Both members of staff were more than helpful -did not rush us and answered all our questions. The goods were delivered the next morning as promised and are now being used. ~Just excellent service... Se mere
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Se, hvad kunderne siger
The deputy manager Dan at your Guildford branch was most helpful. Dan understood our needs and guided us to the right TV & Sound bar. I would goes as far as saying Dan would be an asset to any company... Se mere
Virksomheden har svaret
Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, whic... Se mere
Virksomheden har svaret
Richer Sounds. What can I say about them? I have been purchasing Hi-Fi separates from them for many years now, when they had only one tiny cramped shop on London Bridge Walk. They are a good, real... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
10 London Road, GU1 2AF, Guildford, Storbritannien
- 0333 900 0050
4,9
Fremragende
1 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Richer Sounds - Thank you This is the fourth TV we have bought from…
This the fourth TV we have bought from Richer sounds and as always we were given expert advice in the store. Ben and John the fitters are excellent and are very pleasant company.
19. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
16. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Great price and service/
15. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Guildford
Thank you for your 5 star review!
Great service from staff at Guildford
Really helpful and friendly advice. I’m very satisfied with the sound from my CD player and bookshelf speakers. Highly recommend shopping at Richer Sounds.
12. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Great staff, great product!
The staff were very informative. I think the price was competitive and the item was very good for the money.
3. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Cheapest price available with money off…
Cheapest price available with money off first order, as well as excellent customer service
12. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Superb service
Brilliant service once again from Richer Sounds. The staff really know their stuff and it's obvious they take pride in what they do. From dealing with my initial product enquiries on the phone, to the in-store appointment and demos, to a follow-up email to check that everything (a Samsung OLED TV) was set up OK and we are happy with our purchase... it's all done perfectly. They explain things clearly, demonstrate clearly, and answer all your questions clearly. This is how service should be delivered. I'm not sure why anyone would consider going anywhere else for TVs, audio/hifi and the like. And all this for the best price, too!
Guildford store for this latest Richer Sounds purchase, and have used the Southampton store previously, where the staff and service are also great. Thank you!
7. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always good service and great products…
Always good service and great products good communication
4. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
Helpful advice, great value, excellent service
Helpful advice, competitive price, quick delivery,great product. What more can you ask for.
8. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Dan, deputy manager Guildford
Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference problems I was experiencing and we purchased a proper single wire from the sub to the amp to overcome the problem - now sorted and the sub woofer really is great. Thanks Dan most happy is me!
6. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Tayla explained all about the new TV…
Tayla explained all about the new TV and Dan was excellent when I came in to buy it.
5. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The attention I received was excellent
The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.
3. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
The Expertise from the staff and the…
The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.
1. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thank you for your wonderful feedback
Great instore service & follow through…
Great instore service & follow through on delivery.
1. juni 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service!
Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!
30. maj 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
The customer service was excellent
The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.
29. maj 2026
Besvarelse fra Richer Sounds - Guildford
Thanks for taking the time to leave your review. I’m really pleased the service impressed, although I’m sorry the delay with your click & collect order let things down, which we will investigate.
Should you need any assistance please do get in touch via the address below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Besvarelse fra Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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