Richer Sounds - Exeter Anmeldelser 

3.058
TrustScore 5 ud af 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Storbritannien

  • 0333 900 0061

4,9

Fremragende

TrustScore 5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(3.058)

25.159 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Richer Sounds offers the best possible service

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poor customer service when you can get the best of all three at Richer Sounds? I can't speak highly enough of them and I've been a Richer Sounds customer for more than 45 years. Thank you Richer Sounds and a special mention for Lloyd whose help was much appreciated.

30. maj 2026
Uopfordret anmeldelse
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Richer Sounds Exeter - superb!

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set up I purchased sounds absolutely incredible, as he promised. Thank you so much for your careful guidance - it’s nice to be sold the perfect product for my needs!

21. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

The representative I spoke to was…

The representative I spoke to was extremely helpful. Nearly matched the lowest price I found bar £10 so with that and a very long Guarentee from Richer sounds it was a no brainer. Very happy

22. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

They are always very helpful and…

They are always very helpful and knowledgeable. They have good quality equipment and everything available, inlcuding cables.

2. april 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Knowledge

Knowledge, treated well by a person that made me feel as if i mattered, free parking at the Exeter branch Wow, and a quick free delivery

22. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

So was looking to upgrade my usher s520…

So was looking to upgrade my usher s520 to ae1s 40th anniversary
And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund if not what I was after.
Just saying they are an absolute keeper
I thought my ushers with my Rega Aethos and Rega Saturn and node icon sounded sweet
But add the ae1s and, well not being very good at audiophile lingo , they sound different but in an all together better way
I just can’t stop listening to them
So thankyou Pete and all at Exeter
I’ll be back!!!
Andy
Bridport
Dorset

21. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Easy to navigate website

Easy to navigate website
Fast delivery
Really pleased with speakers, sound quality is amazing

21. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Delighted with the product and Richer…

Delighted with the product and Richer Sounds - used click and collect for my son's record player. The process was seamless and really lovely customer service from the shop in Exeter.

20. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Exeter branch was incredibly helpful…

Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organised the on-line payment for me. All round top line service. It arrived quickly, well packed and just as described to me.

20. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Loyal for 16 years and counting

I’ve been a customer of Richer Sounds for 16 years now having been a customer of Bromley, Romford, London Bridge and most recently Exeter, and there are a few reasons I keep returning, the biggest of which is the fact that I never feel as though I am seen as just someone else there to have money taken out of my pocket. The staff take the time to explain the features and benefits answering any questions I have and guide me when I’m not sure even if that means spending less money in store to make sure that I end up with what will be best suited to my needs. 100% recommendation from me

11. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

delivery of the samsung s90f 65 in and…

delivery of the samsung s90f 65 in and sound system was on schedule. the setup was straight forward for my son in law who is very good with tech. the picture quality is incredible and along with the sound just blew us away. thank you richer sounds.

8. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

What a great, honest company

I love richer sounds as they sold me a lovely new turntable for a fab price.
I would never go anywhere else, as they are always great and the employees own the store.
What’s not to like?

8. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Friendly staff always super helpful

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendly, always helpful, I'd buy all my electronics from you guys if you stocked them. 10/10 service.

8. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review!

Bedømt til 1 ud af 5 stjerner

Panasonic Tv bought in 8/22 with 5 and…

Panasonic Tv bought in 8/22 with 5 and 6 year extended warranty
Tv has now failed in March 26 and Panasonic won’t honour the warranty because it wasn’t done under a “promotion ”, whatever that means!?
I have a recollection that I registered the tv for the warranty cover on the Panasonic website back in 22 but apparently they can’t find any evidence of this! I also can’t believe that registering a tv for a warranty is legally key to having the warranty cover , as what about people who can’t do that for whatever reason.
Richer sounds doesn’t want to know as they say I should speak to Panasonic which I have done 3 times
Whether I registered the tv on their website or not the fundamental is I bought a tv, still have the invoice which states the warranty information, but neither richer sounds or Panasonic will own the problem and get the tv fixed. I’m not even looking for a new tv,I would just like it mended.
Spent 3 hours on the phone already to both companies.

7. maj 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Dear Evans,

I was genuinely concerned to read of the problems you experienced with your guarantee claim and offer my sincere apologies. It should not have been that difficult to resolve the initial difficulties with Panasonic and it's disappointing that the colleagues you spoke to here did not take more ownership, which I will of course investigate.

In the meantime, either myself or a senior team member will be in touch to arrange to get the TV repaired ASAP..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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