I just can not find anything negative to say about this retailer. We've bought three TVs over the past few years and we always have perfect service. With my latest purchase, there was a technical prob... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When i purchased the items one was in the store and one was to be ordered and collected, the item that was in store was unpacked and shown to me then it was taken to my car, very helpful staff, the o... Se mere
Every question asked was answered honestly and fully. Also further information was given freely when asked about a completely different subject. Chris was very helpful in every aspect, as was the gent... Se mere
Virksomheden har svaret
Ive used Richer Sounds for many purchases and always impressed and returned. I was looking to upgrade my excellent LG TV and sound system and they offered to come and review my needs. Young man Ch... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
2 Providence Square, ST1 2LQ, Hanley, Storbritannien
- 0333 900 0060
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Responsive
12. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great staff
Great staff, highly knowledgeable, patient and helpful. No hard sell, just good advice
14. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
You're great guys and always have been
You're great guys and always have been. Just don't do anything different.
13. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great discovery.
Helpful knowledgeable staff. Good honest information without any pressure to buy. Competitive prices with great after sales service. First time we had shopped there but had heard glowing reports. Definitely our first stop in future.
12. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable and helpful
So nice to have staff who know so much about the products and tech
9. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Great service from the gentleman that…
Great service from the gentleman that provided us with just what we were looking for.
6. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Next level service.
In a space where actual real customer service is rare and has been replaced with endless emails and automated phone lines, to come across a company that actually deliver on what they state their values and promises to be is unheard of. The customer service at Richer Sounds Hanley was and continues to be exceptional. I had a technical issue with a product I purchased ( at no fault of Richer Sounds). This ended with me loosing some confidence in said brand. I decided I wanted to change my amp for a different manufacturer and the whole thing was dealt with in a way I cannot fault. Truly excellent service.
5. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service as usual
Excellent service as usual
Richer sounds never let's me down
Always professional and really know their stuff
Been using them for as long as I can remember and can't recommend them enough
4. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
65" tv
Excellent knowledge when buying our new 65" tv.. looks amazing. Had to wait a few days as our local one didn't have it in stock. But once it arrived we collected it the same day. Very helpful and loaded my car .
28. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and helpful staff
Friendly and helpful staff, an error was made withy order which they were happy to admit error on their behalf and then discounted me as a result! My order also arrived quickly. I'm always very happy with the service when I have bought from Richer Sounds.
28. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Always a great experience
Always a great experience dealing with Richer Sounds. Knowledgeable staff and a no-fuss approach. Will always buy from them if I can.
27. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from the Stoke depot
Great service from the Stoke depot. Really easy to place an order. The only bump was that the TV price went down after I ordered it and before it was delivered and the refund was much more work to get back than it should have been.
28. januar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your comments, it's disappointing that after a such a positive experience and ease in placing the order, things went wrong with the after sales. We always offer to refund our own price drops up to 14 days after purchase, it should be a simple process via the store or department of purchase. I will of course review the matter with the branch, to find out why things went wrong, and make sure lessons are learnt for the future.
Of course if you would like to discuss this further in any way, please do get in touch...
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
My mate picked up my television and I…
My mate picked up my television and I paid online so I didn't have a physical presence at Richer Sounds
But everything went very smoothly
Thank you
26. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Great customer service and knowledge of…
Great customer service and knowledge of possible causes of problem with arcam a75 amp.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
I contacted Jacob at Hanley and he gave…
I contacted Jacob at Hanley and he gave great advice on the turntable and all the cables I would need to connect to my Sonos play 5.
He even set up the link for ordering, paying for and delivery.
Very smooth and easy way of ordering and paying. I would highly recommend Richer Sounds in Hanley.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Lee was very helpful
Lee was very helpful, setting up the room to replicate my own home and answer my questions. Not given 5 stars as the product was not received within the timescale given. Would recommend though.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback and kind words about Lee, although I'm sorry that there was an issue with the delivery and the information given at the time. I will of course review this with the branch team to make sure any delays are communicated to customers, and if I can be of any help to you at all do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good knowledge of products
Good knowledge of products, prompt service, great range of products.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
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