Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Se mere
Virksomheden har svaret
So good to have a company where the staff are passionate and the range is enormous. Was great to be able to buy something from their warehouse and collect it the next morning from the shop
Virksomheden har svaret
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
29 Bloomsbury Way, WC1A 2SL, London, Storbritannien
- 0333 900 0028
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful, attentive, trustworthy - good service
Elliot listened to my request for a new TV, made a few suggestions, followed up and the TV arrived promptly the next day.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Holborn
Thank you for your wonderful feedback
I had a really great experience
I had a really great experience at this shop! So friendly and helpful, taking their time to find exactly what I needed — my cartridge, Cambridge gear, and a cable. They patiently explained everything and answered all my questions, making the whole experience enjoyable and stress-free. Felt really cool walking out with everything sorted. Highly recommend!
Thank you !!!
3. april 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Very friendly
Very friendly, efficient staff. Ordered a power cable for a Pro-Ject turntable that was delivered in no time.
30. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Easy in store purchase with friendly…
Easy in store purchase with friendly and knowledgeable staff, and helpful delivery options
27. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic advice and service from…
Fantastic advice and service from Steve, the manager of Holborn Richer Sounds.
27. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Excellent service
Excellent service. Ordered over the phone and picked up from the store an hour later. They added carrying handles to the box which made my journey back on the tube more comfortable. My son was delighted with the turntable and has started his journey into the world of vinyl albums.
11. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thank you for your wonderful feedback
Excellent service
I appreciate Richer Sounds offering me a refund/exchange when a product wasn’t performing as expected. Full marks for their service.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The manager took my idea or plan
The manager took my idea or plan, educated me & proved he had that special item, right up my street, happy purchase & will revisit again.
14. november 2025
Besvarelse fra Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Thank you Elliot !!!
Elliot at Richer Sounds made our phone and email transaction (I live on the Orkney Islands, off the North of Scotland!) completely painless. He was pleasant, efficient, and seemed really to care about the service he was offering. He even followed up to make sure everything was going well. Thank you!
12. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
As usual I received exemplary service…
As usual I received exemplary service from Richer Sounds. I wasn’t quite happy with some speakers I had bought so they exchanged them for some other ones with no hesitation. They also made it really easy for me to do this via dpd. If only all companies took customer service so seriously.
9. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always top service/experience
I have purchased here 3 times this year and every time the service has been spot on. Friendly advice and really good technically. Highly recommended.
7. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really helpful and friendly staff.
Really helpful and friendly staff.
Great value products that are quickly sourced and delivered to store of customer's choice for collection.
5. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply the best service and value
The service from Richer Sounds is simply brilliant. Nothing is too much trouble for them, they will head out to see your house free of charge and provide advice as to the right TV and audio solution and will always give the right guidance on what products to buy (not simply the most expensive). They also always seem to have very compelling promotions on offer. The only place to buy a TV as far as I’m concerned. Special mention to Steve who heads the Holborn store in Central London.
27. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
As always
As always, Richer Sounds are a top store.
Staff always helpful and I love that you can still visit a shop.
21. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always a positive experience with…
Always a positive experience with knowledgeable staff.
25. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Incredibly helpful staff who went above…
Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!
19. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thank you for your 5 star review!
The staff listen to your request if you…
The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.
26. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Excellent service on the phone
Excellent service on the phone. Great delivery time, very up to date information
25. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
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