Richer Sounds - Croydon Anmeldelser 1.343

TrustScore 5 ud af 5

4,9

109 South End, CR0 1BG Croydon, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Richard sounds never disappoints me.(this is my third visit) From the moment I step in the shop to the installation of my television, they are very friendly and helpful in explaining the differenc... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I bought a TV which developed a fault, so it was returned to Croydon branch for testing. It was returned to manufacturer and I received replacement within 24hrs. Sadly this too had the same problem an... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My only regret is there are not more companies like Richer sounds. Great firm, great staff and great prices Kieran in Croydon was excellent I first bought from Richer sounds 21 years ago and won... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The deputy manager, Kieran, cane to our home to help us decide on our new sound system and TV. He was incredibly accommodating, especially taking into account my husband's finikity requirements!!! Kie... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Visited the Croydon store as I was…

Visited the Croydon store as I was interested in finding a little more about ceiling speakers. Was served by Paul who had great knowledge and purchased.

29. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

The level of knowledge combined with a…

The level of knowledge combined with a very friendly and relaxed attitude.
They are keen to help in any way they can

28. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Richard was great

Richard was great, good balanced advice. Asked what I wanted to get out of the system and adviced accordingly of the types of speakers to provide that. Got me an excellent package deal and prepped the speaker cables for me.

25. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

My only regret is there are not more…

My only regret is there are not more companies like Richer sounds. Great firm, great staff and great prices

Kieran in Croydon was excellent

I first bought from Richer sounds 21 years ago and won't buy anything AV from anyone else

25. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Very good products at an excellent…

Very good products at an excellent price. I used click and collect to get my items which worked well, though DPD had a slight delay. All in all very good in store service when i went to collect.

23. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Richard sounds never disappoints…

Richard sounds never disappoints me.(this is my third visit)
From the moment I step in the shop to the installation of my television, they are very friendly and helpful in explaining the difference between the makes and the different systems.
They have arranged for tv to be fitted as well. Their installers ClemoTech Av
Have been excellent as well. Came within the allocated times were very friendly and did a great job.
Will highly recommend both to anyone.

23. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

I don’t normally bother with surveys…

I don’t normally bother with surveys but it would be unjust not to commend the excellent service and knowledge about the product I bought, particularly from Martin. Will definite use Croydon Richer Sounds again.

20. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Bedømt til 4 ud af 5 stjerner

Tried upselling something motpre expensive

I told your assistant the item I'd come to buy. He immediately tried upselling a similar more expensive one. I bought what I wanted, the original I'd wanted, except the item wasn't in stock so had to return 2 days later. I was happy with my second visit.

20. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your review and for visiting our Croydon store. I’m pleased to hear that you left happy following your second visit, but it's of course disappointing that the initial recommendation came across as pushy, which the sales colleagues should never come across as.

I’ll be sure to pass your comments back to the manager and his team so we can keep the balance right, thank you again for your custom and for the valuable feedback.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Knowledgeable and helpful Staff

Knowledgeable and helpful staff who listened to what I was looking for and advised accordingly. I have always been impressed by by the staff at Richer Sounds.

20. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service. Item arrived sooner than advised.

23. februar 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Got some helpful advice

Got some helpful advice, had an interesting chat, and ordered the good quality cable that I wanted, at a decent price and delivered on schedule the next day. Thanks.

15. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Martin made me feel very special and…

Martin made me feel very special and enjoyed the listening experience with different amplifiers, and speakers to get the sound i wanted

21. marts 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Brilliant service as usual

I recently picked up the Audio-Technica LP70XBT from Richer Sounds in South Croydon, and I couldn’t be happier with both the product and the experience.

I’ve been coming to this store since I was a teenager, and it’s honestly reassuring that the level of service hasn’t dropped one bit over the years. The team are consistently knowledgeable, approachable, and genuinely enthusiastic about what they do — it never feels like a hard sell, just people who actually care about helping you find the right setup.

As for the LP70XBT itself, it’s fantastic. Super easy to set up, beautifully designed, and the Bluetooth functionality makes it incredibly convenient without compromising sound quality. It’s the perfect blend of modern features and that classic vinyl experience.

Richer Sounds South Croydon continues to be my go-to for audio gear, and this latest purchase just reinforces why. Highly recommended both the turntable and the store.

10. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Top quality product

Top quality product, Marantz amp and Dali speakers. Incredible sound for the price, couldn't recommend highly enough. Top service which is what I have come to expect from Richer Sounds.

29. oktober 2025
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Excellent company to buy from!

This is an excellent company to deal with. Very good service, good prices, good warranties and will price match if you find your item cheaper on another website.

7. april 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Great Customer Service

Had a wonderful experience with Ri her Sounds - Croydon, I was able to test the sound of the speakers and even compare them. Martin was very patient and informative and now I have a sound system I am happy with.

30. marts 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Great service

I’ve shopped here for years now and have always been welcomed and looked after. Dominic Was very helpful and sorted out everything I wanted I would highly recommend this company.
Thanks again

31. marts 2026
Richer Sounds - Croydon-logo

Besvarelse fra Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

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