Richer Sounds - Holborn Anmeldelser 

1.388
•
TrustScore 5 ud af 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB

•

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Richer sounds is a shop I trust. Years ago I bought an Onkyo amp, surround sound speakers, bookshelf speakers and a BluRay player from you guys. And they all still work. Now, it became time to re... Se mere

Bedømt til 5 ud af 5 stjerner

This company is the best electronics retailer in London. The stores may be small, but Richer Sounds gets most click-and-collect orders to you in a day, and with excellent customer service. Cannot reco... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

So this was a great buying experience. I went in with a simple brief for dual speakers and a budget Without the education and advice I would have bought Sonos, but they explained Denon to me (and its... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Was looking to buy a soundbar to replace my rather large yamaha amp, speakers ,and cables but wanted one with DTS and Dolby Atmos and great wireless rears. Eventually opted for the Samsung HW-Q990... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. også i
  3. Elektronikbutik
  4. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.388)

24.562 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Still giving a great service after all these years

When visiting Richard sounds I knew I was interested in the Cambridge evo but had no idea whether it would be the right product for me and what speakers I would want . I dealt with Peter first then Elliot both were really helpful and nothing was too much effort . I was steered towards any products or pressured to purchase anything . Do te decision at the end was all mine I was just given helpful advice . When I finally purchased I found Steve really helpful and I was made to feel I would of gotten the same service wether I spent 100s or 1000s so thanks again for your help and I’m really happy with my choice.

9. september 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Great phone advice on what (to me at…

Great phone advice on what (to me at least) was a complicated connection issue. Friendly service. And the advice worked!

8. september 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

First class service from Richer Sounds

As always, first class service from Richer Sounds staff at Holborn.
Wharfedale 9.0 speakers arrived very quickly, even though I did not pay for an expedited order.
They are such quality speakers for such a bargain price.
Folk might like larger speakers and pay more, as I have for another room, but these small Wharfedales are something all of their own - diminutive and unfussy; providing a detailed and lovely listening experience. Nothing to compete with them at all.

3. september 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 2 ud af 5 stjerner

Delivery excellent then all fell down…

Delivery excellent then all fell down . Was very excited to get a new telly however on assembly found the peice this was last Friday that fastens the tv to the stand was missing unfortunately I had already installed our old tv a Samsung frame in my son's bedroom. Rang customer service who suggested leaning it against the wall so I could watch it !,he said they would order the missing part but it wouldn't arrive TILL MAYBE next week it still hasn't arrived and the tv is leaning against my living room wall I've put it back in the box From hero to zero.Imsick of the sight of it and her indoors isn't very happy.Is this the end of a beautiful relationship , apparently they want me for lifexxx

1. september 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

I was truly sorry to read your feedback, further your purchase of one of the clearance models from our website. These should feature all essential accessories, such as the stand so I will of course investigate with the service team as to why this didn't happen with your purchase.

It's also disappointing to read of the handling of the matter, which I will also investigate, as which is well below what we would expect. Whilst obviously things do go wrong from time to time we should always bend over backwards to rectify issues like this as a priority.

I will arrange for one of the team to contact you to put this right asap and either get the parts to you urgently or replace the item with another.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

I always come to Riches Sounds to buy…

I always come to Riches Sounds to buy my serious hifi purchases. The advice and warmth and customer service is second-to-none. It's one thing to look at something online and wonder if it's good as the reviews say it is. It's another to go to Richer Sounds and know that what you're being recommended is worth it.

26. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

I've been using Richer Sounds for decades

I've been using Richer Sounds for decades. You can't beat being able to go into on of the stores to see / hear what you are buying, and to receive expert advice.

24. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Amazing customer service

Amazing customer service. Very happy with my purchase.

22. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Majority dvd player

Bought a Majority dvd player which is excellent which seems to transpose audio into text which is brilliant.
Also if you register with Majority get a three year warranty.

17. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service, staff member was very helpful, thank you very much. Ben

18. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Very helpful and friendly staff…

Very helpful and friendly staff knowledgeable about hi-fi bought a streamer and a subwoofer manager Steve set everything up so I could go back and have a demonstration very happy with my purchase every 5 to 10 years I upgrade my if I will be going back for a some speakers to listen to wood recommend two friends 😎

13. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Next day collection from the store

Next day collection from the store - easy and convenient

12. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Reliable, in a complex world

Staff listened and produced the stuff I wanted. They new the specs of their products. I could rely on its quality, otherwise they wouldn't stock it. No surrounding the core products with profitable distracting tat. Good pricing.

10. august 2026
Richer Sounds - Holborn-logo

Besvarelse fra Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

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