Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Se mere
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Se, hvad kunderne siger
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Se mere
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I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... Se mere
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I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
29 Bloomsbury Way, WC1A 2SL, London, Storbritannien
- 0333 900 0028
4,9
Fremragende
1 t anmeldelser
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Besvarelse fra Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Excellent service
Excellent service. Ordered over the phone and picked up from the store an hour later. They added carrying handles to the box which made my journey back on the tube more comfortable. My son was delighted with the turntable and has started his journey into the world of vinyl albums.
11. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thank you for your wonderful feedback
Excellent service
I appreciate Richer Sounds offering me a refund/exchange when a product wasn’t performing as expected. Full marks for their service.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The manager took my idea or plan
The manager took my idea or plan, educated me & proved he had that special item, right up my street, happy purchase & will revisit again.
14. november 2025
Besvarelse fra Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Thank you Elliot !!!
Elliot at Richer Sounds made our phone and email transaction (I live on the Orkney Islands, off the North of Scotland!) completely painless. He was pleasant, efficient, and seemed really to care about the service he was offering. He even followed up to make sure everything was going well. Thank you!
12. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
As usual I received exemplary service…
As usual I received exemplary service from Richer Sounds. I wasn’t quite happy with some speakers I had bought so they exchanged them for some other ones with no hesitation. They also made it really easy for me to do this via dpd. If only all companies took customer service so seriously.
9. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always top service/experience
I have purchased here 3 times this year and every time the service has been spot on. Friendly advice and really good technically. Highly recommended.
7. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really helpful and friendly staff.
Really helpful and friendly staff.
Great value products that are quickly sourced and delivered to store of customer's choice for collection.
5. marts 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply the best service and value
The service from Richer Sounds is simply brilliant. Nothing is too much trouble for them, they will head out to see your house free of charge and provide advice as to the right TV and audio solution and will always give the right guidance on what products to buy (not simply the most expensive). They also always seem to have very compelling promotions on offer. The only place to buy a TV as far as I’m concerned. Special mention to Steve who heads the Holborn store in Central London.
27. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
As always
As always, Richer Sounds are a top store.
Staff always helpful and I love that you can still visit a shop.
21. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always a positive experience with…
Always a positive experience with knowledgeable staff.
25. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Incredibly helpful staff who went above…
Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!
19. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thank you for your 5 star review!
The staff listen to your request if you…
The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.
26. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Excellent service on the phone
Excellent service on the phone. Great delivery time, very up to date information
25. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful and knowledgeable phone…
Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).
24. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Incredible experience
Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.
21. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Very good headphones, but need to bed them in.
I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.
21. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..
seniorcomplaintsteam@richersounds.com
Thanks again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Perfect Professionalism
I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!
17. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Top service as usual from RicherSounds…
Top service as usual from RicherSounds Holborn
8. februar 2026
Besvarelse fra Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service
Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
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