . Very impressed !
27. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
A big Thankyou to Jay
A big Thankyou to Jay , who kindly helped an old lady , Sort out the paying by card on line . Got there in the end with help . He was very kind and patient .
26. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your great feedback and for supporting local business.
The best experience 👌
I had the best experience,giving there time & experience the staff wur amazing 👏 recommend,the best music store,for sure,,regards joe
6. marts 2025
Besvarelse fra Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff very helpful
Staff very helpful, good knowledge of products, ordered set of headphones which arrived earlier than expected.
24. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thank you for your 5 star review!
Great response from Web Enquiries Team
Great response from Josh and Jay on the web enquiries team.
24. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Excellent customer service….Always
Been going here for many many years. Always great customer service and helpful in every way. Will continue to shop here in years to come. Well done to the team at richer sounds
22. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
Purchase of soundbar
Easy to park & visit the store. Helpful, knowledgable staff who helped me make the decision to purchase the soundbar. Always use Richer Sounds, can’t fault them
3. januar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your feedback, great to read you were happy with our service.
Excellent service and great prices over…
Excellent service and great prices over Currys
18. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Budget Headphones
Expert advice on budget headphones guidance given over from the sales assistant. He showed me the various options at the shop's disposal and was very helpful in finding me the right pair.
16. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I was looking for a 75 & 40inch- after…
I was looking for a 75 & 40inch- after searching online and trying to bring myself up to speed. I called Richer Sounds, was well advised and wish I had called straight away rather than waste time on the internet.
Both TV and Sounbar packages are excellent
18. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Plymouth
Thank you for your 5 star review, it’s lovely to read your comments.
Always 5 Stars
It doesn't matter what day you go in and who is behind the counter, you always get a fantastic response what ever your question is, ive been going to Richer Sounds for many years and never left without the right answers, and your not pestered to buy anything so you can go away to think fir yourself
16. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Richer Sounds staff made it very easy for me to buy a new Soundbar for my TV and music.
I noticed a soundbar clearance item in the Plymouth shop and asked for a demo. The sales support staff member quickly set it up and suggested I linked my mobile to play sounds of my choice. This was followed by a TV link so I could experience the various sound and vision options.
The staff answered all my queries and made the purchase decision very easy. As a clearance item I was pleased with the price and the VIP discount (I am a previous customer) and walked out in good spirits. Thank you Richer Sounds!
12. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thank you for your 5 star review!
I visited the shop with 4 Hi.Fi Amp's…Amp Update...
I visited the shop with 4 Hi.Fi Amp's in mind to Look at. After Speaking to Jay about the Speakers I have (E70's) he gave me up to date Advice on an Amp that would Suit my Needs and came away with a Mission 778X Which Sounds "Brilliant". Had a Pleasant and Enjoyable Experiance, Thanks Guys...
10. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thank you for your 5 star review!
Delivery
Delivery was rushed and I was only informed of damage to packaging by a phone call from the delivery company after the delivery was completed. I was told that if there was any problems to contact Richer Sounds, not the delivery company. My problem was with the delivery company - not with Richer Sounds who were very helpful both online and in store.
12. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your feedback Mr Hose, although sincere apologies that the packaging of your purchase was damaged and that you felt more care was needed with the delivery process.
I will of course feed this back to the courier we used here, so that they learn from what happened and improve in the future, if there are any issues with the product whatsoever do get in touch and we will of course resolved them for you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Pre order became fulfilled.
I intended a pre order but was told a delivery was in,
so the order was placed and arrived 3+ days later.
It's a new product and a bit troublesome but support was available.
10. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your 5 star review, we look forward to seeing you again next time
Richa Sounds Plymouth
I initially bought a NAIM MUSO2, I had an awful lot of problems trying to get it connected through HDMI to my tv to use as a sound bar. It turned out after a lot of trying different settings, that my Sony Bravia tv was the problem.
I was gutted that it wouldn't behave, because the Muso2 is a great piece of kit.
The staff at Richa Sounds couldn't have been more helpful, even arranging for a replacement Muso, which still didn't behave,
I finally swapped again for a Cambridge Evo One.
I still had a few headaches getting the tv to work with the Evo One but now its sorted.
The Cambridge is a step up from the Naim and is so easy to control, giving excellent sound from internet radio, streaming from Tidal and the tv.
I have received excellent service from Josh, the manager and his dedicated team.
I highly recommend them and I will use Richa Sounds in the future.
26. januar 2026
Besvarelse fra Richer Sounds - Plymouth
Thank you for your wonderful feedback
Great price, exceptional delivery
Great price. Exceptional delivery. Faultless. £120 cheaper than anywhere else for KEF KC62.
9. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your kind review, we look forward to your next visit.
Very good service
7. februar 2026
Besvarelse fra Richer Sounds - Plymouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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