Richer Sounds - London Bridge Anmeldelser 

1.591
TrustScore 5 ud af 5

4,9

100 Tooley Street, SE1 2TH London, GB


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the sa... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Brilliant service! Professional staff who listen, consider carefully and give excellent advice. We have come back many times over the years for the friendly “ can do” approach of Richer Sounds staff.... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.591)

24.722 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great experience

Excellent customer service from real people. Price matched a product even when they weren't obliged to. Fast Delivery. Would recommend.

24. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Excellent staff, great equipment, good value

Able to view the AV receiver in the shop with knowledgeable advice from the staff. Easy to order and pay, delivered the next day to my home. Denon AVR has great sound, good connectivity, easy to set up

11. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Went into the London Bridge branch

Went into the London Bridge branch, needed a large screen TV, and audio receiver for my client.

Terry was incredibly knowledgeable, and gave me a further discount on the items I purchased.

Perfect.

19. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

A great experience with Malek in the London Bridge Store.

I have purchased from Richer Sounds a few times, but this was the first time I visited one of the stores.
I had planned on purchasing an EVO150 SE, but was not sure about getting speakers for it at this time.
I had the EVO 150 confused with the cheaper EVO one.
Malik sorted out my confusion and set up the experience room for me to try the EVO 150combined with a pair of DALI Oberon 5's.
I was very impressed, but being concerned about the ability to use wireless headphones with the system, Malik organised a demo of this feature. It is important as this system is for the living room and sometimes I want to listen to music while my wife is watching TV.

17. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Fantastic service & a great price too.

Fantastic service & a great price too.
No pressure at all to buy and all options laid out to me and recommendations good and bad.
Didn't honestly think I would have been in a position to purchase what I did but being a VIP member also helped as well as Robin at London bridge helping to get in my price range.

17. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Friendly staff and very helpful

Friendly staff and very helpful. In particular nice that they held the item for a few days until I could get to the shop.

16. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Very good about accepting return of disappointing item

I bought some earbuds, performance of which was disappointing ( developing a terminal fault within 12 months of purchase). Staff were very understanding, interested to learn more and friendly in processing my refund credit.

15. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Superb

As always, excellent service online and in-store at London Bridge, cheaper than anywhere else and with a 6yr guarantee.

8. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Ordered late in the day from warehouse…

Ordered late in the day from warehouse and collected on second day after. Staff were polite and helpful, making a handle for my item. London Bridge store.

4. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Excellent advice from Terry and good…

Excellent advice from Terry and good prices. Terry took the time to understand our needs and to consider how best RS could help.

3. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Great service!

Called for a bit of advice which was freely given and spot on, made a purchase and received my items the next day as promised, worked perfectly….happy days! Thanks for your advice and excellent customer care.

3. september 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thank you for your 5 star review!

Bedømt til 2 ud af 5 stjerner

Richer Sounds Experience

Went to get something at London Bridge Store and experience was awful…The guy at the store was so rude and unhelpful…I am I VIP customer and I always shop at this Branch I mean it was terrible experience i would not recommend it at all and also I don’t think I will buy anything from this company again…also not to forget my product hade a scratch when I opened but I choose not to return it…anyway very disappointed…

27. august 2025
Uopfordret anmeldelse
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

I was genuinely sorry to see your review and have of course investigated with our London Bridge store. Unfortunately neither the colleague who sold you the bracket, or the team present, could recall anything unusual about your specific interaction. Indeed the colleague involved is a very long-standing one with a pretty unblemished record of service, which it makes it all the more surprising to read your feedback. That said, we take all feedback seriously and I have discussed with the whole team the importance of tuning in to each and every situation as best as possible.

Regarding the scratched bracket, following our direct contact via e-mail I understood you had agreed to send some images over of the issue but to date I’m afraid haven’t received them? If you are still happy to share the images, we’d be more than willing to look into this further and see what can be done. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot, and from your regular past experiences, that these problems are rare but I'm sorry that things went wrong for you here.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 2 ud af 5 stjerner

Sonos Bracket

Went to buy bracket for Sonos Bar Gen 2 and HDMI cable with it…it was terrible experience the guy at London Bridge Store was rude and arrogant it was not helpful at all…I am a ViP customer and I always shop at RS but this is the first time I experienced something like this so this completely change my view…I would never buy anything from RS and I would not recommend it either and not too forget my Bracket was scratched too…so yeah will shop elsewhere from now on…avoid it if you can…

28. august 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

I was genuinely sorry to see your review and have of course investigated with our London Bridge store. Unfortunately neither the colleague who sold you the bracket, or the team present, could recall anything unusual about your specific interaction. Indeed the colleague involved is a very long-standing one with a pretty unblemished record of service, which it makes it all the more surprising to read your feedback. That said, we take all feedback seriously and I have discussed with the whole team the importance of tuning in to each and every situation as best as possible.

Regarding the scratched bracket, following our direct contact via e-mail I understood you had agreed to send some images over of the issue but to date I’m afraid haven’t received them? If you are still happy to share the images, we’d be more than willing to look into this further and see what can be done. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot, and from your regular past experiences, that these problems are rare but I'm sorry that things went wrong for you here.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Richer Sounds the only place to shop for music tec

Shop assistant Alex gave expert, easy-to-understand advice on exactly what product I need and even offered to set it up for free. By contrast the shop assistant in John Lewis clearly didn't know his tec gear.

28. august 2025
Richer Sounds - London Bridge-logo

Besvarelse fra Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere