Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... Se mere
Virksomheden har svaret
Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.
Virksomheden har svaret
Another purchase from Exeter branch. To be honest I trust Richer Sounds and they are my default retailer for TV and home entertainment. Mark, the manager seems to be in firm control of things and the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
89-91 Sidwell Street, EX4 6PH, Exeter, Storbritannien
- 0333 900 0061
4,9
Fremragende
3 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have always had excellent service…
I have always had excellent service with you. Not particularly great but as . it should be.Fully recommend RS
11. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your wonderful feedback
delivery of the samsung s90f 65 in and…
delivery of the samsung s90f 65 in and sound system was on schedule. the setup was straight forward for my son in law who is very good with tech. the picture quality is incredible and along with the sound just blew us away. thank you richer sounds.
8. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
What a great, honest company
I love richer sounds as they sold me a lovely new turntable for a fab price.
I would never go anywhere else, as they are always great and the employees own the store.
What’s not to like?
8. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
Friendly staff always super helpful
Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendly, always helpful, I'd buy all my electronics from you guys if you stocked them. 10/10 service.
8. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
Panasonic Tv bought in 8/22 with 5 and…
Panasonic Tv bought in 8/22 with 5 and 6 year extended warranty
Tv has now failed in March 26 and Panasonic won’t honour the warranty because it wasn’t done under a “promotion ”, whatever that means!?
I have a recollection that I registered the tv for the warranty cover on the Panasonic website back in 22 but apparently they can’t find any evidence of this! I also can’t believe that registering a tv for a warranty is legally key to having the warranty cover , as what about people who can’t do that for whatever reason.
Richer sounds doesn’t want to know as they say I should speak to Panasonic which I have done 3 times
Whether I registered the tv on their website or not the fundamental is I bought a tv, still have the invoice which states the warranty information, but neither richer sounds or Panasonic will own the problem and get the tv fixed. I’m not even looking for a new tv,I would just like it mended.
Spent 3 hours on the phone already to both companies.
7. maj 2026
Besvarelse fra Richer Sounds - Exeter
Dear Evans,
I was genuinely concerned to read of the problems you experienced with your guarantee claim and offer my sincere apologies. It should not have been that difficult to resolve the initial difficulties with Panasonic and it's disappointing that the colleagues you spoke to here did not take more ownership, which I will of course investigate.
In the meantime, either myself or a senior team member will be in touch to arrange to get the TV repaired ASAP..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Trial of headphones no problem ☺️
Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds yep no problem come on in we've got them here. I know £200 isn't a lot for some people but I ain't buying without trying. Was even offered coffee, other shops could learn a lot from them.
7. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
Outstanding service above and beyond…
Outstanding service above and beyond from Nick in the Exeter store.
7. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Good advice over the phone
Good advice over the phone, straightforward ordering process and delivery followed in a timely manner.
5. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service and recommendationstailed help on the phone and further…
Detailed help on the phone and further help when we took our existing hifi set up into the store to explore options for blue tooth speakers. Finally a recommendation that showed understanding and sensitivity to our circumstances leading to a purchase that we are very happy with
3. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service
Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they then replaced. I ended up buying an audio streamer from them due to their customer service.
3. maj 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your wonderful feedback
Really helpful
Really helpful, informative and friendly staff. Great service with no issues.
30. april 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
I had a problem with a previously…
I had a problem with a previously purchased TV. I had a sensible discussion with one of your staff - agreed part refund and purchased a new TV which I'm very happy with Thank you for great customer service
28. april 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very professional with good advice…
Very professional with good advice regarding the products required. An all round excellent service along with Mark's approach would make me shop at the store in Exeter again.
30. april 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Pure Classic system
We contacted the Exeter store to see if the item we wanted was in stock. The gentleman was very helpful answering our questions. We subsequently visited and ordered the item and it was delivered the next day. Brilliant service all round.
29. april 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
I am happy with the turntable and…
I am happy with the turntable and amplifier purchased. There was a misunderstanding on the specification of the lead for the headphones which was resolved satisfactorily but did require an additional visit to the shop.
26. april 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for leaving us a review, I was sorry to read about the mix up of course and will remind the store team of the importance of clear communication.
Should you need any assistance of course do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Besvarelse fra Richer Sounds - Exeter
Thank you for your wonderful feedback
Helpful and knowledgeable sales person
Helpful and knowledgeable sales person. Easy to order the product I wanted as it wasn’t in stock and pick up the next day.
22. april 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
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