James was extremely helpful, and knowledgeable. He gave me plenty of time to listen to the quality of each set of speakers, answering all my questions and remaining impartial which enabled me to m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a couple purchases at the Lichfield branch, very helpful staff and talked me through various systems for the size of my room etc. I got speakers and an amp which sound great for my LP's which s... Se mere
Virksomheden har svaret
Tom's knowledge on a wide range of subjects was very helpful in making my choice of tv and he then helped transfer a large and heavy package into my car.
Virksomheden har svaret
I decided to return to Richer Sounds Lichfield shop to discuss options for upgrading my record deck.I had a set price range & reasonably sure of the make & model that I wanted.A few details & sticking... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
46 Birmingham Road, WS13 6GF, Lichfield, Storbritannien
- 0333 900 0089
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We went to this store for one…
We went to this store for one particular model of TV after having researched online beforehand.
The member of staff was very friendly and quickly and correctly sussed that we were looking to buy there and then; he told us that:
They didn't have any in stock (apart from the display model that he offered to use for a discount)
There was a nearby store that did have this model in stock if we needed it the same day.
We could buy today and have it shipped to us the following day.
No hard sell, some good conversation, and presenting us various options - this was a genuinely great experience!
The delivery went very smoothly too.
Overall the experience HAS to be Five Stars :)
10. juli 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your wonderful feedback
Can’t praise the team In Lichfield High Enough
Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the following day. This is why I always use Richer Sounds.
9. juli 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Get to Richer Sounds for a ten star experience
Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn steered me to an Oled tv which is brilliant. A big shout out to Andy who installed the tv and was absolutely ace. Another triumph Richer sounds. I have written to you Julian !!
7. juli 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Besvarelse fra Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
James was very patient and very…
James was very patient and very informative on what i required.
The equipment i bought was over budget but just what i wanted it is excellent. I had Ben come out to install it who was also informative and professional.
4. juli 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds quality of service
One thing with Richer Sounds you always know what you are getting.Helpful ,polite and always very knowledgeable staff. Through tele sales or shop staff.I ordered this time through tele sales and was delivered before time which was nice to have.
29. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Cambridge Audio AXA35 at Lichfield
Luca listened to my amplifier challenge, suggested things to improve the signal going in and suggested the whole system would be 'bright'.
I value this honest opinion and left with the AXA35.
27. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Brilliant Piece of Kit
Customer Service - Fantastic from Lichfield branch
Product - Easy set up via the app, tremendous sound quality, easy to use Spotify
27. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
I was very impressed!
I was very impressed!
Tha person who answered the phone was able to help this elderly customer to buy a television over the phone.He was so pleasant and knowledgeable without ever being patronising.
We were fortunate that the man who installs sets was available the same day .He,too, was friendly and professional !and explained how to use the new set clearly and slowly.
In all a nice experience!
Thank you.
26. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Number 1
Number 1 great staff
Number 2 top quality audio products.
Number 3 been buying from this company from 1997 till this present time.
Also good warranty.
Highly recommended..thanks
26. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Purchased a LG TV from Lichfield store…
Purchased a LG TV from Lichfield store which is a long drive and when I got home found the TV had a smashed screen, when I tried to get a replacement found the store closed in the week for two days. My partner who collected the replacement on third day told me he was very impressed with the customer service and replacement process therefore I have revised my review. The replacement is working perfectly.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Lichfield
I was truly sorry to learn that the TV you collected from your local branch was damaged when you opened it, and offer my sincere apologies.
Obviously we are most keen to resolve this for you although there are no details left on Trustpilot for us to identify your purchase on, so with that in mind please could you get in touch via the below address with more details? In the event of any temporary store closure, as happened here, our customer service team are always on hand to resolve such issues and we will make sure we do so for you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
The staff
The staff were really honest in their opinions of different tv's which helped us make the the right choice for us. I would go back to them again for any other pieces of kit.
23. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Great service from Tom at the Lichfield…
Great service from Tom at the Lichfield branch. He was extremely knowledgeable and made excellent recommendations about products I should consider; one of which I purchased. First time I have used Richer Sounds but in future it will be my go to place for all my AV needs
24. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Great products, even greater service ☺️
It’s the second time I have bought from Richer Sounds and also the second time dealing with Tom at the Lichfield store.
Richer Sounds are lucky to have such a knowledgeable, helpful and all round good guy.
From understanding my needs, recommending the right products, ordering and sorting delivery he did it all efficiently and with personality and panache. A couple of questions and teething troubles were explained and sorted with aplomb too.
It appears RS nurture and train their staff to a high level, and in this day of quick anonymous sales it’s great that you can still get fabulous customer service from great people.
I will definitely be seeking out RS and Tom with my future audio needs.
21. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service
Staff bent over backwards couldn't have been more patient, helpful and understanding. I had a tight deadline for delivery which they achieved for me. The guys who fitted my tv were fantastic, knowledgeable and did an amazing job.
20. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Besvarelse fra Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and knowledgable staff
Very helpful and knowledgable staff. Good prices and quick delivery
18. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Very helpful staff
Very helpful staff. Delivery requirements were explained. Delivery was earlier than expected in fact next day. Great product with a great price. First time purchasing from Richer Sounds but will definitely do it again.
17. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your wonderful feedback
Thank you to Tom for his help and…
Thank you to Tom for his help and advice. Delighted with my ne Cambridge Audio Melomania headphones.
Great place to shop. 5 Star service.
15. juni 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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