Richer Sounds - Oxford Anmeldelser 

1.747
TrustScore 5 ud af 5

4,9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Storbritannien

  • 0333 900 0052

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.747)

24.030 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Excellent help and advice from Kaz

Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.

19. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Absolutely Stars

Absolutely Stars, great communication, advice to choose, staff very educated about electronics.

five stars, thank God we still have those normal shops which knows, what they selling.

20. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Great purchase, great price and great staff

Made to feel very welcomed and staff very knowledgeable and helpful

Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds

19. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

It's always a positive experience…

It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer

13. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 3 ud af 5 stjerner

Did click and collect from my local RS

Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again

11. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Dear Mr Grain,

Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.

We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.

Of course if I can be of any more help to you do get in touch directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Superb Customer Focus at Richer Sounds Oxford

The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.

9. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Great all round

Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.

9. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Great service

Great service, impartial advice and terrific prices.

8. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Utterly professional from the first…

Utterly professional from the first contact by phone to the brilliant technical backup by phone with my 3 separate queries on set up of the TV.
We are delighted with the new Loewe TV all respects.

7. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Great range of products, A1 staff

Great range of products, competitive pricing and very pleasant helpful well informed staff. Great backup and guarantees. However, problems experienced in trying to review the product purchased in response to email to review - the link did not work and have still not been able to submit an opinion on either of the recent purchases.

26. november 2025
Uopfordret anmeldelse
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Extremely helpful and friendly service

Extremely helpful and friendly service. I needed some new interconnects and received the same high standard of knowledge and service I have always received from Richer Sounds- whether spending thousands on a complete system or simply buying accessories the experience is always top class

6. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Excellent service and prices.

I bought the Roksan Attessa streaming amplifier, which was offered at a very good price. The service from Richer Sounds at Oxford was excellent and I particularly appreciated the follow up call from Damien to check whether everything was OK. The amplifier is brilliant too.

6. januar 2026
Richer Sounds - Oxford-logo

Besvarelse fra Richer Sounds - Oxford

Thank you for your wonderful feedback

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